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Business Profile

Textbooks

eCampus.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for eCampus.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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eCampus.com has 2 locations, listed below.

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    Customer Review Ratings

    3.36

    Average of 138 Customer Reviews

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    Review Details

    • Sithabiso S

      Date: 06/11/2023

      Very pleased with the purchase & service , & the response to my inquiries .

    • Roxanne C

      Date: 06/09/2023

      I have placed two separate orders from this company. The first went smoothly. However, this last one did not. My son rented one textbook and we shipped it back with no damage. Once ecampus.com received the book after we returned it, they charged us $138 and said that it was damaged and sent pictures only through a chat service (not emailed so we have no copies). Those pictures are not what we returned. I have emailed countless times and get the same automated response. The only offer I received was the ability to purchase that book and have it returned to me for an additional shipping charge. I have asked countless times to speak with a manager. No one has called me and I've only received responses from customer service reps that offer the same canned response. My latest email was a request to remove my account information and delete my credit card details. They're response was that they could not for accounting purposes. This is a breach of my privacy. They will only disable MY access to the account. I have received no resolution. I will never order again from this company nor can I recommend it. If anyone is reading these reviews for advice on whether they should order, just don't. Wonder how many others it has happened to.

    • Felicia H

      Date: 06/09/2023

      No communication from the company about the processing of my order. The same day that I was to call to check on it, it was on my doorstep. To be fair, a tracking email was shared with me, but I was unable to track my item. System down, faulty, malfunctioning, I don’t know. No ebook option :(

    • Kat G

      Date: 06/07/2023

      Very smooth and easy process... I really like that the ebook can link up with my VitalSource Bookshelf. Very awesome, will continue to buy my ebooks through eCampus.

    • Jennifer T

      Date: 06/07/2023

      Wonderful service, THANK YOU VERY MUCH! I will always do my business with you all.

    • Yasmin C

      Date: 06/06/2023

      I appreciate that the book arrived on time this time around. It is in good condition.

    • Irene C

      Date: 06/05/2023

      Received my order quickly. I am renting it for my class and it is in her way condition.

    • Sandi H

      Date: 06/03/2023

      I received the book quickly with no issues. I'm only renting and it's listed as 'used' but it appears to be in excellent condition. Thank you!

    • Shawn N

      Date: 06/03/2023

      I submitted a cancellation due to a delay in my order, yet they proceeded to ship my order and did not offer a refund.

    • Andrea K

      Date: 06/02/2023

      It was in great condition and on time, thank you!

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