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Business Profile

Wholesale Housewares

Ligatum

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Housewares.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/9/2024 I ordered Tiny Love Soothe ‘n Groove mobile for $54.99. Order number ***************** On 11/9/2024 I had not heard any updates so I contacted the company and was told the order had shipped. I was given the following tracking information:
    Logistics order number:
    *************** Logistics query address: ************************** 
    According to this tracking number the package was delivered 12/10/2024 however I did not receive any package. On 12/14/2024 I contacted the company to see what had happened but never got a reply which I found odd because they had replied to my prior message the same day. I have since purchased a different item as this was a Christmas gift. I would like a refund. Additionally, I am not sure if it is a related incident but the credit card used for this purchase began to have fraudulent charges 11/26/2024.

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 10/09
    Order ***************** The order was supposed to ship within 1-3 business days and still has not shipped 2 weeks later. I have tried calling and emailing multiple times for an update with no answer/ reply. I believe the website may be a scam. My order was for $69.90. I would like the company to cancel and refund my original payment but there is no option to cancel on the website and no reply to emails.

Ligatum is NOT a BBB Accredited Business.

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