Complaints

This profile includes complaints for Valvoline Instant Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valvoline Instant Oil Change

  100 Valvoline Way Lexington, KY 40509-2714

  
• 

  Valvoline Instant Oil Change

  3721 Charlestown Road New Albany, IN 47150

  
• 

  Valvoline Instant Oil Change

  2514 Allison Ln Jeffersonville, IN 47130-5948

  
• 

  Valvoline Instant Oil Change

  6110 Shepherdsville Rd Louisville, KY 40228-1024

  
• 

  Valvoline Instant Oil Change

  3608 Bardstown Rd Louisville, KY 40218

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a light bulb replaced which valvoline had a really hard time finishing (took nearly 2 hours and 4 employees). The very next day it went out again.
  
  When I went to a mechanic's shop to get it replaced, they said it had been installed incorrectly, had come loose, and melted the part around it. I had them make the repair and asked then to save the part. I brought the part into valvoline and informed then what happened. They said they would reach out to me, but did not. I reached out a week later, and they said it had been decided not to repay me. They said it had been too long (a little over a month), and that I should have confirmed with them before having it repaired. I told them that was irrelevant because I brought the part in, but they refused to consider it. They also informed me that they had looked at video footage, but when pressed, admitted they didn't look at the footage from the correct visit. Seeking them to pay foe the repair I had done on the damage they caused.

  Business Response

  Date: 11/14/2023

  The customer has an existing closed claim with us. The claim was denied based on 2 reasons:

  1.) The length of time between the service and reporting of the issue (about a month). 

  2.) The vehicle was repaired before contacting us (the invoice states we're required to be contacted before the authorization of repairs). 

  This claim remains closed, however we have requested a review by the district manager. Should any change occur the guest will be contacted. 

   

  Customer Answer

  Date: 11/14/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I physically brought and presented the damaged part to Valvoline. Due to this, whether or not the repair has been paid for should have no affect on whether or not Valvoline believes they are at fault.
  
  
  
  Sincerely,
  
  
  
  *** *******

  Business Response

  Date: 11/15/2023

  We are in receipt of this guests claim, and apologize for the frustration felt during the process. This claim has been denied for two different reasons, the length of time between service and the complaint - resulting in a month. The second reason being that the guest had the vehicle repaired before bringing it to Valvoline first. Page two of our invoices state "If repairs are required, you must contact Valvoline Instant Oil Change prior to any repairs taking place. We will not be responsible for repairs not authorized by our company." 
  
  The claim remains closed, denied, and no further action will be taken. 

  Customer Answer

  Date: 11/16/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: you have everything you need to verify that this was your fault and these repairs are justified. You do not care though, you are simply falling back on information that exists if I:

  1. Open the email you sent me after service.

  2. Click on the invoice button. 

  3. Go to the last page of the invoice.

  4. Look at the bottom of that page in very fine print.

  This fine print is simply a notice of your company's refund approval process, not legal fault. You are still at fault for breaking my car.

  
  
  Sincerely,
  
  
  
  *** *******

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 31, 2023, my wife had the oil changed on her 2022 Honda CRV. The car has less than 15,000 miles on it.
  3-1/2 days later, on 11/4/23 the engine starts squealing intermittently. I was close to the Honda dealership where we purchased it at, so I took it there.
  The Honda tech and service manager call me out to the shop, to show me the cam shafts in the upper engine.
  Metal glitter and shavings throughout the oil. They tell me the engine is ruined due to something restricting the oil flow, most likely due to debris/foreign object from the recent oil change. They suspect its plastic from the filter packaging, or some other debris from the oil change.
  I called that day, and filed a claim. On 11/7, a Valvoline rep examined the car, but denied my claim since he couldn't see the debris that was clogging the oil line.
  Seriously? No common sense!
  George offers to take the filter and have it examined/tested.
  I don't trust these guys now, and not sure I want them touching the car again.
  Honda says my engine is destroyed. $12,416. for a new engine! Plus my rental car!
  It's not a warranty item, and Valvoline claims they have no responsibility.
  ******* the Area Manager, says he's never heard of this issue happing before.
  Yet, when I go on-line, I see people have complained about this before.
  He also claimed their filters don't have plastic packaging, and then later admitted they did.
  This is shady business!
  I am not looking to profit off this, and just want my car fixed.

  Business Response

  Date: 11/09/2023

  Thank you for taking the time to reach out to us about your recent service experience. We apologize for the frustration this may have caused, our records indicate the management team reviewed the services you received during your visit. The claim has been notated that this will be handled with franchise insurance. Any further questions please contact our Customer Care Team at ************. We would be more than happy to discuss this further. 

  Customer Answer

  Date: 11/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  no one has communicated directly with me. 
  I have no idea what the status of my repair, and I tried 3 separate times to contact Valvoline, and have received zero response. 
  
  
  
  Sincerely,
  
  
  
  *** ***

  Business Response

  Date: 11/11/2023

  We are in receipt of this claim, and apologize to the guest for the frustration felt throughout this process. Our investigations are handled by Upper Management, and they hold the final say in the claims process. Management offered the guest an opportunity to test the filter for defect, but the offer was declined. The claim is closed and denied. If the guest has any additional details or questions, we invite them to reach out to the Customer Care team by calling *************

  Customer Answer

  Date: 11/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The oil filter examination will yield nothing.  In fact, it will only help their denial, since the clog is in the oil lines, and not the filter.  This was clearly reported in Honda's written assessment that the clog is in the head gasket oil restrictor - NOT the filter!  Read the repair quote guys!

  Their denial leaves me no choice but to pursue my other options.

  Such a poor and unethical way to conduct business.
  
  
  
  Sincerely,
  
  
  
  *** ***

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13th i went to Valvoline Instant oil Change on Rodi road in Penn Hills with my 2015 BMW X1. after they completed my oil change i drove home and parked my vehicle for the night. My neighbor called me and said that my driveway was completly covered in oil underneath my car. I went outside and saw that it was, then started my car and checked my oil gauge which read empty. i called valvoline as well as my mechanic. valvoline said that they would send someone out to look at it which never happened. the nextr day i filled my car with oil and drove to my mechanic who took a pic and video of the problem which was the oil filter not being placed properly. i went to valvoline and they fixed that issue but about a week later i started to hear a noise which happened to be my serpitine belt making a sound. took it back to my mechanic who said that all the oil that went out of the filter ran down to my belt causing the belt to make that sound. he informed me that the belt and tensioner will need to be replaced. valvoline has not responded.

  Business Response

  Date: 11/18/2023

  Thank you for taking the time to reach out to us, we are sorry to learn that this occurred. At this time, the guest's claim is still pending and under investigation - and awaiting their action at this time. We will not disclose the information of the pending claim here, but if the guest would like to check or provide an update on the statues of their claim, please reach out to the Customer Care team by calling ************. We want to advise this guest no action can be taken via the BBB. Our Customer Care team will be happy to assist.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the location in Houston Texas to get an oil change the service i received is beyond unexpectable apparently the oil they put in my vehicle is possible not the correct grade i got my oil changed in August 30, 2023 and i my vehicle has not been running as sufficient since by the grace of God my father checked my oil and i need 2 quarts of oil i called the manager by the name ***** at ************ to inform him of the second issue i was having because the first was the filter that was not changed not the oil filter but the air filter now my oil depleting this fast he said you got a Mercedes that's why and they oil burning fast i said that fast and i haven't been many places since then to burn down to were my car was lacking oil i said they did something under my car he was just rude and disrespectful and he hung in my face very unprofessional now that could have caused major issues had God not intervene and gave my dad warning to check the oil i truly do not understand how they are trying to play as though they do no wrong but yet having so many complaints the service they are doing is not acceptable and i didn't appreciate the way he spoke to me i just want to get my oil changed at another location properly free of charge and my air and oil filter changed since that's the service i applied for and didn't received this is ridiculous
  i would also prefer how management then ***** to contact me if need be i will contact cfpb and fcc

  Business Response

  Date: 11/10/2023

  This customer has a closed claim with Valvoline. A review of the video of the service shows the guest was standing beside the technician and he shows her the air filter. The video shows that our process was followed correctly. We have notes that the store manager called the guest on 9/22, she answered, but said she would give us a call back. There are no notes indicating that she called back. 
  Based on this, the claim remains closed. 

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Valvoline in Franklin TN in Dec of 2021' to get a very standard oil change, when I went to get another oil change in March of 2022' at a different Valvoline, they could not get my oil pan plug out. The reason they could not get it out was because they had stripped my threads in the oil pan and then the oil plug could NOT tighten properly. I was told that I needed a new oil pan, Valvoline REFUSED to replace my oil, pan, so instead they re-threaded my threads in the pan, however, that was not a permanent fix. I have had oil leaking since they rethreaded this. I have had 4 oil changes since and every place has told me I need a new oil pan. Valvoline will not take responsibility for the fact that they ruined my entire oil pan. They won't replace my oil pan, it is a $3,500 dollar fix and they REFUSE to call me back the Area Manager won't. I've tried to get them to help me and they won't even accept the claim to fix this. I am leaking oil everywhere.

  Business Response

  Date: 11/07/2023

  We are in receipt of this guests claim and apologize for the continued frustration the guest has felt during this process. Our Upper Management team for the location has the final say in these instances. The guest has already been denied, and when he was notified of the denial he became irate, using inappropriate language, when asked to keep it professional he continued. All of this is on a recorded line. This claim was denied due to the fact we rethreaded and repaired the oil pan for the guest. The claim is closed, denied, and no further action will be taken. 

  Customer Answer

  Date: 11/07/2023

  
  
  Complaint: ********
   
  
  I am rejecting this response because:

   

  you did Not fix the actual issue  you temporarily, TEMPORARILY put a bandaid on this major issue  every single person that has looked at this has said this not a full fix or repair  it’s a temporary repair 

   

  You’re choosing not to fix this issue. Refusing is the exact word  

   

  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 11/08/2023

  We are in receipt of this guests claim and apologize for the continued frustration the guest has felt during this process. Our records indicate the management team reviewed the services you received during your visit and denied your claim. The denial is due to the fact that we have already rethreaded the oil pan. We stand behind the decision to deny the claim. This claim has been closed, remains denied, and no further action will be taken.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No call backs or emails with resolution. I've called, I've emailed and I've gone in person. I atleast want a refund on services that day and I feel that is the VERY least they could do for damaging my vehicle. Here is the initial email sent. Good afternoon,
  
  I have a few concerns about my service two weeks ago. 1. Your tech suggested a transmission flush when the liquid was pink (I did not know at the time that that's a GOOD THING. 2. He did the flush even though the computer said it was not suggested given the mileage. He then said he could do anyway because it was close enough and I really should get it done. 3. You guys used a fluid that is not suggested for my Nissan Versa and I'm learning that this is general knowledge in auto repair and service industry. Something to do with CVT transmission. I'm now at repair shop so that they can take a look at the recent issue I'm having $160.00 and they are now going to have to flush again with correct fluid ( not sure how much that is going to cost yet). I would like not only a refund of my service that day since it wasn't even needed or suggested by your computer program only by a tech who seems to lack knowledge on what color is good when looking at fluids but also why you would not want to do a flush given the mileage also. And I would like to be reimbursed for me now having to go to get the vehicle looked at and diagnose severity of damage ($160.00) using a fluid that is common knowledge in your line of work, used in my car. There are so many failings in this one standard oil change. I say that because that is all I came in there for that day.

  Business Response

  Date: 10/30/2023

  We are in receipt of this guest's claim, and apologize for the frustration felt by the guest during the investigation process. Upper Management has the final say in all investigations. The DVR was viewed and the correct fluid was used for the transmission service, therefore the claim was denied. We stand behind the decision to deny the claim as the issues you're experiencing are not related to services received at our facility. If you have additional information that you feel may change this outcome, please contact our Customer Care team directly via phone at ************* 

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Subaru forester to get an oil change on 10/24/23 at the Valvoline on Colman st in New London Ct when completed drove out and about a block away the car started to run funny.I immediately took it back and Valvoline looked at it. They admitted they over filled it with oil and drained all my transmission fluid out by mistake. They then attempted to fix it.I drove out and after an hour the check engine light came on.I took the car to my dealership *** ******* ****** in Milford Ct. They diagnosed that the transmission is ruined and will cost $9000 to fix . I notifiedValvoline and they sent the manager ***** to Subaru to look at it.He called and told me Valvoline would only pay $2000 to fix it with used parts and I had to use a mechanic of their choice.I told them no and that I would be contacting a lawyer. The lawyer said it is within my rights to go wherever I chose to fix the car and Valvoline has to pay for it. The transmission in the car is only a year old . It was replaced by the dealer in Oct of 22. I also filed a complaint with the attorney general s office of consumer affairs in Ct. I do not have the money to pay for a new transmission I really need help in this matter.

  Business Response

  Date: 11/01/2023

  Our records indicate the guest has a claim with us regarding their transmission. Management has advised they will replace the transmission in her vehicle with a transmission that has fewer miles than the original one in the vehicle, via a repair shop. The guest stated that they wanted new parts used in the vehicle and for the repair to be completed at the dealership. Management advised if the guest preferred to have new parts used and to use the dealership, they would need to pay the difference between that cost and the cost of the repairs Valvoline authorized. The guest declined either option. Management holds the final decision in the claims process and has closed this claim. No further action will be taken beyond the previously outlined offers. If the guest has any questions regarding their claim, our Customer Care team can be reached at ************

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I'm making a compliant on Valvoline. I took my 2019 kia Santora to this business' on july 24th, 2023. I went in for a oil change and came out with a cracked oil pan. After noticing my oil leaking out in my drive way , I went back up to Valvoline on august 3rd 2023. Upon entering this business and informing them that all my oil has leaked out my car, they asked me to pull in and pop my hood. I did so, so once the service member popped my hood and went under the car he said hold on, he went and told his manager ***** what i had explained to him an bout all my oil leaking out from july 24th,2023. So the service guy comes out and state that my oil pan has a small hair line crack in it and that kia has a recall on oil pans for the year of my car and that they have a lawsuit about it and refilled my oil. So okay they refill the oil, so ok I'm still noticing my car leaking oil massively. Now I'm adding oil to this car like 4/5 times a month this has been going on from august 3rd and still going on. Okay so on October 18th 2023 i took my car back up there explained the problem again about all my oil leaking out. So ***** the manager tells me to pull my car in okay. So while telling him about this problem that he is already aware of he pulls out this article about kia having a law suite on drain plugs, so I'm asking him what the hell does that have to do with them cracking my oil pan?? And i asked for corporate number he gave me the number which i thought i was filing a claim about Valvoline cracking my oil pan. When all actually it was just a recorded line back to him. So okay he was under my car for about 45 mins, when he came from under my car he stated that he was on the phone with his manager and his manager stated that if i could take my car to a dealership and get it checked out to see if the drain plug caused the leak or them. Okay the appointment was today ***** the manager was at the dealership when they checked out my vehicle. The service guy stated to him that the drain plug isn't the cause for the crack, that Valvoline caused the cracked and that under my vehicle is unsafe to drive. Valvoline refuses to pay for the repairs.

  Business Response

  Date: 10/24/2023

  A search of our customer record system does not show an active complaint by this customer. We request that the customer contact our Customer Service at ************ to start a claim investigation. 

  Customer Answer

  Date: 10/29/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I filed a complaint with corporate, I talk to someone there last week and she sent the claim over to the personal who was inquiring about it. I have the claim number just don’t have it on hand. My name was spelled wrong under the claim, it was probably spelled ******* 
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 10/31/2023

  Thank you for taking the time to reach out to us about your recent service experience. We apologize for the frustration this may have caused, our records indicate the management team reviewed the services you received during your visit and denied your claim. This denial is due to the fact that the drain plug itself was not stripped, therefore we would not be to blame for the cracked oil pan. Currently there is a lawsuit regarding this oil pan, the guest needs to reach out to their manufacturer to get this straightened out. We stand behind the decision to deny the claim as the issues you are experiencing are not related to services received at our facility. If you have additional information that you feel may change this outcome, please contact our Customer Care team directly via phone at ************! This claim remains closed, denied and no further action will be taken. 

  Customer Answer

  Date: 11/01/2023

  
  
  Complaint: ********
  
  I’m failing a small claim against you guys. Thanks see you in court
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arrived at the store at 4:40pm.The person in charge made the decision that even though there was a line, they would still take us as the last customer because they were closing at 5:00pm. We waited in line and finally got up to the garage. We got checked in and the inspection and oil change started. All of a sudden panic ensued among the employees a bit (which is where the negligence began.) Finally, my oil filter arrives and they get under the car and put on the filter and use an impact drill to replace my bolt in my oil pan. (I could hear it and know what this sounds like.) They put oil in my car and send me on my way at 5:56pm. On Sunday night I noticed the car leaking oil and immediately on Monday I took my car back in. The first thing that I was told about the leak was that they forgot to put the washer back on. The top customer service guy told me that they could tell something was wrong because the shield was covered with oil. The customer service guy came up to me with a picture and showed me a crack in my oil pan and said to me that they couldn't tell if they had done it or not. I know that this happened because they were in a rush. Not only did they crack my STEEL oil pan by cross threading it and using an impact drill, but they admittedly forgot to put the washer back onto my nut. My mechanic said that he will be happy to speak with anyone whom, would like to speak with him about this situation. He also explained to me that there is no way that going over bumps would crack a steel oil pan in that young of a car, especially where that crack is located. Had the crack been there prior to this oil change then there would have been oil all over the shield like the employee told me there was on Monday and they would have never done the oil change to begin with. I called corporate and gave them ample time to call me In a few days as they told me the district supervisor would call me.

  Business Response

  Date: 10/19/2023

  We are in receipt of this guests complaint, and apologize for the frustration felt by the guest throughout this process. Our Upper Management team has the final say in all investigations, this claim has already been denied in August. The camera had been watched by both the Area Manager and the Store Manager, nothing we did would have caused this issue, all procedures were carried out correctly. Furthermore, this guest has cussed out both managers as well. The investigation is closed, denied, and no further action will be taken. 

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our vehicle was taken into Valvoline for our periodice oil change. The Valvoline rep stated our battery needed to be changed out, therefore we had the battery replaced. Immediately upon leaving the Valvonie shop the car started jolting and the lights on the dash flickering (which they had never done prior), therefore we took it back to the Valvoline shop and told them what happened. They took a second look at things and said everything looked fine and that the battery was "re-calibrating". The vehicle continued to act oddly with jolting and lights flickering.
  
  The next afternnoon the car burnt to the ground... This happened on September 18th and filed a claim with Valvoline the same day, they have yet to contact us and we have reached out to them multiple times.

  Business Response

  Date: 10/19/2023

  We are in receipt of this guest claim and apologize for the frustration felt throughout the claims process. Currently this guests claim is still pending and under investigation, which means we will not disclose the information of the pending claim here. If the guest would like to check the status of the claim please reach out to our Customer Care team by calling ************* We want to advise this guest no action can be taken via the BBB. Our Customer Care team will be happy to assist.