Complaints

This profile includes complaints for Valvoline Instant Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valvoline Instant Oil Change

  100 Valvoline Way Lexington, KY 40509-2714

  
• 

  Valvoline Instant Oil Change

  3721 Charlestown Road New Albany, IN 47150

  
• 

  Valvoline Instant Oil Change

  2514 Allison Ln Jeffersonville, IN 47130-5948

  
• 

  Valvoline Instant Oil Change

  6110 Shepherdsville Rd Louisville, KY 40228-1024

  
• 

  Valvoline Instant Oil Change

  3608 Bardstown Rd Louisville, KY 40218

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/17/2024 at 1 :54 p.m. I took my vehicle in this business for and oil change and the other low maintenance checks they perform. This occurred on my lunch break. Everything went fine. Approximately 7 to 10 minutes later, as I'm traveling back to work my LOW TIRE PRESSURE warning light came on in my dashboard settings. I immediately returned to this business and was told my back driver side tire was leaking air and I rolled over a nail. I was asked was there some place who could plug my tire ASAP. The employee recommended Firestone Tire less than 3 minutes away.
  Firestone removed my tire and had discovered a Flat Head screwdriver had punctured my tire. I then returned to Valvoline to inform them the circumstances with my tire. I was told by one Tech that they only had "one screwdriver ". I asked for a Manager, not sure if I got one. I was then told to file a complaint with their Customer Care Department. I did so and was given a claim number, waiting on a 24 to 48 hour response. Nothing. I called back on 2/20/2024 and was connected to the Store Manager who tells me he did and investigation and found them not Liable. My car had not been around any Tools before I took my car in for an oil change. The day before the was a Snow Storm in my area, so therefore my car was parked until work the next morning. There is no way I would have made it to work about 35 miles from my home.

  Business Response

  Date: 04/25/2024

  This claim was investigated and found it did not occur on our facility. This denial has been communicated with the guest.
  
   
  
  Thank you,
  
   
  
  *******

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/21/24 I had my oil changed at Valvoline Instant Oil Change at 1721 US Highway 27 Clermont Fl. (Store No. GJ0007).
  My truck is a 2013 Ford E250 Van V8 with a 4.6L Engine. During the service I noticed that the filter they were about to put on my truck was much smaller than the one they were replacing. Knowing quite a bit about engines and mechanics, I questioned the size of the filter. The technician said this was the one that is listed in the computer for this vehicle. After leaving the service station and driving just a few miles up the road my truck started intermittently sputtering and running rough. I called the customer care department and explained the situation. I also told them I was concerned about the oil filter that they put on the truck and that it was much smaller then the one they they took off.. They documented the call and gave me a case number *********** A few days later I took the truck to ******* ****** **** a certified dealership in Davenport Florida. They confirmed that the oil filter was the wrong size and had to replace it with a the proper size oil filter. I immediately call customer service, however they refused to acknowledge this as a legitimate complaint or issue, and they refused to refund my money back. What's even more contradicting is when searching for a Valvoline oil filter on the Valvoline website, it shows that the oil filter for a 2013 Ford E250 is a VO-02, Not a VO-88 which is what was put on the truck. They claim the VO88 can also be used however there is no supporting evidence of this. I have had several conversations with customer service and management and have gotten nowhere. I simply wanted to be refunded my $82.37. Please see attached documents below.

  Business Response

  Date: 04/25/2024

  After investigation we confirmed the correct parts were used and no refund will be issued. This was communicated to the customer.

  Customer Answer

  Date: 04/28/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  It just proves that Valvoline has no integrity. The vehicle engine was sputtering 15 minutes after leaving Valvoline service center. The Ford Dealership confirmed it was the wrong oil filter and it is clearly documented on the paperwork I submitted . I own my own business and if one of my customers were not satisfied, I would do whatever it takes to make them happy or at least return their money. They can keep my $82.00, I interact with many of customers per day and I love telling them this story of how Valvoline customer service treated me and how they handled this complaint. It's their reputation which apparently does not mean much to them.. 

  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 04/30/2024

  After investigation we confirmed the correct parts were used and no refund will be issued. This was communicated to the customer.

  Customer Answer

  Date: 05/01/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: That response is hearsay. Please have them provide some kind of proof. 

  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/26/2024 I had my oil change in Shelbyville, KY. First off, my oil filter is very hard to get out because where it's located and it usually takes 2 technicians to complete the job. During that session, while the below deck technician was trying to get the current oil filter off, he relayed to the deck technician to relay to me that I had a "very bad" oil leak in my oil pan. Which is kind of suspicious as I haven't had any oil leak on my newly paved driveway nor at my parking space at work. The technician offered me his advice and said I'd either get it fixed immediately or I'd trade it in. I told my husband when I got home and he too thought it was suspicious. The following Monday evening I went to run to the store immediately upon starting it loud bangs and tings happened and my engine cut off, no light indicating something was wrong was on. I attempted to restart it, jump it, checked the oil and checked under the car to see if the oil leaked out and nothing happened. I towed it to a local shop who've done maintenance work on my car before and the master mechanic check for oil leaks and it was dry as a bone he stated. After some investigation he determined the incorrect oil filter was put on my car and caused it to seize up.
  
  I contacted Valvoline customer service and they filed a claim. Valvoline sent out a field agent who didn't know much, if any about a vehicle nor the life if it. She called me back and said "I went to see the car, it's the right oil filter we use on all GMC Acadia's". I said per the shop the wrong filter caused my engine to seize and looking at your website it states a V0200 will NOT fit my vehicle. She then said the mechanic said the engine didn't seize. Which was a lie per camera and audio footage. He says I can tilt the motor a 4th of the way and THEN it seizes back up. A V0100 has to be used on my vehicle per GM as it holds the pressure to push through upon starting the vehicle.

  Business Response

  Date: 03/12/2024

  Our records indicate the guest reached out to our Customer Care team and an investigation was opened with our management team. Management confirmed that the oil filter on the vehicle was the correct filter. The correct part was listed on the invoice and the team verified this was the part number on the vehicle, in person. You can verify that this part is correct as well by visiting ************************************************* Additionally, I have attached a screenshot from that site verifying compatibility. The guest was also advised of an oil leak upon arrival, at which point our technicians recommended having it checked out further. This claim has been closed and denied based on the findings. No further action will be taken.

  Customer Answer

  Date: 03/16/2024

  
  Complaint: ********
  First, I'd like to say to be dismissed, is quite baffling
  considering the years I have been a customer!
  I am rejecting this response because: it worked perfectly fine
  before the oil change. I haven't had a leak prior. I have a newly paved
  driveway that has no oil stain or leak. As well as assigned work parking space
  doesn't either.
  You stated that upon arrival, I was told I had a leak - which is
  a lie. While the tech male w/ glasses dyed blonde hair-#1 was struggling to get
  my oil filter off below, he had to come above twice to look down from under the
  hood. He asked tech#2 white male close cut thin hair to come there. While tech
  #3 white male short cut longer than 2’s was trying to get payment info. Below deck tech-#1
  yelled to #3 GOTTA LEAK I said where? #1 said oil pan. I said I haven't seen
  any oil leak before. #3 asked how bad #1 said pretty bad. #3 said it's a good
  leak I'd get it fixed immediately or trade it in. I said I'll let my husband
  know. #3 gave me my sticker for my window and he said almost done. #2 show me
  the dipstick, I said good, ty. He closed my hood was directing me out, I said can some1 put air in my tires, #2 he didnt it, I said no. So he then put
  air in my tires. Called my husband and told him what #3 said. He was very concerned
  about it. My car sat driveway overnight, no leak, Sat -Mon. I called the last
  service place asked about if they could pull my cars record – No leak. Had to
  go on a run, Immediately upon starting my car, it made 6 or 7 loud knocks and a
  ting, then cut off and wouldn't start back up.
  I had it towed to a shop,
  mechanic looked it over final assessment was, that my engine was starved of oil
  causing it to seize up. The filter that is currently on there doesn't hold the
  pressure that my car needs upon stating it. 
  Again,
  I had no leak nor issue before I had come to get an oil change.
  Sincerely,
  Tessa Renfro

  Business Response

  Date: 03/19/2024

  Hello, 

  We appreciate the guest reaching back out. Unfortunately, the claim has been closed and denied per management the service was performed correctly, the oil filter was correct, and the guest was informed about a leak. Please advise the guest they are more than welcome to contact our Customer Care team and be connected with management for further discussion. No further action will be taken via BBB. 

  Customer Answer

  Date: 03/19/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I've called and attempted to speak with management regarding this issue and no call back has been received! 

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On today, March 1st, I went to Valvoline on **** ********** *** in High Point, NC to get a simple oil change. Once my oil change was complete, the associate told me that the oil spilled out and he had to wipe it off. At the end, my exhaust was smoking. I asked why was that and he told me that it was nothing that they did. I paid 110.00 or so and drove off. Once I came to a stop, my car was jerking when I tried to accelerate. I then drove it to Firestone and had them check it out for me. Long story short, after running the diagnostic, I was told that it was evident that Valvoline put way too much oil in my car and it had spilled on my brand new spark plugs replaced 3 weeks ago and in other places. The cost of this service to fix what Valvoline messed up is 900.00. I just paid 500.00 for my plugs that I just replaced. I am VERY dissatisfied. I have used Valvoline for years and this is very disheartening. I will NOT be responsible for this bill b/c when I asked the associate at Valvoline if everything was ok, he said yes. I drive a 2019 Volkswagen Atlas and the parts are expensive as you can imagine. I can provide receipts if need be. Thank you.

  Business Response

  Date: 03/12/2024

  Our records indicate the guest had an investigation with our management team that was review and repairs were addressed. If the guest has any questions about the investigation, our Customer Care team would be happy to help at *************

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to valvoline oil change on Palomar Drive in Lexington Kentucky on February 18, 2024. After my oil change I left and noticed that my car was smoking. I drove about 4 miles away and stopped to pick up my kids. I was then informed by my dad that my car was smoking really bad. I then proceeded to the front of my vehicle and opened my hood and saw oil everywhere on my engine and the oil dipstick was half in and half out. I took pictures and put the dipstick back into the car. And drove back to valvoline. I was then informed that they were sorry and would take care of any repairs needed if the car continued to smoke in the next couple of days and if it did to take it to a full service mechanic to have it evaluated but not have any work done without valvolines prior approval. I then took my Ford explorer to a certified FORD service center and had it looked at. I contacted valvoline daily and was ignored and dismissed daily. During this time I missed out on work and picking up my children and only spoke with the service manager at that location once. And this was only after I called multiple times daily. The Ford service center then informed me that the turbo had gone bad due to oil starvation seemingly from when the oil sprayed from the dipstick during my driving from the oil center. Valvoline was informed of this multiple times and still ignored my issue. Finally a week later they got the regional manager. *****, on the phone and he informed me that they wanted a second opinion. I informed them that was ok but could it be any other Ford dealer instead of taking it to some shop they had paid off. They refused to do this and stated it was all they were willing to do. Today I was informed that valvoline was told by this shop gearheads in Nicholasville that my turbo had gone bad before my oil change and they were not responsible for my turbo being starved of oil.

  Business Response

  Date: 03/05/2024

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to the fact that when the vehicles codes were pulled, the stored code tells us that there was a turbo code that came up 30 minutes before the guest came in to VIOC for service. The code reader tells when the code happened and there is no way to modify those stored codes. We were in continuous contact with the guest, and nothing went ignored or undocumented. We stand behind the decision to deny the claim. If you have additional information that you feel may change this outcome, please contact our Customer Care team directly at ************. This claim remains denied, closed, and no further action will be taken.

  Customer Answer

  Date: 03/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: my vehicle was not doing any of this alleged stuff before I took it into the valvoline service center. You can clearly see on the camera from their bay my car before the original oil.change and my car was not smoking or shaking or doing any of the stuff it was doing after the oil change. As for valvoline and communication they did not contact me until I called them multiple times daily and finally upset enough people in their customer service department due to someone finally understanding about me not having a car to get to work.or pick up my children due to their workers inability to do their job. In addition to this the worker in the store also told me that valvoline would be taking Care of this in person and also wrote this on my receipt as well. 
  
  
  
  Sincerely,
  
  
  
  ******** *******

  Business Response

  Date: 03/06/2024

  We are in receipt of this guests claim and truly apologize for the frustration felt by the guest during this process. The repair shop states that a turbo went bad on the vehicle. When the codes were pulled, the stored code tells us that there was a turbo code that came up 30 minutes before the guest came in to VIOC for service. The code reader tells when the code happened and there is no way to modify those stored codes. The Area Manager denied this claim for those reasons, and the Area Manager has the final say in this decision. We stand behind the decision to deny the claim. If you have additional information that you feel may change this outcome, please contact our Customer Care team directly at ************. This claim remains denied, closed, and no further action will be taken.

  Customer Answer

  Date: 03/12/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: My car was not doing any of the issues that my car ONLY exhibited after my oil change and the employees failure to do their job correctly. If the business pulled the cameras and saw my car before and after the oil change they will see that my car was not doing any of the stuff that it was doing after the oil change. In addition to this the employees at your facility also promised me that you all would take care of the issue that they were responsible for. Which I have written proof of, thankfully, because I was not aware your company would do business and mess up and not take responsibility for your actions. 
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case# ********* from Valvoline Instant Oil Change.
  
  Summary: My Toyota Prius 2015 oil filter housing was struck because they did not do the proper job and can't get it out. They should fix it but not do it by delaying after delaying and phone call after phone call.

  Business Response

  Date: 02/28/2024

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Currently this guests claim is still pending and under investigation, which means we will not disclose the information of the pending claim here. If the guest would like to check the status of the claim please reach out to our Customer Care team by calling ************. We want to advise this guest no action can be taken via the BBB. Our Customer Care team will be happy to assist.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6th, 2024 around 2:20PM EST, I visited the Valvoline at **** * ******** **** *** ******* ** ***** for an oil change. After the service less than 2 miles away, my vehicle's hood flew up and shattered my windshield, obstructing my vision on a busy road. It was a traumatic experience that endangered my safety and the safety and wellbeing of countless others due to the negligence of a business that relies on the trust of its customers.
  
  Please note that after the incident, I properly shut the hood, and even with a damaged hood it still remained shut. This indicates that the staff at the Warren location did not shut the hood properly, causing it to open up and damage my vehicle.
  
  I've already replaced my windshield because my vehicle is vital for me to travel to work, but there is still significant damage that I cannot afford to fix.
  
  The manager tried to blame the incident on a recall, however the recall had already been dealt with at a Nissan dealership.
  
  The dashcam footage I have shows more than enough evidence that this incident only happened because of them. It shows as the vehicle's hood slightly raises the minute I drive out of the bay. In nearly 9 years of driving this vehicle this has never happened until I went there, and it happened 2 to 3 minutes after. Of course since they investigated themselves, they found themselves innocent, so we'll see what a judge thinks since I'm left with no choice but to go the legal route.

  Business Response

  Date: 10/09/2024

  Our records indicate the guest had a claim that was thoroughly investigated with our management team, per our claims process. Video footage from the service was reviewed which shows that the guest's vehicle's hood was closed properly before leaving. The technician also double-checked the latch before guiding the guest out of the bay. Based on this information, the claim has been denied and will remain closed. No further action will be taken.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car serviced on 01/13/2024 for an oil change at Valvoline. While my car was in the bay it stopped and they had to give me a jump. They checked my battery and said that it needed to be replaced. I took my car to get a replacement battery and noticed that my cover for my battery was missing. My husband called Valvoline and asked about my missing battery cover and was told the technician that did my oil change had left for the day. He was told he could come up there and they would look for the cover but when he arrived they couldn't find it. He was told to call/comeback the next day. The technician said he couldn't find it and don't remember there being one under the hood. I know it was on there because you have to take it off to get to the battery. I would like Valvoline to either give me back my cover or replace it.

  Business Response

  Date: 02/28/2024

  We are sorry for the frustration felt by the guest. With that said, we do NOT have a claim in our system with the guests name. In order for us to properly investigate, we will need a claim started by calling our Customer Care team at ************* We will be closing this BBB claim, in order for the proper claim to be made and investigated. No further action will be made on this BBB complaint. Again, please reach out to our Customer Care team.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Valvoline to get my oil changed. I was not told I had a oil leak and they changed my oil. When I got up the next morning oil was on the ground. I notified them and they told me they seen the crack and took a picture, but never said anything to me. It is not on my invoice either. I haven't had an oil leak prior. No lights have not come on either.

  Business Response

  Date: 02/27/2024

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Currently this guests claim is still under investigation, which means we will not disclose the information of the pending claim here. If the guest would like to check the status of the claim please reach out to our Customer Care team by calling ************* We want to advise this guest no action can be taken via the BBB. Our Customer Care team will be happy to assist.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday February 21st I went to Valvoline to get a conventional oil change. I had a coupon for 50 percent off. The guy told me I needed full synthetic I asked him why I told him I didn't want full synthetic. They overcharged me $84.60 I would like some of my money back

  Business Response

  Date: 02/27/2024

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. The refund of $20 dollars has already been sent out to the guest, it is now up to their bank in determining the speed of the refund. This usually takes 4 to 5 business days. We are closing this claim because it has been fulfilled. No further action will be taken. 

  Customer Answer

  Date: 02/27/2024

   
  
  Complaint: ********
   
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** *********

  Business Response

  Date: 02/28/2024

  Hello, 

  We're certainly sorry for any miscommunication or misunderstanding and we want to get this sorted out. Our records show the guest called our Customer Care team on 2/22/24 and a partial refund for $20 was requested from the guest due to the guest wanting conventional oil, however, the guest's vehicle will only work with 0W-20 oil, and we only carry MaxLife synthetic blend or full synthetic for the guest's vehicle. The $20 refund request was approved and processed on 2/23/24 and the refund takes 3-5 business days to appear back in the guest's account. The guest should receive the $20 refund no later than 3/1/24. As of now this case is closed and no further action is to be taken. 

  Customer Answer

  Date: 02/28/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  ****** *********