We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

AIC Roofing & Construction, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for AIC Roofing & Construction, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AIC Roofing & Construction, Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/26 AIC sent a quote for work on my roof including a leak fix and siding repair for a chimney that comes out from the roof. I agreed to the work via documented email on 5/30. On 6/16, I sent texts inquiring when they would start. On 6/25, they texted asking if they could start the next day. I agreed.

      They did arrive the next day on June 26 but left without doing any work, their workers said they wanted harnesses. I was specifically told by the AIC representative on-site they would be back within the next week or week and a half to complete the job and honor the quoted price. That was a month ago. When we began to inquire why they hadn't returned or reached out about coming back, they said (today) they need to charge me an additional $1750. Almost double the agreed upon quote.

      It is my understanding after very easy research, an agreed on quote is a binding contract. Not to mention they have now wasted 2 months of my time.

      Business Response

      Date: 08/04/2023

      Thank you for bringing this issue to our attention. We apologize for the delay in completing your work and for the poor communication regarding the issues we ran into accessing the work area.  Getting your job completed as soon as possible is a high priority for us, and we will get this matter resolved.  
      Your job was placed in the production queue after receiving your approval on 5/30, and due to the busy season, our backlog was about 3-4 weeks.  The work was scheduled for 6/25 and we came prepared to perform the work.  However, after getting set up the workmen found that they would not be able to build an access platform as originally planned.  In order to complete the job a lift will have to be rented, and we should have done a better job in reporting this back to you.  Ultimately, this situation was made worse by our failing to provide timely communication regarding the need for a lift.  We acknowledge this was our mistake and will complete the work, as quoted in an effort to make this right.  We apologize for the delay, as well as the frustration that our communication issue caused. 

      Customer Answer

      Date: 08/04/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

      ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    AIC Roofing & Construction, Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.