Business Profile

Oil Changes

Valvoline Instant Oil Change

Complaints

This profile includes complaints for Valvoline Instant Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,148 total complaints in the last 3 years.
601 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint Regarding Valvoline Instant Oil Change – Mechanical Negligence

Dear Better Business Bureau,
I am filing a formal complaint against Valvoline Instant Oil Change for negligence during an oil change service on my 2020 GMC Sierra. This incident resulted in severe engine damage, leaving my vehicle inoperable and requiring repairs estimated at $10,000.
On April 30, 2024, I visited Valvoline for an oil change, paying $123.97. During this service, the oil filter was improperly installed. Months later, in October 2024, while driving home, my truck suddenly shut down on the highway after the service light came on. I had the vehicle towed to Heartland Chevrolet, where their inspection revealed the following issues:
• The oil filter was approximately half a turn loose, causing a significant oil leak.
• Three quarts of oil had to be added to restore proper levels.
• Metal shavings were found in the oil, indicating internal engine damage.
• The cam bearings were damaged, and cylinder #5 had no compression.
• A complete engine teardown is required to assess the full extent of the damage.
Heartland Chevrolet concluded that the damage was caused by the improper installation of the oil filter during the April service. I promptly contacted Valvoline, provided evidence of their error, and sought resolution. However, Valvoline has refused to accept responsibility or compensate for the damages caused by their negligence. Their refusal to address this issue has left me with significant financial and logistical burdens, as I depend on my vehicle for daily needs.
I am requesting the BBB assistance in holding Valvoline accountable. Specifically, I seek:
1. Full coverage of the repair costs, totaling $10,000.
2. Reimbursement for additional expenses incurred due to my vehicle’s inoperability.
I can provide supporting documents, including repair estimates, receipts and communications with Valvoline upon request.
Thank you for your time and attention to this matter.
Business Response
Date: 01/21/2025
We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to several factors - 1. The customer drove over 6 months and over 6k miles when his invoice says 3 months or 3k miles for his next oil change. 2. The guest never reached out to us before now to discuss a leak. 3. ********* ***** added 3 quarts of oil without our approval. On page two of our invoices it states "If repairs are required, you must contact Valvoline Instant Oil Change prior to any repairs taking place. We will not be responsible for repairs not authorized by our company." We stand behind the decision to deny the claim. If you have additional information that you feel may change this outcome, please contact our Customer Care team directly at ************* This claim remains denied, closed, and no further action will be taken.
Customer Answer
Date: 01/26/2025
Complaint: ********

I am rejecting your response because the facts clearly demonstrate negligence. Please review this matter in full:
1.Improper Service and Engine Damage
During the oil change, your technician improperly installed the oil filter, causing an oil leak. Unaware of this issue, my truck broke down on the highway. Heartland Chevrolet confirmed that the improper installation directly caused severe engine damage.
2.Misrepresentation of Mileage and Oil Grade
You claimed I exceeded the 3-month/3,000-mile limit; however, I purchased Valvoline 0W-20 Full Synthetic oil, which is your highest-grade synthetic oil, designed to last 7,500–10,000 miles or 6–12 months. My oil change took place on April 30, 2024, and my truck broke down on October 5, 2024, just over 5 months later—not exceeding the recommended timeframe.
3.Failure to Communicate Policy or Provide Documentation
You referred to “Page 2” of an invoice, which allegedly states I should have contacted Valvoline before repairs. This expectation is unreasonable. My truck broke down suddenly, and I was unaware of the issue until Heartland Chevrolet completed their inspection. It would have been impossible to contact Valvoline without knowing the cause of the breakdown. Additionally, I never received or was informed of this two-page invoice,
Business Response
Date: 01/31/2025
Hello,
We thank the guest for reaching back out to Valvoline, and
we’re certainly sorry for any frustration the guest felt throughout the claim
process. As of now the claim is still denied by our management team, and we
stand behind our management team’s decision.
Please advise the guest that no further action can be taken
via BBB regarding claims. For further assistance, please contact our Customer
Care team at ************, as all claim communication is through our Customer
Care team only.
Customer Answer
Date: 02/04/2025

Complaint: ********

I am rejecting this response because:

Sincerely,

***** *******
Initial Complaint
Date:01/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went in for oil change and vehicle was damaged while being serviced. Company sent to a repair shop who damaged it further. They are now refusing to pay for a rental and my vehicle is still not fixed
Business Response
Date: 01/21/2025
We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. The guest has an extension on her rental until 1/31 while her vehicle is being repaired. We have paid to have the vehicle repaired for the mistake made by our service center. Tire Center made a mistake by adding the wrong transmission fluid and the vehicle is now being repaired at an Audi Dealership. Valvoline has already spoken to the guest again on 1/20 and has closed the claim. We deny any further responsibility and further communication should be made through Tire Center as they were the location to damage the vehicle during the repair. We stand behind the decision to deny the claim. If you have additional information that you feel may change this outcome, please contact our Customer Care team directly at ************* This claim is closed, denied, and no further action will be taken via BBB.
Initial Complaint
Date:01/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car in for Oil Change on December 19, 2025. I have a 2017 Ford Escape. After the oil change a week later the engine light came in stays on. The light didn't come on until after the oil change and I have been back to the shop four times . I want to refund me my money and get my car fix for the damages they've done to my car. I had nothing wrong with car until they change my oil.
Business Response
Date: 01/21/2025
We are in receipt of this guests claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to the fact that we instructed the guest to have a diagnostic ran at a mechanic they trust. The guest is must pay for the diagnostic, however if it is found Valvoline is at fault we will reimburse the guest. That said, we reviewed the services completed on the vehicle and everything was completed properly. We stand behind the decision to deny the claim as the issues you are experiencing are not related to services received at our facility. If you have additional information that you feel may change this outcome please contact Customer Care directly via phone at ************. This claim remains denied, closed, and no further action will be taken.
Customer Answer
Date: 01/21/2025

Complaint: ********

I am rejecting this response because:

Sincerely,

***** *******
Initial Complaint
Date:01/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 27, 2024, I went to Valvoline on **** ***** *** to get an oil change. There was a problem with the oil dipstick getting stuck after the technician put the oil dipstick back in the oil dipstick tube. The oil dipstick tube had to be detached from the engine. After reattaching the oil dip stick tube to the engine, and driving away for approximately 1/4 mile, my engine began to smoke heavily outside and inside my car and then my car started losing of power. I called the Valvoline tech. to come get my car. It stayed at the Valvoline location over night. Well after receiving my car the next day, I noticed the check engine light was on, so I took my car back and all the tech did was reset the Check Engine light. After leaving the location again, for 1/2 mile, the Check Engine light returned. So I took my car to a shop for a diagnosis. The results was a sensor issue on the catalytic converter. It cost me $199.43 for the diagnosis. That is what my refund amount for and my resolution to settle this issue. I have the documents here if needed. Thank you.
Business Response
Date: 01/21/2025
We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Currently this guests claim is closed as we were waiting for a formal diagnostic report. The guest has not submitted this information to Valvoline through his claim, he will need to contact our Customer Care team with this report. We want to advise this guest no action can be taken via the BBB. Please call ************ and our Customer Care team will be happy to assist.
Initial Complaint
Date:01/17/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my vehicle to this location for an oil change. They overfilled my engine with oil causing significant damage. My family and I were broke down for hours at a 7-11 gas station while on vacation. We lost money on tickets we had for our vacation. They towed the vehicle and supposedly ’fixed’ it. This vehicle drove from NJ to FL with not one single issue on November 4th. Now, the vehicle has check engine lights, stalls, and sputters. Oil filled the catalytic converter, ruined O2 sensors. We had to leave the vehicle in FL and return 2 separate times to make repairs just to get it back to NJ. This happened November 6, 2024 and we have incurred several expenses due to their negligence.
Business Response
Date: 01/21/2025
We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and agreed the oil was overfilled. We redid the oil change, ensured everything was completed correctly. We also reimbursed the guest for the oil change, and Uber rides. Any issues with the catalytic converter and O2 senor, would not be related to the oil change completed by our team. Further reimbursement has been denied. We stand behind the decision to deny the claim as the issues you are experiencing are not related to services received at our facility. If you have additional information that you feel may change this outcome please contact Customer Care directly via phone at ************* This case has been denied, closed, and no further action will be taken.
Initial Complaint
Date:01/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 12th i had gone into vavoline to get a new battery and tire rotation the manager on duty decided he needed to open my girlfriends door and dinged it off the mount for the computers they use causing a dent in my door I have been fighting with them on getting my door fixed since despite it being on camera and witnesses and every time I call they say they will call me and let me know later I'm tired of chasing them down
Business Response
Date: 01/21/2025
We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Currently this guests claim is still pending and under investigation, which means we will not disclose the information of the pending claim here. If the guest would like to check the status of the claim please reach out to our Customer Care team by calling ************. We want to advise this guest no action can be taken via the BBB. Our Customer Care team will be happy to assist.
Initial Complaint
Date:01/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Valvoline used incorrect fluid on a transmission service. I took my car to a reputable service center and they told me it’s due to bad fluid. Valvoline claims no wrong doing and will not help me despite ruining my vehicle.
Business Response
Date: 01/16/2025
We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Currently this guests claim is still pending and under investigation, which means we will not disclose the information of the pending claim here. If the guest would like to check the status of the claim please reach out to our Customer Care team by calling ************. We want to advise this guest no action can be taken via the BBB. Our Customer Care team will be happy to assist.
Customer Answer
Date: 01/21/2025

Complaint: ********

I am rejecting this response because:

when I call Valvoline customer care team, they will refuse to help me because this is a franchise location. So therefore, this is no ongoing investigation. How would the customer care team possibly know if it’s open or closed because they don’t accept; they say reach out to the service manager or area manager and that’s all they got.

Sincerely,

*** *****
Business Response
Date: 01/21/2025
While we empathize with the guest's situation, as previously stated this guests claim is still pending as we are waiting results from the lab. The investigation is in fact on-going. The guest did mention involving legal representation, that would be the only reason we would let the guest know that we can no longer communicate with them and all contact would need to involve our legal team. The guest is welcome to contact our Customer Care team to discuss this further, but we want to advise that no further action will be made via BBB. Our Customer Care team will be happy to assist - *************
Customer Answer
Date: 01/21/2025

Complaint: ********

I am rejecting this response because:

This is not what Valvoline communicates when you call on the phone. On the phone, the investigation is complete, and they stand by their service. But my reputable service center says my car is undriveable due to incorrectly performed transmission service. Valvoline refused to provide me proof of their findings. Trying to hold them accountable for their reprehensible service.

Sincerely,

*** *****
Initial Complaint
Date:01/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son had his oil changed on 12/26. 4 miles after leaving, his truck started throwing all kinds of errors up on the screen. Throttle control, electronic brake, transmission, etc. and luckily was able to safely get off the highway with truck revving bad. Had AAA come, they had to pop transmission to get it on rollback and now key wouldn’t come out. Tow truck driver said Valvoline wouldn’t be able to do anything with it so we had it towed outside our range to the dealership and had to pay $150 to tow. In shop for two weeks and end result is Air filter box seal came apart and got sucked into throttle body. Valvoline is denying the claim to pay for repairs. I emailed corporate on Monday and here it is Wednesday night and no response from them. This wouldn’t have happened had the tech put the air filter back on properly
Business Response
Date: 01/16/2025
We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to the fact that the services rendered at our location had no impact on the issue the vehicle is having. The Service Center Manager tried to contact the guest via phone call 1/15 in the evening but left a voice mail due to no answer. We stand behind the decision to deny the claim as the issues you are experiencing are not related to services received at our facility. If you have additional information that you feel may change this outcome please contact Customer Care directly via phone at ************* The claim remains denied, closed, and no further action will be taken.
Customer Answer
Date: 01/16/2025

Complaint: ********

I am rejecting this response because:
You know this is wrong doing! The vehicle was fine until the air filter was improperly re-placed back in the vehicle. If you’re saying your tech never touched the air filter, then I want to be sent proof of video that this is the case and if I can see that it wasn’t touched, then I’ll leave it alone and shuck it up to an pre-existing condition waiting to happen. I also would like to know what number was called on 1/15. Roy, you even agreed to help us with this once we told you what was wrong

Sincerely,

***** *****
Business Response
Date: 01/21/2025
While we empathize with the guest's situation, our Upper Management Team holds the final decision in the claims process. The Upper Management Team has reviewed the information, and shared their decision for the denial - this being the damage the vehicle sustained was not a result of services conducted at Valvoline. Our process was completed correctly, without error. This denial was communicated with the Father and Son (vehicle owner) at the location. We firmly stand behind the decision to deny this claim. The claim remains closed, and no further action will be taken.
Customer Answer
Date: 01/21/2025

********** 22819806

I am rejecting this response because:
This is the second time now that I have caught VALVOLINE in a lie.
The first time, when I contacted the representative back to provide the towing information, she stated the prior representative noted that he told me the claim was denied. All I did was open the claim at that point.
Second time: The denial of the claim was NOT discussed to my husband or son at the location, all they did was provide paperwork and was given a paper to call and open a claim!
I am not comfortable with someone misrepresenting my intentions. If the representative had the audacity to make such a statement, it is likely that they as well as others at Valvoline are engaging in other forms of deception. I have asked for proof of the video that shows that my son’s air filter was NOT touched and I would drop it and shuck up the cost; however they have failed to provide. I have already filed a complaint with the Ohio Attorney General’s Office and if need to go further, I will.

Sincerely,

***** *****
Business Response
Date: 01/21/2025
We are in receipt of this guests claim and apologize for the frustration felt throughout the claims process. As previously stated, our Upper Management Team holds the final decision in the claims process. The Upper Management Team has reviewed the information, and shared their decision for the denial - this is due to the damage having nothing to do with the oil change performed by the VIOC. The claim was in fact denied at the service center, this statement was made by a technician who witnessed this at the location. We firmly stand behind the decision to deny the claim as the issues you are experiencing are not related to services received at our facility. This claim remains denied, closed, and no further action will be taken.
Customer Answer
Date: 01/21/2025

Complaint: ********

I am rejecting this response because:
So then, 1 of 2 things happened:
The air filter was inspected and misplaced back on causing the seal to separate; OR
The air filter was NOT checked which then is in default of what’s included with the full service oil change:
”AIR FILTER REPLACEMENT
Help improve engine performance – with air filter replacement services from Valvoline Instant Oil Change?. Our certified technicians can perform this service in the same amount of time it takes to get your oil changed – while you wait in the convenience of your car.
We’ll inspect your air filter as part of our free maintenance check – every time you purchase a full service oil change. ”

Sincerely,

***** *****
Initial Complaint
Date:01/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau Complaint

Business Information:
Company Name: Valvoline
Location Address: [Specific Location]
Date of Service: December 21, 2024

I am filing a complaint regarding negligent service received at Valvoline that resulted in immediate vehicle issues and safety concerns. I have been a regular customer at this location for several years.

Sequence of Events:
1. Received oil change service on December 21, 2024 on my 2017 Dodge Charger SXT. My husband ***** **** normally takes it but I been taking it.
2. Immediately after service, my vehicle experienced multiple issues:
- Check engine light activated
- Oil began leaking
- Vehicle stalled while driving
- Filter screws were found unsecured
3. Location manager visited my home that evening (approximately 7:30 PM) and confirmed oil leak
4. Manager requested I return vehicle to facility; declined due to safety concerns
5. Took vehicle to dealership, which confirmed new oil leak

Prior Attempts to Resolve:
- Immediately contacted location manager on December 21, 2024
- Manager inspected vehicle at my home
- Declined their offer to return vehicle due to safety concerns and loss of trust
- Have not received satisfactory resolution from company

Desired Resolution:
I am seeking compensation for:
1. Original service cost
2. Dealership diagnostic fees
3. Required repairs resulting from improper service
4. Associated damages and inconvenience

Safety Concern:
This complaint involves vehicle safety issues that could have resulted in serious consequences. The improper service led to oil leakage and vehicle malfunction while driving.

I authorize the BBB to assist in resolving this dispute through their standard resolution process.
Business Response
Date: 01/16/2025
We are sorry for the frustration felt by the guest. With that said, we do NOT have a claim in our system with the guests name. In order for us to properly investigate, we will need a claim started by calling our Customer Care team at ************. We will be closing this BBB claim, in order for the proper claim to be made and investigated. No further action will be made on this BBB complaint. Again, please reach out to our Customer Care team.
Customer Answer
Date: 01/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** **********

***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.
Initial Complaint
Date:01/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against Valvoline due to an unresolved issue regarding a rebate offer and an ongoing failure to provide adequate customer service. Below is a summary of the situation:
1. Initial Rebate Offer: I received an email from Valvoline stating that I was eligible for a rebate if I completed an oil change at ******** ****. I followed the instructions, got the oil change, and attempted to claim the rebate through the provided link. However, I encountered an error message indicating my purchase was "not eligible for promotion."
2. Lack of Follow-Through: I contacted Valvoline's customer support and was transferred multiple times. On January 9, 2025, I spoke with Alisha and Ray, who assured me they would send me a $25 coupon for ******** **** and a coupon for a half-off oil change. Neither of these promises were fulfilled, and I never received any follow-up communication.
3. Ineffective Assistance: Despite my continued attempts to resolve the issue, I was told to call the rebate department at *************** which I had already done several times without success.
4. Frustration and Deceptive Practices: Valvoline’s lack of follow-through and failure to honor the rebate offer feels like a deceptive practice, as I was initially encouraged to get an oil change under the promise of a rebate that has not been honored. Despite numerous calls and promises from customer service, my concerns have not been addressed, and I have been left with no resolution.
Given these circumstances, I find Valvoline’s conduct to be deceptive and unacceptable.
The rebate amount I should receive is $10.00
Business Response
Date: 01/31/2025
Hello,
We thank the guest for reaching out to Valvoline, and we're certainly sorry to hear about any issues regarding the rebate. Better Business Bureau complaints are sent to our Marketing Team which in turn our Social Media Team responds, but unfortunately, we do not have access to rebates/promotions as that is a different department. We understand the guest has gone back and forth with several reps, but we advise the guest to contact our rebate hotline at ************ for further assistance. If the guest is unsuccessful in getting in touch with someone from our rebate hotline the next point of contact would be our Customer Care team at *************
Customer Answer
Date: 02/03/2025

Complaint: ********

I am rejecting this response because: they suggest I call the same phone number that I have already called multiple times. They are placing the blame on another “party” instead of taking ownership in having a dissatisfied customer and willing to support and help their customer. They have not offered any resolution to my concern. I have called the number they have given and each time I am told they are unable to help me and provide me with a different number to call. I have been given a total of six different numbers to call for help. They have reached out three times asking for my invoice number and each time I reply back with not only the invoice number put a picture of the entire invoice. Valvoline reached out to me stating I should get an oil change and they would send me a $10 rebate. They stated when my last oil change was done and where it was done and that I should go back and would get a rebate. It’s a scam that they reach out to me, have all my personal information about my car and offer something but then say, “It’s not us, call someone us”….I am your customer purchasing your product. All I think left to do is report to FTC and social media because it appears they do not want to help.

Sincerely,

***** ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Valvoline Instant Oil Change is BBB Accredited.