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Business Profile

Radio Stations

L M Communications Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radio Stations.

Complaints

This profile includes complaints for L M Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

L M Communications Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • L M Communications Inc.

      1300 Greendale Road Lexington, KY 40511

    • L M Communications Inc.

      PO Box 11788 Lexington, KY 40578

    • L M Communications Inc.

      401 West Main Street Suite 301 Lexington, KY 40507

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of agreement was December 2022. All communication was done via email and advertising was agreed to via email. The company NEVER told us that they had a "no cancellation" policy. Recently, when we decided to move our advertising to another company for the purpose of our financial budget changes and the desire to reach out to a different demographic, they told us we couldn't. I asked if there was any SIGNED documentation to us knowing that we could not cancel (because we would not have agreed to the agreement if we knew that) they could not provide any. All email communications telling them that without a signed contract that states we can not cancel, we can in fact cancel. The company kept telling me that they could make changes to the add but kept to a firm decision to not cancel their program. They were not willing to discuss any compromise to resolve the issue. In my last email, I stated that we were in fact cancelling and gave them a 2 week notice. I stated that they were no longer authorized to take payments from our account and if they did, we would contest it as fraudulent.
      They went ahead and took another payment out on July 29th. We are in communication with the bank to stop all charges moving forward but this is a horrible way to treat customers.

      Business Response

      Date: 08/15/2023

      Greetings,

      Follow
      up on the Better Business Bureau complaint registered by ***** ****** at West
      Ashley Wellness and submitted on 8/7/2023,  Complaint
      ID *********  

      When we received the request
      from ***** to cancel, we tried to get an appointment with ***** many times to
      discuss.  ***** refused to meet with us.  We explained that the
      Upfront Sale was firm and noncancelable, and it clearly states that on the
      contract which is attached.  We also have attached written confirmation that *** ****** wants to move forward with the Upfront Sale.  In that written confirmation the the Firm and Noncancelable contract is attached.  We also have written confirmation
      from *** ****** that he understands that the agreement is a 48-week commitment with 4
      bonus weeks.   That too is attached.   

      Please let me know next steps.

      ****

      **** *******
      General Manager
      LM Communications /LM
      Digital
      WCOO FM/WYBB FM
      Charleston, SC
      ****  ************

       

    L M Communications Inc. is NOT a BBB Accredited Business.

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