Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a two-way radio from Federated Communications, which didn’t work in my area. I never received my entire order (shoulder mic was NEVER sent). They admit it wasn’t programmed correctly. I returned the radio in early July, as of today (9/8/24) NO REFUND! They REFUSE to refund my money.

  Business Response

  Date: 10/07/2024

  We attempted to work with this customer to resolve a manufacturer programming error. However once the error was corrected, the customer decided to cancel the order and he requested a refund.
  We issued that refund on 9/8/2024 * ********* to the card ending in **** for the amount of $506.84 in which he used to purchase the original product. Therefore we have exhausted all means to satisfy this customer. I have attached proof of said refund.

  If there are any further questions, please feel free to let me know.
  **** ** ****** *********** ************

  Customer Answer

  Date: 10/07/2024

   
  
  Complaint: ********
  
  
  
  I would like to report it took 6 months of requesting a refund, they did NOT refund my purchase until I filed this complaint with BBB.

  
  
  Sincerely,
  
  
  
  ***** ******

  Customer Answer

  Date: 10/08/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:08/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a radio over the internet from Federated on July 15, 2024 for $331.94 and it still has not been delivered as of today. I have tried to contact them by phone on several occasions and only can reach their “customer service”. I keep being told that the owners are not there, or the radio will be mailed “next week”. Around Aug. 8, 2024, I told customer service that if my radio was not mailed to me that I wanted a full refund of my money. Of course they never refunded me my payment. The owners of this company continually ignore me and have not been willing to refund me what I paid them on July 15, 2024. I would like to have the radio (since it’s needed for my business) or refund me the full amount.

  Business Response

  Date: 09/09/2024

  The product purchased was on Back Order. We now have a shipment coming and they will be in on Tuesday 9/10/2024. We will be programming the radio to meet the customer's needs and send the radio out to the customer later this week. I have spoken to the customer on 9/3/24 @6:08pm and explained what the situation is and he is now aware and ready to accept the purchase.

  This issue has been resolved. Thank You.

  Customer Answer

  Date: 09/12/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I did speak with the owner last week and he assured me that I will be receiving the radio soon, but until I actually receive the radio this matter should remain open. 
  
  
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 09/16/2024

  The office Manager has informed me this product was in fact mailed via USPS Ground. The estimated Delivery date is 9/19/2024. The Tracking Number is ****************************

  It was mailed to ************ ** *****
  I have included the receipt for proof of mailing. Not sure what else to do at this point.

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sells and provides radio dispatch services for security companies. We placed an order on March 30 of 2023 for one single radio with the understanding from the owners that we would be able to add additional radios to our network which they created a private channel for us. Allowing us to communicate with each other via radio nation wide. Upon submitting order they took a credit card payment of $584. It took over a month for my order to be delivered, after calling multiple times, and being told the issue was a shortage in SIM Cards to program radio. Once we received the first radio we like the service with the dispatch and ordered 2 more radios in order to be able to communicate with other staff members within our company. To date we have called company over 20 times to check the status of our order. As if 7-24-23 we have not received our order and filled disputes with credit card company which funds have been returned to us. The original radio, still in perfect condition was returned today with tracking information along with an email, requesting the monthly service be terminated immediately. This company has lied to us on multiple occasions has failed to return any phone calls with the exception of one during the initial order. Multiple emails and text messages to the owner. we have records of all this. We are requesting the Better Business Bureau step in to resolve this with a refund of the equipment in the amount of $584.00. For the cost of the equipment. This equipment is electronically locked by Federated communications and cannot be used with any other dispatch company. Once resolved we will withdraw our online complaint.

  Business Response

  Date: 08/14/2023

  This is the response from Federated Communications regarding the complaint filed by *** ***** ******* *** ****** purchased a portable radio and should mic from us on March 30, 2023. (see attachment 1) After a delay from our distributor, at no fault of our own, *** ****** received his radio and mic and began using same. He communicated with our dispatch center during the course of his duties as a Tennessee State Constable and as a security company. Two of *** ******** co-workers placed orders for radios and mics on May 20, 2023 and June 5, 2023. Due to a supply chain issue, we were not able to immediately send the merchandise out and advised there would be an undetermined wait on the backorder of radios. After waiting some time, *** ******** co-workers requested to cancel their orders and for a refund. While the refunds were being processed, both gentlemen disputed the charges with their financial institutions, therefore, we were unable to issue refunds at that time due to the disputes. We did not challenge the disputes and both gentlemen received full refunds from their purchases. Upset about this situation, *** ****** sent the radio and mic he had purchased months earlier back to our office demanding a refund. (see attachment 2) Our general policy is we do not issue refunds on products after 30-days. *** ****** was in possession of his products in excess of 30-days. However, we have elected to issue *** ****** a refund after this complaint is resolved. Our goal is for customer satisfaction and if *** ****** was unsatisfied with our product or service, we will grant his request for a refund. We acknowledge we were unable to get *** ******** co-workers their radios in a timely manner, which is why *** ****** became unhappy with our company. This was at no fault of our own, however, our customer's satisfaction lies solely on our shoulders. We have now solved our supply issue and have radios in stock for our customers moving forward. 

  Customer Answer

  Date: 08/17/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ******

  in Business response it states they have issued a refund. No refund has been processed with our credit card company. They have also billed my Credit Card for another month of service that I have communicated to them via a letter and email that I do not want their service and to cancel my service. There is a link to manage your account on their website however it does. Not work. and I am unable to do anything other than view orders.  

  Business Response

  Date: 09/01/2023

  Good Afternoon ******

   

  I have received your letter dated 8/17/2023.
  It appears *** ****** rejected our response to his complaint. We have since then refunded his money in full and he has returned the product originally purchased. Furthermore we cancelled his subscription and refunded his money for that as well.

  As  far as I can tell, we have complied with his requests and there is nothing further we can do to assist him.

   

  If there is anything further you need from me, please do not hesitate to give me a call or email me. I am the co-owner and CEO of the company. My contact info is listed below.

   

  Thank You and have a great weekend.
  

   

  ****** ***** ** ****** * ***** *****

  **** *********** **
  ***** * ***
  ********** *** *****
  ***** ******** ******

  Customer Answer

  Date: 09/04/2023

  
  
  Better Business Bureau:

  I replied to the comment stating that we had reached a favorable out come and wished to drop this complaint  business has refunded my money and we have agreed that this issued was based on poor communication due to an employee  I was made aware that that ‘employee who was handling customer complaints has been terminated and ownership has taken that position back over   Ownership reached out to me via email and expressed their apologies and explained that refunds have been issued. I am happy with the final outcome  

  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******
  
  

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.