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Business Profile

Oil Changes

Valvoline Instant Oil Change
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Valvoline Instant Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

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Valvoline Instant Oil Change has 1355 locations, listed below.

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    Customer Complaints Summary

    • 1,149 total complaints in the last 3 years.
    • 590 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was damaged during oil change. I normally go to a different company to get my oil changed. However this time due to me being pressed for time I went to Valvoline. Ever since my oil was changed I have had an oil leak. In checking my oil I noticed that it extremely low. I went to get it changed where I normally go and they refused saying that oil would not stay in my engine due to the damage cause by the previous people to change my oil. I have receipts for the oil change previous to the one from Valvoline there is not notation of any leaks or damage. Seeing as how this started immediately after Valvoline serviced my vehicle I have cause to believe Valvoline caused the damage.

      Business Response

      Date: 07/26/2022

      We are in receipt of this guests complaint our records indicate that this guest has a current pending investigation being conducted by our management team. They most recently advised during a phone conversation that they do need to physically inspect the vehicle. Once the vehicle has been investigated the management team will then determine the next steps. No action can be taken at this time, as the claims process is handled by the management team at the store. If you should have continued questions or concerns please call Customer Care directly regarding your pending claim. 

    Valvoline Instant Oil Change is BBB Accredited.

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