Business Profile

Oil Changes

Valvoline Instant Oil Change

Complaints

This profile includes complaints for Valvoline Instant Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,150 total complaints in the last 3 years.
600 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 31, 2025, I brought my 2017 Chrysler Pacifica to Valvoline Instant Oil Change (Store #******) for an oil change and battery replacement. Within weeks, the vehicle became completely inoperable—refusing to start, with lights rapidly flashing and loud clicking from the fuse area. I had the vehicle towed to **** Chrysler Jeep in **********, MN, where a full diagnostic inspection was performed.

According to the attached dealership invoice, the technicians found that the fuse array had been blown due to improper battery installation. Specifically, they traced damage to the ABS module and fuse box, noting an open circuit and several blown fuses. The report explicitly states: “Found fuse array blown by Valvoline… likely shorted battery terminals together at time of stripping bolt.” This supports the conclusion that the damage directly resulted from the battery installation done at Valvoline.

Valvoline’s assistant manager has since told me that surveillance footage did not show evidence of incorrect installation. However, video review cannot override the physical evidence documented by certified Chrysler technicians who diagnosed and repaired the failure. The total cost of the damage was $2,250.21, which I paid out-of-pocket.

I am not seeking compensation for the rental car I used or the time lost. I am only requesting a refund of $2,250.21—the full amount I paid for repairs caused by Valvoline’s improper service. I believe this is a reasonable and fully justified request based on the evidence.
Business Response
Date: 06/12/2025
Hello,
We thank the guest for reaching
out to Valvoline, and we’re certainly sorry to hear about any issues the guest
has experienced with their vehicle. Our records show the guest did start a
claim that is being investigated by our management team. Our management team
stated per the DVR footage, the service was performed correctly, so there was
not enough evidence to prove how the damage occurred. Our management team
advised the guest that they can issue a refund for the battery, but cannot
issue a reimbursement for repairs. The guest declined this initial offer, so
the information was then forwarded to the area manager of the location yesterday,
6/11/25, to review, as the area manager holds the final decision on
approval/denial of claims. Please note, the area manager has 24-48 business
hours (1-3 days) to review the claim and contact the guest directly.
Please advise the guest that no further action can be taken
via BBB regarding claims, as all claim communication is through our Customer
Care team only. Our Customer Care team can be contacted at 800-327-8242 or via live
chat at *******************************.
Customer Answer
Date: 06/12/2025

Complaint: ********

I am rejecting this response because:
I would like to obtain the footage for my small claims case.

Sincerely,

***** ******
Business Response
Date: 06/16/2025
Management has relayed your request to view the video footage to our upper management team, for review. As previously stated, the Area Manager holds the final decision in the claims process and has denied the claim. No further action can be taken. The guest can reach out to our Customer Care team at 800-327-8242, for any other questions regarding the claim outcome.
Customer Answer
Date: 06/17/2025

Complaint: ********

I am rejecting this response because:

Sincerely,

***** ******
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went there on March 14 to get an oil change, it leaked into my catalytic converter and killed my motor.

I would like for them to give me a new motor.
Business Response
Date: 06/09/2025
We are in receipt of this guests claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and tried to reach out to you on a recorded line May 13th. We received the message that the number we were calling was not in service and had no other option but to wait to hear from the guest. If the guest would like to check the status of the claim please reach out to our Customer Care team by calling ************. We want to advise this guest no action can be taken via the BBB. Our Customer Care team will be happy to assist.
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for an oil change. The company could not get my oil filter off, so they did not change it. It is part of the deal for them to change this. They put new oil into a dirty filter and told me to take it to my local dealership. However, they still charged me, and are refusing a refund.
Business Response
Date: 06/06/2025
Hello,
We thank the guest for
reaching out to Valvoline, and we’re sorry to hear about any issues the guest
has experienced. Our records show the guest contacted our Customer Care team
regarding this matter, and the issue has been resolved. A full refund was
issued on 6/5/25, and the guest should receive those funds within 3-5 business
days. If the guest does not receive those funds within that time frame, please
advise the guest to contact our Customer Care team at 800-327-8242, as all
claim communication is through our Customer Care team only.
Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car in to get a transmission fluid flush service and they put the wrong transmission fluid in my car and caused issues with my transmission. I had to bring my car to a different mechanic and have the issue fixed. I contacted Valvoline to start a claim and they are refusing to pay for my Mechanic fees
Business Response
Date: 06/05/2025
We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to the fact that we did our service correctly - our Valvoline CVT fluid is compatible to Nissan CVT fluid. Furthermore, the repairs that were done, were not approved by Valvoline. On page two of our invoices it states "If repairs are required, you must contact Valvoline Instant Oil Change prior to any repairs taking place. We will not be responsible for repairs not authorized by our company." We only refunded the previous service that was completed by us in August 2024 as a gesture of good will and guest retention. Our upper management team holds the final decision regarding claim outcome. We stand behind the decision to deny the claim as the issues you are experiencing are not related to services received at our facility. If you have additional information that you feel may change this outcome please contact Customer Care directly via phone at 800-327-8242. This claim remains denied, closed, and no further action will be taken.
Customer Answer
Date: 06/06/2025

Complaint: ********

I am rejecting this response because:

My car was messed up because of the service YOU did to my car. You didn’t do the service correctly! After viewing the reviews online and speaking to multiple people in the community this is something that happens often with you guys. This is not ok. I have contacted the press, an attorney, and the civil court.

Sincerely,

****** ********
Business Response
Date: 06/06/2025
Hello,
We thank the guest for
reaching back out to Valvoline. We apologize that this wasn’t the outcome the
guest was expecting, and we understand the disappointment. As previously stated,
the claim has been denied, and we stand behind our management team’s decision.
Please advise the guest that no further action can be taken
via BBB regarding claims, as all claim communication is through our Customer
Care team only. Our Customer Care team can be contacted at 800-327-8242 or via live
chat at *******************************.
Customer Answer
Date: 06/09/2025

Complaint: ********

I am rejecting this response because:

I have been denied communication with corporate and it’s my legal right to be able to talk to them. I am filing a law suit.

Sincerely,

****** ********
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Performed an oil change 5/27/25 at the location. On Sunday morning my car gave warning of low oil pressure. Monday morning brought to a mechanic who confirmed oil was leaking due to piece being stripped and I was driving in low oil. In order to fix it would need to change oil pan, which is around $2,000. Called customer service on Monday morning, they started a claim. Informed me would bee 48hrs for a response and I have no response as of now or no estimate of when it will be corrected. Contacted the store who stated "Customer service that gave you the 48hrs deadline, not us." I have no vehicle at the moment and it is hindering me going to work since I live in Worcester and work in Marlborough.
Business Response
Date: 06/04/2025
Hello,
We thank the guest for
reaching out to Valvoline, and we’re sorry to hear about any issues the guest
has experienced with the vehicle. Our records show there is currently a claim
under investigation. When a claim is started, our management team has 24-48 business
hours (1-3 days) to review the service, speak with the store, and also
mechanics if necessary, then management will contact the guest directly. With
this claim still being under investigation, we have no further information to
provide, and it's noted that management will be contacting the guest.
Please advise the guest that no further action can be taken
via BBB regarding claims, as all claim communication is through our Customer
Care team only. Our Customer Care team can be contacted at 800-327-8242 or via live
chat at *******************************.
Customer Answer
Date: 06/05/2025

Complaint: ********

I am rejecting this response because:
I contacted Valvoline Monday 6/2/25 at 9:37am. It has been over 48hrs and over 3 days.

Sincerely,

****** *******
Business Response
Date: 06/06/2025
Hello,
We thank the guest for
reaching back out. Our records show the service center manager is in contact
with the guest and is actively working to get this resolved.
Please advise the guest that no further action can be taken
via BBB regarding claims, as all claim communication is through our Customer
Care team only. Our Customer Care team can be contacted at 800-327-8242 or via live
chat at *******************************.
Customer Answer
Date: 06/10/2025

Complaint: ********

I am rejecting this response because:
I’d like to only close complaint after all items of claim are addressed and finalized properly.

Sincerely,

****** *******
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business improperly repaired my vehicle which caused damage to the skid plate while on the road. I been in contact with this business and was told the part was ordered week one of the issue but was not ordered as promised someone didn't place the order. The second communication week 2 they told me the part wasn't ordered and the ordered was then places 2 weeks later there's no sign of the part causing loss of use or sale of the vehicle. I have all receipts of communication and names of the people along with voicemail from this business. I have lost 442.00 plus a sale of 17000 dollars on this vehicle through the dealership ******* Toyota
Business Response
Date: 06/05/2025
Hello,
We thank the guest for
reaching out to Valvoline, and we’re sorry to hear about any issues the guest
has experienced with the vehicle regarding the skid plate. With the information
provided, we located a claim filed with our Customer Care team and can confirm
the original skid plate that was ordered never arrived, so a new order was
placed through *************. The new order was placed on 6/4/25, and 1-day
shipping was requested. It’s noted on the claim that once tracking information
is available, our claims team will communicate that information with the
management team, who will then inform the guest.
Please advise the guest that no further action can be taken
via BBB regarding claims, as all claim communication is through our Customer
Care team only. Our Customer Care team can be contacted at 800-327-8242 or via live
chat at *******************************.
Initial Complaint
Date:06/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Valvoline to get an oil change on 6/1/25 for my 2018 toyota tacoma. Unbeknownst to me they topped off my coolant without asking me. The only coolant they use is a ***** ***** ***** ********* ******** ********** with low silicates that is not compatible to my vehicle. While filling it i noticed the employee spilled roughly half a quart on my engine bay which is highly corrosive to hoses and engine parts. My truck manufacturers specifies to "Only use silicate free, ******* **** ********** ***** pink coolant. The dealership recommends an immediate flush of my coolant system which is $265 all because they didn't ask me before they provided a service I wasn't even there for. I reached out to their corporate and was told a manager would reach out to me. About an hour later the assistant manager calls and tells me that they use this coolant on all vehicles and it is universal because it uses an additive but this is incorrect. Nowhere in the product cut sheet does it express that it is universally compatible for all vehicles. It says it works with vehicles that the specifications permit. They then proceeded to say that they use this coolant on lots of Tacomas, if so that is very concerning. This can void the cooling system for the life of the coolant. They said I will not be reimbursed for the coolant flush that I now have to get, they wouldn't even refund my oil change and never was an apology even offered. The employee was very condescending as if he was an expert on all vehicles ever made but couldn't even tell me the exact specs on the coolant they use. I had to again call their corporate to get the specific coolant and find the product data on their website.
Business Response
Date: 06/04/2025
Our records indicate the guest had a claim with our management team through our Customer Care team. Management thoroughly investigated the claim and verified the correct coolant was added to the vehicle. However, management has agreed to refund the service as the guest was still unhappy with the service. For more information about the refund, the guest can reach out to our Customer Care team at *************
Customer Answer
Date: 06/07/2025

Complaint: ********

I am rejecting this response because:

Dear *******

Thank you for sharing the product information regarding the coolant used in my 2018 Toyota Tacoma. After thoroughly reviewing Toyota’s official coolant requirements and comparing them with the product you linked — ***** ****** ******* ********** ******* ***** — I’ve confirmed that the coolant installed is not compatible with Toyota’s specifications for this vehicle.

Toyota Manufacturer Requirements:

Per Toyota’s documentation, the Tacoma requires Toyota Super Long Life Coolant (SLLC) or an equivalent that strictly meets the following criteria:

Phosphate-based Hybrid Organic Acid Technology (P-HOAT)

Free of silicates, amines, nitrites, and borates

Ethylene glycol-based, pink in color

This formulation is essential to protect the vehicle’s aluminum engine components, water pump, and internal seals.

The Issue:

The coolant used — Zerex Hybrid Vehicle AFC — is formulated for hybrid vehicles and uses a non-phosphate OAT formula. While it may be compatible with some systems, it does not meet the chemistry required for Toyota’s SLLC and is therefore incompatible with my Tacoma.

Valvoline does manufacture a product that is compatible: Zerex Asian Vehicle Red, which uses a phosphate-based HOAT formulation and is specifically listed for Toyota/Scion/Lexus vehicles. Unfortunately, that was not the product installed.
Business Response
Date: 06/12/2025
Hello,
We thank the guest for reaching
back out to Valvoline. As previously stated, our management team investigated
the claim and determined the correct coolant was used. The area manager of the
location provided the coolant information to the guest, and since the guest was
still upset, our management team offered to issue a refund. The refund check
for $99.06 was mailed to the guest on 6/6/25, and the guest should receive that
within 7-10 business days. If the guest does not receive the refund check
within that time frame, please advise the guest to contact our Customer Care
team directly. Our management team has stated that since it has been confirmed that
the correct coolant was used and a refund was issued, they consider this matter
closed, and we stand behind our management team’s decision.
Please advise the guest that no further action can be taken
via BBB regarding claims, as all claim communication is through our Customer
Care team only. Our Customer Care team can be contacted at ************ or via live
chat at ********************************
Customer Answer
Date: 06/19/2025

Complaint: ********

I am rejecting this response because:
This matter is not about being unhappy with general service—it is about Valvoline installing coolant that is not compatible with my 2018 Toyota Tacoma TRD Off-Road, in direct conflict with Toyota’s required specifications. My vehicle requires Toyota Super Long Life Coolant (SLLC)—a specific, phosphate-based, silicate-free coolant formulation. The product used by Valvoline, Zerex Hybrid Vehicle Antifreeze Coolant, does not meet this chemistry.
What makes this more serious is that Valvoline’s own Product Information Sheet for Zerex Hybrid Vehicle AFC confirms the potential for damage and reduced performance when coolants are mixed:
> “Long life characteristics may be diminished by mixing with light duty or conventional fully formulated coolants.”
(Valvoline Zerex Hybrid Vehicle Antifreeze Coolant Product Sheet, ©2022)
Toyota SLLC and Valvoline Zerex Hybrid use different additive chemistries, and per Toyota's service manuals, mixing coolants is never recommended. I have legitimate concerns about accelerated corrosion, water pump wear, and cooling system degradation as a result of this improper coolant installation.
I requested reimbursement for the cost of a $265 full coolant flush at a Toyota dealership to restore the system to OEM standards. That is a fair, documented, and necessary remedy to correct the issue caused by Valvoline’s failure to verify the proper specification for my vehicle.
As a result, I ask that this complaint remain open and that Valvoline honor the request for reimbursement based on the documented incompatibility and the company’s own warning about diminished performance when mixing formulations.
Sincerely,

******* *****
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business Name:
Valvoline Instant Oil Change
4305 W Craig Rd
North Las Vegas, NV 89032

Complaint Type:
Problems with a Product or Service

Date of Incident:
May 24, 2025

Customer Experience:

On May 24, 2025, I took my 2021 Kia Forte to this Valvoline location for a routine oil change and battery check. I was charged $487.45, including several upsold services. I was not informed of any issues with my vehicle and was told it was ready to go.

However, within minutes of leaving the shop, my vehicle began making loud knocking sounds and leaking black fluid. I called the shop immediately and described the issue. Instead of offering towing or assistance, I was advised to drive the car back, despite its obviously unsafe condition.

On the way back, the serpentine belt detached. Once I arrived, the staff admitted to reinstalling both the serpentine belt and the water pump, which they claimed had “fallen off.” After that, I was told not to restart the vehicle, effectively leaving it inoperable.

I took the vehicle to an independent mechanic who diagnosed a coolant leak and damage related to the water pump. The inspection showed that the water pump pulley had excessive play, but no indication was given by Valvoline during their service. The mechanic confirmed that the belt was reinstalled properly — but only after the failure occurred.

I submitted a written demand for $5,000 to cover:
• $487.45 for Valvoline’s original service
• $490 in repair costs
• $140 for the inspection
• Additional lost wages and hardship due to being without transportation

Valvoline denied responsibility, citing the mechanic’s inspection, which did not clear them of fault. Worse, Valvoline later contacted my independent mechanic directly, without my knowledge or consent. The mechanic told me they felt pressured by the call and uncomfortable, stating they “didn’t want to be involved.” I found this highly inappropriate and concerning.
I can provide documents and pictures of them tampering.
Business Response
Date: 05/29/2025
We are in receipt of this guests claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to the fact that the vehicle arrived with a coolant leak on the serpentine belt, this was notated on the guests invoice. The guest came back to the service center with the belt detached. As a courtesy and no fault of previous service we secured the belt, during this time we noticed that the water pump assembly was extremely loose - we made the customer aware of this issue and let them know we only tightened it. At this time we advised the guest to visit a mechanic immediately. Approximately one hour after the guests second visit, they came back with their parents and threatened lawsuits and presented a demand letter for $5,000. All of this happening within a 3 hour period. A diagnostic was completed and it was found the water pump is damaged due to normal wear and tear. It must also be noted that the mechanic that completed the diagnostic stated he felt the guest was attempting to have him lie on the results. Our upper management team holds the final decision regarding claim outcome. We stand behind the decision to deny the claim as the issues you are experiencing are not related to services received at our facility. This claim remains denied, closed, and no further action will be taken.
Customer Answer
Date: 05/29/2025

Complaint: ********

I am rejecting this response because:
I have attached my response.

Business Response
Date: 06/02/2025
While we empathize with the guest's situation, as previously stated, our management team holds the final decision in the claims process and we back their denial. The Upper Management Team has reviewed the information, and shared their decision for the denial with the guest. We firmly stand behind the decision to deny this claim. The claim remains closed, and no further action will be taken.
Customer Answer
Date: 06/03/2025

Complaint: ********

I am rejecting this response because:
Valvoline has refused to accept responsibility or engage in a fair resolution. I reject this response and will continue pursuing formal legal remedies.

Sincerely,

******* ***
Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After receiving an oil change, the store or tech didn’t inform me verbally that my skid plate was damaged or that a bolt was missing— although they did list it on my folded receipt that they sneakily tucked away when handing to me. It was not broken when arriving and I noticed something was dragging on the way home and could visually see it hanging. Secondly— they said they couldn’t replace my tail light or brake lights at this location, so I went to a second Valvoline 20 mins later @ 502 S State St, Westerville, OH— they advised me the store most likely didn’t want to do it or didn’t know how, so they lied to get me to leave the shop. The second shop did it for me no problem and you can confirm that with their location. The first location that damaged my skid plate and and lied about my tail light and brake lights is @ 2124 Polaris Pkwy, Columbus OH and has a history of damaging skid plates and lying about it… just by looking at google reviews.
Business Response
Date: 05/30/2025
We are sorry to hear that this guest experienced an issue with their vehicle after service. A claim is needed in order to further address these concerns. We do not have any record of a claim associated with the name and information provided. Please contact our Customer Care team at 800-327-8242 to start the claims process and receive further guidance.
Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been going to this business for 6 plus years. In early February, I took my SUV in for a oil change. It was late April (26th), I went to pick up my kids from my sisters house. Upon pulling up, a family friend of ours, asked me when this "knock" started. I said it just started but wasn't sure as to what day. A week prior he was there when I picked up my kids and I didnt have a "knock". Anyways the family friend (***, licensed mechanic) asked if he could look at it, I agreed. He pulled the dipstick and it was bone dry, he put my SUV up on ramps to get a oil ***ple. Before we even checked the drainplug, he took a picture of the oil filter leaking, he checked the drainplug and he was able to loosen it by his fingers! He pulled a small amount of oil out of the engine (a shotglass worth) and put the plug back in. He poured the oil out onto a plate and there was metal chips on the plate. after showing me, we grouped the chips together and took a photo of it. I contacted Valvoline about this, submitted photos and had their store manager come to look at the SUV. He took his own photos and even a few videos. He sent that onto the district manager who informed me Valvoline wont take responsibility for the "knock" as the engine is known for it. Prior to the knock starting, my SUV ran fine with all service being done.

*** and I added 2 quarts of oil to the engine (just so there is something in it) but I know a engine needs oil to run. 8-9 weeks prior to *** stopping me I was topped off at Valvoline, so where did it go? I did no work on my SUV but the oil went somewhere. It has sat at my sisters house for a month and there is a oil puddle under the SUV now. I want my engine fixed or replaced but this shouldn't fall upon me or my wallet as I did nothing to the vehicle. Yet a licensed mechanic was able to loosen the drain plug with his fingers and there is a leak in the filter.

Can submit photos upon request, to big to attach under supporting documents.
Business Response
Date: 05/30/2025
We are sorry to hear that this guest experienced an issue with their vehicle after service. A claim is needed in order to further address these concerns. We do not have any record of a claim associated with the name and information provided. Please contact our Customer Care team at 800-327-8242 to start the claims process and receive further guidance.

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Complaint statuses

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Complaint statuses

Business Response

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Business Response

Customer Answer

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Customer Answer

Business Response

Customer Answer

Complaint statuses

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Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

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Customer Answer

Business Response

Customer Answer

Complaint statuses

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Complaint statuses

Business Response

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