We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

DrDavidJeffares.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase * ***************** on 1/2/2024. It shipped on 1/6/2024 ****. As of 1/15/2024 it hasn’t been received. I waa told to expect it on Wed., 1/10/2024. I have contacted this Business without a response back. The whole deal has been shady from the get-go and I have to question the legitimacy of both the transaction and the Business of product sales by this Entity.

    Customer Answer

    Date: 01/16/2024

    Perhaps

    ***** ********* ******

    OR

    *****************

    Business Response

    Date: 03/04/2024

    In regards to a complaint filed with the BBB by ****** ********, the following is the timeline of events.

    ****** ordered a poem from my website on 1/1/24.  My secretary emailed ****** on 1/3/24 and let her know that she would be mailing the poem on 1/6/24. When she placed the order, she indicated that she wanted it mailed to a different party. On 1/6/24, the poem was mailed to that party. It was mailed via **** with an expected delivery date of 1/10/24. My secretary emailed her on 1/6/24, letting her know the poem was mailed and also called and spoke to her letting her know the expected delivery date was 1/10/24.

    ****** emailed me on 2/18/24 stating that the poem was not received and that I had not responded to the BBB inquiry. This is the first time I was alerted that the poem was not received by the party she had me mail it to. This was also the first time I heard that she filed a claim with the BBB. I suspect the BBB emails were going into my spam folder and were unnoticed. My secretary emailed her on 2/19/24 and let her know that we were unaware that the poem had not been received by the party to whom it was mailed. My secretary also let her know that we were unaware of the BBB inquiry and that we would follow up with them. She also let her know that I would refund the $15. On 2/20/24, my secretary issued a refund of $15 for ******. She also emailed ****** to let her know the refund had been issued. ****** emailed back and said she received confirmation of the refund.

    I do regret that the poem was not delivered to its destination because it is a beautiful heartfelt poem relating to the passing of a beloved mother. It must have gotten lost in the mail which is beyond my control. I rectified the situation by refunding the $15. I assure you that we are a reputable, legitimate business.

    Sincerely,

    *** ***** ********* ******

DrDavidJeffares.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.