Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company when I needed a tree cut after an ice storm this year. They agree to help. However, they never showed up. A week later, one person called (probably his name was Steve, but I might be mistaken) asking where I still needed help. I said no; I do not need services any longer. That was it. The people who cut the tree were supposed to remove the cut branches. I was surprised when I received a phone call from the company a month ago in March asking me to pay for the services. I never saw anybody from the company and I did not hear from them till March. I do not know who removed the branches, the city, the people who cut the tree, or the company. Today I received an invoice for $321.00 with stamp past due.I will pay the bill by the end of month. However, I do not understand why should I pay if I never asked them to do what they done. I did not negotiate the price. They just decided to do it without even informing me about it. I said I do not need their service but they provide it anyway whether I agree or not.

  Business Response

  Date: 05/09/2025

  *****:  ON 01.07.25 , YOU CALLED IN AND MR. ******** WROTE  UP A WORK
  ORDER TO REMOVE A LARGE LIMB BETWEEN (2) HOMES AND DRIVEWAY.
  ACCORDING TO MY RECORDS ON 01.13.25, A CREW CAME TO YOUR RESIDENCE
  CUT UP LIMB AT CURB; HAULING IT AWAY.   WE WERE INSTRUCTED TO DO THE
  WORK AFTER 1:00.  THEY ARRIVED AT 2:14 AND LEFT AT 2:40.   WE CHARGED YOU
  THE MINIMUM CHARGE TO SEND A CREW OUT.
  

  
  

  Customer Answer

  Date: 05/10/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I called to cut down the broken tree in my driveway after the ice storm in January. Over the phone, Lex Tree Service told me when the team will come. The crew did not show up. They did not call me either. I hired another person (Nathan ****** from a construction company) working in the area on the day Lex tree service people were supposed to show up. I paid $1200 for the service to cut the the tree, move it to the curb, and remove it within 2 weeks. In a week or so, a person from Lex Tree Service called me and asked whether I still needed the service. I replied that I no longer needed their service. That was the end of my communication with the company. Two months later,  Lex Tree Service contacted me regarding paying for their service. I told them I did not get any service from them since they did not do what I asked. Last month, they told me they had removed the tree branches from the curb and that I had to pay $321. I did not hire them to remove branches from the curb. I clearly said that the broken tree blocked my driveway, and I could not get my car out of the garage. I said nothing about removing anything from the curb. 
  I was sure Mr ****** and his team removed the branches when the curb was cleaned up. I do not know why Lex Tree Service did what they did. I also do not agree with the price; I was not contacted on the matter.

   Sincerely,
  
  ***** *************

  Business Response

  Date: 05/14/2025

  TO THE PARTIES CONCERNED:
  
  
                  I WILL WRITE THE TICKET OFF.  THERE WAS A MIXUP SOMEWHERE IN THE OFFICE FROM THE TIME THE ***** CALLED IN AND BY THE TIME THE CREW ARRIVED.
  I LOOKED AT THE TICKET WHEN ***** CALLED IN AND THE GENTLEMAN WHO WROTE THE TICKET UP DID NOT HAVE ANYTHING ABOUT THE DRIVEWAY BEING BLOCKED.
  THEREFORE, THE MIXUP WAS OUR FAULT.
  
  
                  I AM SO SORRY FOR THIS.
  
  
  SUZIE CURTIS
  OFFICE MANAGER
  

  
  

  Customer Answer

  Date: 05/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *************

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