Complaints

This profile includes complaints for Valvoline Instant Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valvoline Instant Oil Change

  100 Valvoline Way Lexington, KY 40509-2714

  
• 

  Valvoline Instant Oil Change

  3721 Charlestown Road New Albany, IN 47150

  
• 

  Valvoline Instant Oil Change

  2514 Allison Ln Jeffersonville, IN 47130-5948

  
• 

  Valvoline Instant Oil Change

  6110 Shepherdsville Rd Louisville, KY 40228-1024

  
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  Valvoline Instant Oil Change

  3608 Bardstown Rd Louisville, KY 40218

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2017 Ford explorer to Valvoline on May 13th for a oil change. I had no issues with vehicle going in. When I was pulling in the coolant light went on. I asked the technician about it they said they think it is my thermostat and I needed to take it to a mechanic. They said they would top off the coolant. I asked the technician if I needed to go to the mechanic right away. The technician
  Said"Just don't drive it to California" I responded can it wait until Friday they said absolutely I said my commute is Hartford they said that was fine. I left there went to work in Hartford at the Capitol. On my way home to Southington I made it too Farmington before coolant light came back on. Car was still driving fine though. Got off my exit and the car started smoking. I pulled right over and got the car towed to the mechanicac. I reached out to valvoline to have them address it they were not helpful at all. when the mechanic looked at it it was the water pump ( no relation to the oil change.) But if I had gone right to the mechanic the water pump wouldn't of went it only went because of the thermostat. The only repair being the thermostat. So instead of bring a $2,000 repair it came out to $3700 repair. When the valvoline called back they compared me asking for advice from the technician as listening to a McDonalds worker. I asked to speak to the are supervisor they never got back denying the claim. I am not asking for the whole repair just the difference that the tech cost me by telling me to drive on it for days!

  Business Response

  Date: 05/27/2025

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to the fact that the service performed on the vehicle had nothing to do with the water pump. Furthermore, the vehicle arrived with the coolant light on  the dash. We simply advised the guest to proceed with caution when driving the vehicle. Our upper management team holds the final decision regarding claim outcome. We stand behind the decision to deny the claim as the issues you are experiencing are not related to services received at our facility. If you have additional information that you feel may change this outcome please contact Customer Care directly via phone at 800-327-8242. This claim remains denied, closed, and no further action will be taken.

  Customer Answer

  Date: 05/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was never advised to proceed with caution as stated they advised me to continue to drive the vehicle  until Friday.  When I went to pick up the vehicle yesterday the mechanic advised me that it was the thermostat that was broken causing the water pump to go (water pump was less than 2 years old).  If I had gone right to the mechanic this would of been quite cheaper of a repair he assured me.  The water pump would of never went.  Never once did any of the technicians at Valvoline say to proceed with caution.  I explained how far I work and this was on a Tuesday and they assured me I can drive until Friday when I could get it to the mechanic.  I never said it had anything to do with the work they did on the vehicle.  But they did say they added coolant which they didn't do because the manager (from Valvoline) said the machine that does that wasn't working. The manager told me that taking advice from a technician was equivalent from taking advice from a McDonalds worker direct words from the manager.  I reached out to them several times before to make this right and they refused. My total repair cost was $3769 I am just asking for some of that to be covered because of the result for being told to continue driving it with the light on and them not putting coolant in it like they had said they did.   Thank you so much for all the attention to this matter. 
  
  
  
  Sincerely,
  
  
  
  ******* ******* *******

  Business Response

  Date: 05/28/2025

  As advised previously, the management team that relayed the denial holds the final decision in our claims process. We stand behind our management team's decision. No further action can be taken and the claim has been closed. If the guest has any questions, our Customer Care team is available at 800-327-8242.

  Customer Answer

  Date: 05/29/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I reached out to the care center 5 times after that with no response or call back.  Also the comments made were false they never said to proceed with caution as said in last response.  They also said they were adding to the coolant which was also not done. So there actions did cause more damage to the car then should of been. So they directly had caused my vehicle to have a very expensive repair that was not needed.  I had reached out to them several times to have them make it right as I respect them as a business and have always liked going to them.  But when a technician makes such a big mistake the correct thing to do is make it right.  Mistakes happen it is human nature but again the right thing to do is make it right.
  
  
  
  Sincerely,
  
  
  
  ******* ******* *******

  Customer Answer

  Date: 05/29/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I reached out to the care center 5 times after that with no response or call back.  Also the comments made were false they never said to proceed with caution as said in last response.  They also said they were adding to the coolant which was also not done. So there actions did cause more damage to the car then should of been. So they directly had caused my vehicle to have a very expensive repair that was not needed.  I had reached out to them several times to have them make it right as I respect them as a business and have always liked going to them.  But when a technician makes such a big mistake the correct thing to do is make it right.  Mistakes happen it is human nature but again the right thing to do is make it right.
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 05/29/2025

  While we empathize with the guest's situation, as previously stated, our management team holds the final decision in the claims process and we back their denial. The Upper Management Team has reviewed the information, and shared their decision for the denial with the guest. We firmly stand behind the decision to deny this claim. The claim remains closed, and no further action will be taken.

  Customer Answer

  Date: 06/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They keep coming back with the same response no solution or even explanation.  The reason I am still fighting this is because one and foremost the technician gave false information causing more damage to my vehicle which is a direct negligence from Valvoline. They were giving several chances to respond make it right or even call back at points.  As a BBB they should be held to a certain standard which it doesn't seem like are adhering to. Mistakes are made we are human but unfortunately when it is such a costly mistake I have to follow up.  Thank you for your continued support.
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11-29-2024 i purchased one gallon of Valvoline motor oil on a promotion where I was supposed to get back $7 via rebate. My receipt and rebate form was submitted online. I inquired with Valvoline via my missing rebate in April of 2025. I received an email back saying they were going paypal me my $7. See attached. I never received the payment via paypal and now the company does not respond to my messages.

  Business Response

  Date: 05/30/2025

  Rebates are unrelated to Valvoline Instant Oil Change. The guest will need to reach out to the Valvoline Global team at 1-800-TEAM-VAL.

  Customer Answer

  Date: 06/02/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I called the number and spoke to Yoly. She said knows of no rebate and she said she is not associated with valvoline global. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 06/03/2025

  Hello,
  
  We appreciate the guest for reaching back out to Valvoline. We're certainly sorry the guest was not able to get assistance through our Command Center, so we're advising the guest to contact our Rebate department directly at 888-755-8809. 
  
  Please advise the guest that we are unable to assist with rebate inquiries, as only our Rebate department has access to this information, and this BBB is closed. 
  

  Customer Answer

  Date: 06/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  I called 888-755-8809 and was told to call 800-327-8242 for customer support.  They told me to call rebates again at 888-755-8809.  

   

  
  
  
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this location for an oil change about 3 weeks into having my brand new car. I had ZERO issues with oil leaking or anything with the car before I went to this Valvoline location. The person who did the oil change was banging underneath my car for about 15 minutes and was visibly shaking the car. He tells me and my bf that he had to do that to take out the drain plug and he never mentioned at all ANY OTHER ISSUE WITH THE OIL PAN OR THE CAR but apparently he had wrote there was an issue on the service report to cover his own ass. two days later my entire oil change leaked onto my driveway. I get another oil change from a different place and the same thing happens and then the mechanic tells me Valvoline most likely stripped my oil pan. I go to a Firestone to solidify what the issue is and they confirmed it. Now I’m being quoted 1500 dollars to fix the oil pan and I filed a claim with Valvoline and now they’re acting as if there’s nothing they can do. I didn’t break my car THEY did

  Business Response

  Date: 05/27/2025

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Currently this guests claim is still pending and under investigation, which means we will not disclose the information of the pending claim here. If the guest would like to check the status of the claim please reach out to our Customer Care team by calling 800-327-8242. We want to advise this guest no action can be taken via the BBB. Our Customer Care team will be happy to assist.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an oil change at Valvoline on 5/21/25 at the *********, ** location and they both caused damage to my car that I had to pay another mechanic to repair and tried to scam me into buying a new battery that I did not need. At the end of the oil change they had me start the car and the battery light came on, I have never had an issue with the battery before. Then they tested it and said it was testing poorly and may break down on the way home. After I declined to buy a battery from them, wanting to take it to a trusted mechanic, they reconnected something under the hood and when I turned the car back on the battery light was no longer on.
  I believe they purposefully made the battery test poorly so I'd buy a new one, because when I had it checked at another mechanic the charge was 100% and the health was 96%. That mechanic identified that during the oil change they had disconnected the mass air flow sensor, which this mechanic then fixed. I filed a claim by calling valvoline customer service requesting a refund for the oil change due to the cost of the repair. Then the manager, who was the one who incorrectly tested the battery, called me to follow up on the claim. He asserted that they did nothing wrong, despite my stating that I had to get the mass air flow sensor reconnected in my claim, and said that batteries have a mind of their own and it's normal for them to test completely differently at different times. I've looked into this statement and it's not true unless there is a mechanical issue, which my mechanic confirmed there is no problem with my battery.
  I've attached photos of my receipt from Valvoline, the report from the other mechanic I took it to, and the report from the battery test run by the other mechanic. I've obscured personal information such as my address for privacy reasons.

  Business Response

  Date: 05/27/2025

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to the fact that our processes are recorded as our team works - we would never disconnect your battery to falsify information. Our upper management team holds the final decision regarding claim outcome. We stand behind the decision to deny the claim. If you have additional information that you feel may change this outcome please contact Customer Care directly via phone at 800-327-8242. This claim remains denied, closed, and no further action will be taken.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my vehicles serviced at this location for many years.
  On 5/21/25 I took my vehicle in for service, this involved an oil change, wiper replacement and tire rotation. After leaving the location me & my wife started hearing a noise from our front drivers side tire. The sound continued to get louder and louder. Once I made it home and further inspected the vehicle I found all the lug nuts loose on that tire.
  After filing a complaint with Valvoline they stated that after they reviewed recorded footage all procedures were followed.
  I knew that after I tightened the nuts for safety reasons and told them this, that they would more than likely deny responsibility.

  Business Response

  Date: 05/27/2025

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to the fact that the location management reviewed the DVR footage and all processes were completed without error. Our upper management team holds the final decision regarding claim outcome. We stand behind the decision to deny the claim as the issues you are experiencing are not related to services received at our facility. If you have additional information that you feel may change this outcome please contact Customer Care directly via phone at 800-327-8242. This claim remains denied, closed, and no further action will be taken. 

  Customer Answer

  Date: 05/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: If the technician did follow all procedures then my drivers side front lug nuts would not have been loose. Please provide DVR footage to myself & BBB if management is confident in their decision
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 05/30/2025

  As previously stated, our management team holds the final decision in the claims process and we stand behind their decision. The claim has been denied based on the investigation findings and has been closed. No further action can be taken. 

  Customer Answer

  Date: 06/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Valvoline hasn’t been willing to negotiate to resolve this matter. Valvoline also hasn’t provided their proof that the technician followed all procedures via DVR footage. Had the technician followed all of his procedures, I wouldn’t have had to call said technician back to my vehicle to check air pressure. Air pressure check is one of the required checks. And this too would have been visible via the DVR.

  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/18/2025 at 12:30p I went to Valvoline for an oil change on my 2017 Audi A4. This is only the second time I have needed an oil change on this car since purchasing it. The first time was on 01/14/2025 and the oil was drained from the top of my car. This time, they were draining the oil from underneath the car. When they were “done” replacing the oil, they told me to start the car. I pushed the start button and my car was shaking aggressively and when they told me to press the gas pedal I did, but nothing happened. The car wouldn’t fully turn off (stayed in accessory mode). They had me try to start the car multiple times and the same thing kept happening. They said they were going to figure what went wrong and fix it. The manager went through the motions and started from the beginning to find out what could have went wrong. About an hour later he told me that the guy who had originally drained the “oil” thought he unplugged the oil line, but actually unplugged the line for the transmission fluid. So the original guy had drained my transmission fluid completely, but didn’t drain any of the oil, so the new 5.5 quarts of oil they placed in was overfilling the line. My car was undrivable. The manager said that Valvoline would cover all of the costs it took to tow my car to **** ***** ******* and to fix my car. The tow truck did not arrive until 5p. Audi sent an estimate of costs to Valvoline and Valvoline refused to pay for the “adaptation for transmission”, so I will be out of pocket, and they are not holding their promise to pay for all the costs to fix my car that they broke. My car will not be “fixed” until Monday 04/21. Valvoline is saying they will only cover the amount for replacing the transmission fluid and only reimburse me $35/day if I were to get a rental car. I have recorded calls as well.

  Business Response

  Date: 05/22/2025

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Currently this guests claim is still pending, which means we will not disclose the information of the pending claim here. If the guest would like to check the status of the claim please reach out to our Customer Care team by calling 800-327-8242. We want to advise this guest no action can be taken via the BBB. Our Customer Care team will be happy to assist.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/11/25 I got an oil change. By that night my car wouldn’t start. On 5/13 I got my car towed to a shop. I was informed that it seemed to be the starter but my battery was dead so I needed to buy another one. I did that on 5/14. They guy then called me to ask where did I last get my oil changed because he tried pull the car in the shop & realized there was no oil in my car. He recommended I call the oil place. He told me he couldn’t do any work to my vehicle because of liability due to the mistake Valvoline did. I contacted them on 5/14. Was told to call back on 5/15 to speak with the manager ******. I did & he told me he would call back after he speaks with the area manager. I never got a call back. The next day I contacted their customer service & put in a claim. I finally got a call back & was told they would call me on Monday 5/19. I never received that call. However after calling on today 5/20 I finally got a call back from the area manager claiming he took a look @ video & claiming no wrongdoing. But couldn’t give me an explanation on how there’s no oil in my car. Saying he can’t tell me what customers do once they leave the shop. I paid to much money for an oil change only for them to mess up my vehicle. My car is how I make money. I was out of work until I got a rental on 5/16. They seems to have no sense or urgency & seems to take this situation as a joke.

  Business Response

  Date: 05/23/2025

  Hello,
  We thank the guest for
  reaching out to Valvoline, and we’re sorry to hear about any issues the guest
  has experienced with the vehicle. Our records show the guest started a claim
  with our Customer Care team on 5/15/25 regarding the vehicle not starting, and
  this was then forwarded to our management team for review. Our management team
  investigated the claim by reviewing the video footage from the service to
  determine what was/wasn’t done. The video footage confirmed that oil was added
  to the vehicle and the drain plug was torqued to the manufacturer's
  specifications. Due to the management team’s findings, the claim has been
  denied, and we stand behind our management team's decision. This denial was
  communicated to the guest on 5/16/25 from the service center manager and then
  again on 5/20/25 from the area manager, who ultimately makes the final decision
  on claim outcomes. 

  Please advise the guest that no further action can be taken
  via BBB regarding claims, as all claim communication is through our Customer
  Care team only. Our Customer Care team can be contacted at ************ or via live
  chat at ******************************** 

  Customer Answer

  Date: 05/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  There’s no way that the service was performed correctly & all my oil was gone within hours.My car was last serviced @ valvoline. Due to the oil running out my engine is now gone. 
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 05/27/2025

  While we empathize with the guest's situation, as previously stated, our management team holds the final decision in the claims process and we back their denial. The Upper Management Team has reviewed the information, and shared their decision for the denial with the guest. We firmly stand behind the decision to deny this claim. The claim remains closed, and no further action will be taken.

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my car in for a routine oil change. During the service, they made my check engine light come on and staff was unable to correct the problem and get the check engine light to turn off. They told me to take my car to my mechanic to repair and if they were responsible they would cover the cost of the repair. They are now refusing to cover the cost of the repair saying that they didn't cause the problem.

  Business Response

  Date: 05/20/2025

  Hello,
  We thank the guest for reaching out to Valvoline, and we’re sorry to hear
  about any issues the guest experienced with their vehicle after service. Our records
  indicate the service center manager contacted our Customer Care team to start a
  claim due to the guest's check engine being on after service. The service
  center manager advised the guest to take the vehicle for a diagnostic, and if
  Valvoline was at fault, we would be able to assist. The mechanic advised that it
  appears there was oil residue under the hood and thinks the vehicle ran without
  the oil cap on. Upon receiving this information, our management team reviewed
  the video footage from the service to determine what happened. It was confirmed
  that the vehicle was not started without the oil cap, nor was there oil spilled
  during the service, and our management team offered for the guest to come and review
  the video footage from the service to confirm this. Due to the video footage
  confirming the oil change was performed correctly, our management team has
  denied the claim, and we stand behind our management team's decision.
  Please advise the guest that no further action can be taken
  via BBB regarding claims, as all claim communication is through our Customer
  Care team only. Our Customer Care team can be contacted at 800-327-8242 or via live
  chat at s******************************. 

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my engine replaced a year and half ago .It cost me 9k to have the brand new engine put in back in 2023.  Its ran smooth and I've had no issues.

  It ran fine until I left then until I went there and got an oil change on 3/19/2025. My Denali started making a weird noise then the motor locked up. I'm not sure what they done to my engine. It's been in the shop since.  I will have my mechanic type up the issues and submit.

  Business Response

  Date: 05/20/2025

  Hello,
  We thank the guest for reaching out to Valvoline, and we’re sorry to hear
  about any issues the guest experienced with their vehicle after service. Unfortunately,
  we were unable to locate a claim filed with our Customer Care team with the
  information provided. To move forward, the guest will need to contact our
  Customer Care team at ************, and one of our agents will be happy to get
  a claim started on the guest's behalf.
  Please advise the guest that no further action can be taken via BBB
  regarding claims/damages, as all claim communication is through our Customer
  Care team only.   

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-17-25 my wife took our 2018 BMW X1 to Valvoline to get an oil change.
  When she left and was on the way home the low tire pressure light can on indicating that all of the tires were low pressure.
  She took it back to Valvoline to get them to correct what they did to all the tires.
  She came home and the next day we noticed there was oil leaking out of the car and all over the garage.
  We took it back to Valvoline, evidently it was cross-threaded and they said they would rethread it.
  We waited several hours and was ensured that the job was fixed.
  Next day same thing and oil leaked out all over the garage.
  I was told that they would send a tow truck to come get the car and fixed it.
  No one has came to get the car and I have not heard anything else from them.

  Business Response

  Date: 05/20/2025

  Hello,
  We thank the guest for reaching out to Valvoline, and we’re sorry to hear about any issues the guest experienced with their vehicle after service. Our records indicate there is an open claim that our management team is actively working on. The claim was started on 5/19/25 by our management team at the location, and it states the vehicle was being towed to ******* Auto Service & Repair. Unfortunately, we are unable to assist with claims via BBB as all claim communication is through our Customer Care team only. Please advise the guest that they will need to contact our Customer Care team at 800-327-8242 for further assistance regarding their claim. 
  
  Please note that no further action can be taken via BBB regarding claims.