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Business Profile

Testing Center

Personality Lab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Testing Center.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The advertising price of the test was1.98 for a 7 day trial. They charged me 2.01 and didn't include the full report as advertised. I cancelled because when I attempted to download the report I already paid for they attempted to debit my card 11.96 the remainder of the full subscription. They issues a refund of 1.98 but my records say they debited my account 2.01.

  • Initial Complaint

    Date:04/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was lead to put in my information for a personality test at *************************************************************************************************************************************************
    Upon entering I did not receive any test, or any account information. I have tried to reach out to dispute charges or cancel and the email is a bounce back and the phone number is a recorded scam message. I have received several unauthorized charges from this business since then, more than 10.

  • Initial Complaint

    Date:06/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went on their website personalitylab.net and paid for a **** ****** test for .95 cents and they charged my account $29.95 one day and then they charged my account the next day or $29.95 and then the following day they charged me $4.95. I want a full refund and I had to close that card and order a new one so they wouldn't charge my card again. When I called the number for customer service which is 2027514073 some Indian man answered the phone. He said he will cancel my account and give me a refund of the $29.95 but he couldn't refund the $4.95. The first charge my bank Chase stopped thank God.

Personality Lab is NOT a BBB Accredited Business.

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