Complaints

This profile includes complaints for Nursing CE Central's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nursing CE Central

  PO Box 54229 Lexington, KY 40555

  
• 

  Nursing CE Central

  401 W Main St STE 312 Lexington, KY 40507-1646

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the service on 5/16/2022. I was not aware that I signed up for a renewal. I received an email on 5/9/2023 notifying me that my subscription would be renewed. I emailed them 5/9/2023 requesting that my subscription be canceled, I did not receive a response. No option found on website to cancel subscription myself. No option to remove credit card information on website. I sent another email requesting to cancel subscription. No response. I was charged $34.99 for a subscription that I did not authorize. I called the business multiple times and each time I was directed to a voice mail requesting that I leave my email. I left my email. No response. I have left messages to the Facebook and Instagram page. No response. Please cancel my subscription and refund me for the renewal that I did not authorize. Please remove my credit card information.

  

  Business Response

  Date: 05/18/2023

  ****** **** was charged an auto-renewal subscription on 5/16/23 and was given a full refund on 5/17/23.

  ****** did sign up for auto-renewal when she made her original purchase with us on 5/16/22.
  

  We always cancel auto-renewal subscriptions and refund them upon the request of our customers.

  The only reason we did not cancel hers in time is because we have been behind in responding to our support messages due to a sudden increase in support volume, training new hires, and the use of a new support message platform.

  We are adding the capability on our website for customers to cancel their own auto-renewal subscription.
  

   

  Customer Answer

  Date: 05/20/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

  
  

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