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Business Profile

SAT Prep Courses

Examkrackers Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an education package through Examkrackers that I never opened it and I want to return and no one will return my phone calls or return my emails. I have been dealing with no response from this company for 6 weeks now and I need help. Please!!

    Business Response

    Date: 01/28/2025

    Hello Mrs. *******

     

    Thanks for the opportunity to present our side of this issue.

     

    Mr. ****** *******, who filed the complaint, emailed us about ***** *, our software, in July 2024. The first time he asked about the product and we emailed back what ***** * includes. The second time he asked about the terms of use if he could pause ***** * once he took his exam and had time to use it later. Although this is not our policy, we told him he could but just needed to let us know in advance the date he wanted ***** * to be paused.

     

    He purchased ***** * on November 20th. He logged into the chat on November 27th and the artificial intelligence suggested to him email his refund request to ***********************. It didn’t tell him we would give him a refund. A refund would be against our policy as according to our clearly stated our Term of Use. We offer a free trial of our product so students know what they are getting before they make the purchase.

     

    According to our records we never received an email from *** ****** requesting an email, so, we believe *** ******’s statement is inaccurate. If he had, we would certainly have responded; however, our response would have been No as this is our policy. We are a small company and we pride ourselves on our customer service. *** ****** didn’t give us a chance.

     

    A Terms of Use page is included. The Terms of Use is located on the footer of the front page of our website, and as a document which must be approved by the purchaser upon check out. *** ****** checked the box and agreed to these terms when he purchased our materials.

     

    Thanks,

    ****** *****

    Business Response

    Date: 01/28/2025

    Hello Mrs. *******

     

    Thanks for the opportunity to present our side of this issue.

     

    Mr. ****** *******, who filed the complaint, emailed us about ***** *, our software, in July 2024. The first time he asked about the product and we emailed back what ***** * includes. The second time he asked about the terms of use if he could pause ***** * once he took his exam and had time to use it later. Although this is not our policy, we told him he could but just needed to let us know in advance the date he wanted ***** * to be paused.

     

    He purchased ***** * on November 20th. He logged into the chat on November 27th and the artificial intelligence suggested to him email his refund request to ***********************. It didn’t tell him we would give him a refund. A refund would be against our policy as according to our clearly stated our Term of Use. We offer a free trial of our product so students know what they are getting before they make the purchase.

     

    According to our records we never received an email from *** ****** requesting an email, so, we believe *** ******’s statement is inaccurate. If he had, we would certainly have responded; however, our response would have been No as this is our policy. We are a small company and we pride ourselves on our customer service. *** ****** didn’t give us a chance.

     

    A Terms of Use page is included. The Terms of Use is located on the footer of the front page of our website, and as a document which must be approved by the purchaser upon check out. *** ****** checked the box and agreed to these terms when he purchased our materials.

     

    Thanks,

    ****** *****

Examkrackers Inc. is NOT a BBB Accredited Business.

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