Business Profile

Oil Changes

Valvoline Instant Oil Change

Complaints

This profile includes complaints for Valvoline Instant Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,149 total complaints in the last 3 years.
601 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 11 at 11 AM I went to Lavaine 2425 Stringtown Rd. and purchase the oil change paid $40 and they gave me a oil changeand shortly after probably about like 2 o’clock to 3 o’clock is when my car started messing up it started, sputtering, knocking, spraying all out of the engine cut off I took it to Firestone for them to diagnostic and give me results on what’s going on or what happened with my car
Business Response
Date: 02/12/2025
Hello,
We thank the guest for reaching out to Valvoline, and we’re
certainly sorry to hear about the issues the guest experienced with their
vehicle. We were unable to locate a claim filed with our Customer Care team and
to move forward a claim must be filed, so an investigation can be started.
Please advise the guest to contact our Customer Care team at ************ and
one of our agents will be happy to assist the guest.
Initial Complaint
Date:02/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 10, 2025, I went to Valvoline Instant Oil Change to get my low beam headlight replaced on my 2013 Acura MDX. The technician was unable to remove the old, jammed bulb but still wired the new bulb and left the old one inside. When I asked if it was safe to drive, I was told it would be fine. Later that evening, while driving, my car started smelling like something was burning. When I pulled over to check, I saw that a fire had started in the same area where the headlight was worked on. The fire department had to respond, and my car was damaged as a result. I now have no transportation to work or school, and I need Valvoline to take full responsibility for the damage caused by their negligence. I am seeking full compensation for repairs and related expenses.
Business Response
Date: 02/11/2025
Hello,
We thank the guest for reaching out to Valvoline, and we’re
certainly sorry to hear about the issues the guest experienced with their
vehicle. Our records show the guest has a pending claim that is still under
investigation. Unfortunately, we cannot assist with claims via BBB, so please
advise the guest for further information to contact our Customer Care team and
reference their claim # **********
Please advise the guest that no further action can be taken
via BBB regarding claims. If the guest requires further assistance, please
contact our Customer Care team at ************, as all claim communication is
through our Customer Care team only.
Initial Complaint
Date:02/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to get the oil changed on Saturday, February 1st. They talked me into a radiator flush and a new filter. Everything totaling over $240. The guy told me "come back in a few days - I need to check something" and and said ok. I took it to fill up the gas tank and went home. It sat the rest of Saturday. The next day, Sunday, February 2nd. I drove it to Cleveland. On the way there, I noticed I didn't have an heat - which was odd because I had never had that issue before. Then.... the dash was sending alerts about "overheating" - My initial thought was feeling of regret that I took it to Valvoline - AND - that I let them talk me into a radiator Flush - I mean there is NO Doubt in my mind that - THEY had something to do with this! My goal was to just get where I was heading so I could get somewhere safe! I finally made it to my destination. Thinking that it maybe just needed to cool. I debated what to do for trying to get home. I know nothing about mechanics but asked a few people they thought I'd be ok to drive it home as long as I had no issues - and just pull over if I did. My plan the whole time was to take it back to Valvoline and chew somebody out over this and tell them to undo whatever it was they did. However, on my way home - on Rt 71 - I started getting warnings again but was in a construction zone and couldn't pull over. I had to keep going until I could get off the nearest exit. My car started to slow to about 40 miles per hour. I was able to safely get off the exit where it DIED and call *** - which took 3 hours in the cold. I had it towed to **** **** in Wooster where they told me the Engine was shot! I called and filed a complaint with Valvoline but they say there's no way to prove it was them. Even ***** **** thinks Valvoline is at fault - it was too coincidental. This car has been AMAZING. I even had a mechanic tell me that in the fall when getting tires/brakes. It has had NO mechanical issues. I am sick to my stomach.
Business Response
Date: 02/11/2025
Thank you for taking the time to reach out to us about your recent service experience. We apologize for the frustration this may have caused, our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to the fact that after the management team reviewed DVR footage the process was completed correctly without error. The vehicle was pressurized as it should be before leaving the service center. The hose that broke was the coolant crossover and it was not touched during service, it should also be noted this hose is made of nylon - easily a wear and tear item, especially on a vehicle with 235k miles. We stand behind the decision to deny the claim as the issues you are experiencing are not related to services received at our facility. If you have additional information that you feel may change this outcome please contact Customer Care directly via phone at ************.
Initial Complaint
Date:02/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Valvoline for a maintenace oil and filter change on 2/1/25. While checking out I gave my name multiple times and the service provider failed to give me the correct name after spelling multiple times as well as failing to give me the correct receipt too. Not even 1-2 days after leaving my car stalls and shuts down on the highway twice as a result of an engine failure. It was eventually started up but when it was the car sounded like it was dying. A horrible knocking sound coming from the engine. The dealership did look at it and stated after checking both the oil and the filter that the filter was an aftermarket part causing the lack of oil lubrication for the engine damaging it. The diagnostic codes were ran on the car providing proof that is the case. A correct filter/ fresh oil was put on at ******* Dealership Car immedietly stalled again afterwards. It was later towed to a mechanic at **** **** for a second opinion and they pulled the same codes as a result in engine failure. The codes read: A cyldiner 1 and 2 misfire and cam position timing is overadvanced. price of service at valvoline was 134.28 and second opinion cost was 190 as for the ******* diagnostic/ changes it was 280.98.
Business Response
Date: 02/11/2025
Hello,
We thank the guest for reaching out to Valvoline, and we’re
certainly sorry to hear about any issues the guest has experienced with their
vehicle after service. We located a claim the guest filed with our Customer
Care team on 2/3/2025 regarding the check engine light on after service, and
this claim was then forwarded to the management team of the location of service
to start an investigation. Our management team at the location sent a
technician to inspect the vehicle in person, and the technician confirmed the
oil filter was tight/dry, the air filter was secure, and the oil level was
correct. Our management team also reviewed the video footage from the service
to determine what was done. The video footage shows the oil change was
performed correctly, and the correct oil filter was used. Due to the video
footage confirming the service was performed correctly and our technician inspecting
the vehicle, it has been determined the issues the guest experienced were not
due to our service. Our management team did deny the claim, and we stand behind
our management team's decision. This claim remains closed.
Please advise the guest that no further action can be taken
via BBB regarding claims. If the guest requires further assistance, please
contact our Customer Care team at ************, as all claim communication is
through our Customer Care team only.
Initial Complaint
Date:02/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/30/2025 at 12:30m. I had my 2011 Toyota Venza oil changed by Valvoline Oil Change at 31510 Ford Road, Garden City, Michigan 48135 ***** ******** * for $53.41. a week later I noticed my oil was going low and I had no idea what was wrong. I went to ***** **** ******* ******* ** **** ** ***** ***** ******** ******** ***** ************* I told them that I had an oil leak and they inspected it and found that the oil filter had no gasket and the oil was draining from it. This company saved me from damaging my vehicle. I was charged $127.25 for the repair. I am requesting The original oil change charge of $53.41, the 2 Uber rides of $21.81, and the diagnosis and service repair charge of $127.25. The total I am asking to be reimbursed is $202.47 to be made whole from this malfeasance.
Business Response
Date: 02/11/2025
Hello,
We thank the guest for reaching out to Valvoline, and we’re
certainly sorry to hear about any issues the guest has experienced with their
vehicle after service. We were unable to locate a claim filed with our Customer
Care team with the information provided and to move forward regarding a
reimbursement request a claim must be filed. Please advise the guest to contact
our Customer Care team at ************ or live chat at ******************************* and
one of our agents will be happy to assist the guest with filing a claim to move
forward with their reimbursement request. Please advise the guest to have both
the invoice information from Valvoline as well as the invoice from Midas
because we will need the Midas invoice on file for our management team to
review.
Customer Answer
Date: 02/12/2025
The company says that they have a video of the technician replacing the gasket on my engine during the oil change. I was refused to see the video, therefore I will be filing a complaint with the Michigan Attorney General's office and the Michigan Secretary of State Licensing and regulations for auto repair facilities. I have reviewed several complaints against this company for the same violations.
Thank you for your help in this matter.
Business Response
Date: 02/12/2025
Hello,
We thank the guest for reaching back out to Valvoline, and
we’re sorry to hear about any frustrations the guest felt throughout the claim process. Our management
team communicated the denial to the customer through our Customer Care team on
2/11/25, and we stand behind our management team’s decision.
Please advise the guest that no further action can be taken
via BBB regarding claims. If the guest requires further assistance, please
contact our Customer Care team at ************, as all claim communication is
through our Customer Care team only.
Customer Answer
Date: 02/12/2025

Complaint: ********

I am rejecting this response because: I have filed a formal complaint with the STATE OF MICHIGAN and will pursue in the court system at the end of the investigation.

Sincerely,

****** ******
Business Response
Date: 02/13/2025
Hello,
We thank the guest for reaching back out to Valvoline. We understand
this is not the outcome the guest was expecting. We’ll be happy to share this
information with our management team. Please note the denial still stands.
Please advise the guest that no further action can be taken
via BBB regarding claims. If the guest requires further assistance, please
contact our Customer Care team at ************, as all claim communication is
through our Customer Care team only.
Customer Answer
Date: 02/13/2025

Complaint: ********

I am rejecting this response because: Valvoline refused to settle my claim. I am filing a complaint with the state of michigan and a legal suit with the local court system,

Sincerely,

****** ******
Initial Complaint
Date:02/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car has been sitting in a shop since the 13th of January. I received an oil change at this Valvoline location on the 31st of December, 2024. A few days later my car (a ***** *** 2021) began making a knocking noise while running. I took it back to Valvoline to see if the noise could be something caused by them, they suggested I take it to a full service mechanic. Turns out there was plastic in my engine from my oil change at Valvoline, an easy mistake from not removing the plastic film on the oil filter properly. This caused catastrophic failure to the bearing, engine, and turbo. The Valvoline area manager denied the claim of an engine replacement, telling me and my mechanic (multiple times) that they don’t have plastic on the oil filter that my car uses, so they believed the damage to my engine was not their fault. I had to do my own investigating and go to a Valvoline and request to see the oil filter they use on my car. Turns out it’s covered in plastic! It wasn’t until I had proof of that, that the area manager changed her mind about the claim. They are now paying for an engine replacement. BUT I had been paying out of pocket for a rental for two weeks and five days, that Valvoline has not reimbursed me for, that total is $694.24. I was paying the rental on top of my car payment. They have barely taken responsibility to this claim, and I shouldn’t have to pay for a rental after they dragged their feet for weeks on resolving this matter. It wasn’t until I showed them proof of the plastic, and accused them of either lying to me or giving me the run around, that they decided to give me a rental. I work full time and do not work remote, so the need for a vehicle was crucial. My car had finally gotten the authorization from Valvoline to get worked on by the ***** dealership on 02/04/2025. That is 22 days after both my mechanic and myself had contacted them with the diagnostic results of my car. I am also trying to get a refund for the oil change that caused this.
Business Response
Date: 02/10/2025
Thank you for taking the time to reach out to us about your recent service experience. We apologize for the frustration this may have caused, our records indicate the management team reviewed the services you received during your visit and approved the replacement of your engine. At this time the Area Manager has declined further reimbursement. If you have additional information that you feel may change this outcome please contact Customer Care directly via phone at ************, no further action will be made via BBB.
Customer Answer
Date: 02/10/2025

Complaint: ********

I am rejecting this response because:
I should not have to pay out of pocket for a rental car while my car was sitting in a shop for weeks at the fault of Valvoline. I guess further action will have to be done, thank you!

Sincerely,

****** ******
Business Response
Date: 02/10/2025
We empathize with the guest's situation our Upper Management Team holds the final decision in the claims process. The Upper Management Team is currently reviewing information on the car rental and the Area Manager will have the final say in the decision. Currently the guests claim is pending the Area Managers response. Please advise the guest that no action can be taken via BBB, she needs to contact our Customer Care team at ************.
Initial Complaint
Date:02/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint concerns a Mazda 3, VIN *****************, Tag NC *******" which is owned by my daughter (she lives overseas and I have POA to deal with her affairs) and is operated by my granddaughter and grandson who are students at ********** *********** **.
On 10/*6/*4 the car was taken to the Valvoline service center for an oil change at: 435 west second street, Xenia, OH 45385, ***** ********* Manager ***** They failed to put oil back in the engine which was ruined after my grandson drove it a few miles. The Valvoline regional representative, ***** ******** ************* said they would replace the engine with a 6 month warranty, I expected this warranty to cover anything needed to put the car in the same condition as it was. This engine change was done in a week, so far, good service. Payment for renting a car was offered but my grandkids are under age for renting a car so they had no car for that week.

When my grandkids came home for Thanksgiving, I was able to inspect the engine and found a number of issues. I have tried to work with ***** to get these issues resolved but he now tells me the warranty is by the used engine supplier and only covers catastrophic core engine issues, that Valvoline has no further responsibility.

I have uploaded the email exchange I have had with ***** (it is strange that he is not using a company email address, he is using *************************) which gives details of the issues and my request for redress.

Since I have not gotten satisfaction from ***** for what I think are reasonable requests I am asking that BBB file a complaint to the Valvoline corporate office.

Thank you for your help,

*** ********
Business Response
Date: 02/06/2025
We are in receipt of this guests claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and covered an engine replacement. Further requests by the guest's father have been denied by the upper management team. This denial is due to the fact that the Valvoline franchise location replaced the engine for this vehicle - the warranty coverage for the engine is the responsibility of ******** Their warranty only cover issues with compression or catastrophic engine failure. Unfortunately, any other issues would not be covered. We stand behind the decision to deny the claim for further compensation. If you have additional information that you feel may change this outcome, please contact our Customer Care team directly at ************. This claim remains denied, closed, and no further action will be taken.
Customer Answer
Date: 02/06/2025

Complaint: ********

I am rejecting this response because: They have made no change in their position. The bottom line is that the car is not in the same condition as it was before they damaged it, therefore they have not meet their responsibility. Since there are indications that possibly point to a compression issue, very dark oil and reduced milage, I would think they would want to have a compression test done since a problem there would trigger the warranty by the engine supplier. Are they trying to run out the time on that warranty?
I still stand by my original request for the work I listed to be done at a Mazda dealership.
I ask the BBB to review my requests and, if reasonable, to pursue getting the Valvoline Co. to fulfill their responsibilities. If BBB does not see my requests as reasonable and legal, please explain why they are not.
Thank you.

Sincerely,

*** ********
Business Response
Date: 02/07/2025
As previously stated, we stand behind the decision made by the management team regarding the guest's claim. Our management team holds the final decision in the claims process. This remains denied, closed, and no further action can be taken.
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Valvoline the week of Thanksgiving to have my cabin filter changed. The tech broke my glove compartment and I told they would fix in a week. A month later I heard from nobody. I called to get an update. They said they ordered the wrong part and new one was coming soon. That was 3 weeks ago and I still haven't had my glove compartment fixed. Now everytime I park my vehicle outside when it's cold the inside of all windows start to freeze over with ice.

I have a voice-mail from their manager Decemeb 21, 2025 talking about messing up my glove compartment and messing up the order to get it replaced.
Business Response
Date: 02/05/2025
Hello,
We thank the guest for reaching out to Valvoline, we’re certainly
sorry to hear about any issues the guest has experienced regarding the
vehicle's glovebox. Unfortunately, we were unable to locate a claim filed with
our Customer Care team and to move forward a claim must be filed first. Please
advise the guest to contact our Customer Care team at ************ to file an
official claim for further assistance.
Customer Answer
Date: 02/06/2025

Complaint: ********

I am rejecting this response because: Once again Valvoline is trying to hold off fixing the damage to they have made to car. I have spoken to their manager multiple times, who claimed they've recorded my claim and have left a voice-mail stating my claim. I've sent that in my complaint. Now almost three months after the incident they are requesting me to file a claim through a 1800? Why not speak to the Valvoline where the complaint was made? Why is corporate now sending me on a run around? If I was suppose to call to make a claim why didn't the manager at that Fridley location give me the proper protocol?

Sincerely,

****** *******
Business Response
Date: 02/06/2025
While we empathize with the guest's situation, as previously stated, because the guest has not spoken to or started a claim with our Corporate Office - we are unable to respond accordingly to the situation. In order for us to properly investigate, we will need a claim started by calling our Customer Care team at ************. We will be closing this BBB claim, in order for the proper claim to be made and investigated. No further action will be made on this BBB complaint. Again, please reach out to our Customer Care team.
Customer Answer
Date: 02/06/2025

Complaint: ********

I am rejecting this response because:

Sincerely,

****** *******
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 28th I took my car for an oil change at Valvoline. After they did my oil change my car had a light on the dash that said maintenance overdue. I then realized Valvoline was closed and I felt my car operating weirdly. As a single mom of two I didn’t feel safe driving without getting it looked at. The only mechanic shop that was opened was **********

They diagnosed my car and either too many quarts of oil was put into my car or the wrong type of oil. ********* then charged me to do another oil change and recommended a few other repairs. I went ahead with the oil change and all the repairs they suggested.

However I do not feel like I should have been charged for the oil change done by Valvoline being that it was done incorrectly and forced me to have to go literally get another not even a week later. I asked for a refund and I put the request in. After **** the store Manager at Valvoline went down to **** ***** to perform an investigation and he then called me and said “Why did I take the car to another shop without his permission” I don’t know why he thought it was okay to speak to me that way but it wasn’t especially after making the critical decision that I could not wait for Valvoline to open again I am a single mom time is valuable. **** then said he will deny my claim for a refund because I took the car else where and he can’t confirm anything since I did not bring it back to him.

I am asking for a refund or I will contact the Better Business Bureau this is not okay and my time and money is valuable to me. I paid for an oil change at Valvoline on 01/28/25 and it wasn’t done correctly which forced me to have to get another oil change on 01/31/25. This is horrible service!

I can be reached at ************. Please leave a detailed message or reply to this email. I have been trying to get a respond or a call back for two weeks now!
Business Response
Date: 02/05/2025
Hello,
We thank the guest for reaching out to Valvoline, we’re certainly
sorry to hear about any issues the guest has experienced regarding their
vehicle. Our records show the guest contacted our Customer Care team to inform
us of the issues and requested a refund only for the Valvoline service. Our
service center manager did deny the claim and the refund request; however, our
Customer Care management team contacted the area manager for further review.
Our area manager did authorize a refund and our Customer Care management team
contacted the customer back today 2/5/25 to process the refund. The refund for
$129.70 was processed today and the guest should receive those funds back to
the card within 3-5 business days.
Please advise the guest that no further action can be taken
via BBB regarding claims. If the guest requires further assistance, please
contact our Customer Care team at ************* as all claim communication is
through our Customer Care team only.
Customer Answer
Date: 02/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22903782, and find that this resolution is satisfactory to me. However I still think the store manager **** needs a customer service class the way he spoke to me was not okay!

Sincerely,

******* *****

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Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to get a oil change on 2/2/25 the technician didn’t do my oil change right been driving my car till today find out when I took it back they didn’t do the oil change right my motor was bout to lock up and then the oil technician broke something today omg my car I will like them to either put a new engine in my car or give me the value of the car
Business Response
Date: 02/05/2025
We are sorry to hear that this guest experienced an issue with their vehicle after service. A claim is needed in order to further address these concerns. We do not have any record of a claim associated with the name and information provided. Please contact our Customer Care team at ************ to start the claims process and receive further guidance.
Customer Answer
Date: 02/05/2025

Complaint: ********

I am rejecting this response because: a claim was filed with them Damage claim *********

Sincerely,

***** *****
Business Response
Date: 02/06/2025
We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to the fact that the seal wore out on the oil filter cap, this is something that happens over time and is considered a "wear and tear" item. We are not responsible for wear and tear items. We stand behind the decision to deny the claim. If you have additional information that you feel may change this outcome, please contact our Customer Care team directly at ************. This claim remains denied, closed, and no further action will be taken.
Customer Answer
Date: 02/11/2025

Complaint: ********

I am rejecting this response because: the area manager know that the manger **** broke the piece even admitted to it and was going to replace the part for free before we got customer service involved

Sincerely,

***** *****
Customer Answer
Date: 02/11/2025

Date Sent: 2/11/2025 1:46:30 PM

Complaint: ********

I am rejecting this response because: the area manager know that the manger **** broke the piece even admitted to it and was going to replace the part for free before we got customer service involved

Sincerely,

***** *****
Business Response
Date: 02/11/2025
Hello,
We thank the guest for reaching back out to Valvoline, and
we apologize for any frustrations the guest has felt throughout the claim process.
Our management team has stated the claim is still denied, and we stand behind
our management team's decision.
Please advise the guest that no further action can be taken
via BBB regarding claims. If the guest requires further assistance, please
contact our Customer Care team at ************, as all claim communication is
through our Customer Care team only.

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