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Business Profile

Pizza

Little Caesar’s Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered pizza online on September 7th. Meal was delivered. When we went to eat it, it was the wrong order. I called Little Caesars they said they could not do anything about it since I ordered on line. Called online help they issued a full refund that I would receive within 12 days!!!! 12!!!! NEVER received it called again. No assistance. Called corporate received no out come. Waited one week and I still received no out come. Called Corporate 1 week later an I still have not received and outcome! After four phone calls I have received nothing from little Caesars. Please help.

  • Initial Complaint

    Date:09/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered through the little Caesar’s delivery app on 9/1/23 and my order was incorrect and missing items. I called customer support at 1-800-722-3727 immediately upon realizing my order was wrong and missing items. I was told by ****** from Door Dash who implements delivery for Little Caesar’s in their app that I would receive a full refund in 10 business days and given a reference number of *********. It has surpassed that and I called again today to speak with a supervisor who stated that my refund was done on the Door Dash end but Little Caesar’s has not yet processed it. I have reached out repeatedly on the app regarding this and my refund and I still don’t have my money. It would not be so bad if this were the first bad experience I have had with them not getting me items I paid money for but it’s not. This is just the first time I’ve taken action. I want my money refunded today by midnight as they have had ample time to get it processed as this is repeated fraudulent business and theft.

    Business Response

    Date: 09/28/2023

    Dear ***** *******

    My name is ****** ****** *e are a local franchise
    based here in Lexington, KY. The letter we received from the BBB is the first-time
    hearing about the issues you had with your Door dash order, unfortunately the
    ball was dropped on Little Caesars Corporate side in communicating any of your
    concerns with us. We do thank you for taking the time to communicate to us
    directly. We have every desire to address your needs and supply the best
    solution available to resolve your issue as soon as possible. 

    I have tried contacting you with the number supplied
    to let you know what was found after looking into your order in further detail.
    The complete refund was completed on 9/19/23 according to our records in which
    I supplied a copy showing the full refund amount. In addition, we will further
    evaluate how we can prevent this problem from occurring again in the
    future. 

    Please accept our sincerest apology for any
    trouble or inconvenience we have caused you. Again, we highly appreciate your
    feedback as it will help us to become better at what we do. As with any
    business like ours, the greatest advertising we can have been word of mouth
    from a satisfied customer. It is our goal to keep you as a satisfied customer
    and will hope to serve you again in the future. If there are any questions or
    concerns that were not addressed, please call me anytime on my cell phone
    number listed below. 

    Thank you,

    Name
    ****** ******* **** *** *** ****** *******
    ************* *******************

Little Caesar’s Pizza is NOT a BBB Accredited Business.

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