We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Parts

RV Parts Country

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Parts.

Reviews

Customer Review Ratings

2.54

Average of 13 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • RIck T

    Date: 08/26/2024

    RIck T

    Date: 08/26/2024

    I can’t really comment on the Weight Distribution Hitch since I just picked it up at the UPS sorting facility an hour away from my home. RV Parts put the wrong street number on the shipping label which I understand can happen….that really isn’t my beef with them. Communicating with them is next to impossible. No one ever picks up the phone….only a recording. Three days of going back and forth via emails with response time from them approximately 24 hours delayed. I tried to work with UPS to modify the shipping address but they would only allow the shipper (RV Parts) to make the change. I requested that they contact UPS to correct the street address and their response was “have you called UPS to change your address?” They never did reach out to UPS to correct the street address. Before I ordered the part, they confirmed that it was in stock and it took them 3 business days before they shipped it out. So much for next business day shipping. They indicated that they don’t have customer service available via telephone since they don’t want customers to have long wait times….apparently they must have quite a few customer service requests!

    RV Parts Country

    Date: 09/04/2024

    Hello,
    Looking at the communication history with this order, UPS claims that you had an incorrect street address for this shipment, however this was corrected and your order was delivered and signed by you TIMMERMaN on Monday, August 26 at 1:59 P.M This can be shown under the tracking number 1Z1A3E580319387384

  • Mike S

    Date: 05/18/2024

    Mike S

    Date: 05/18/2024

    Had a great purchasing experience with this company. I was in a bind to buy a water heater before my Memorial Day camping trip. They got it to me in two days. It was the best price and also the customer service team helped me confirm which I needed. I will be back in the future for purchases.

    RV Parts Country

    Date: 05/24/2024

    Thank you so much for the feedback, Mike. Have a great Memorial Day!

  • David M. P

    Date: 05/17/2024

    David M. P

    Date: 05/17/2024

    Buyer beware. Inaccurate description of parts on the website. The only "customer service" is via a non live chat on the web site and they do not covet return shipping

    RV Parts Country

    Date: 05/24/2024

    Hi David,
    I apologize that you feel you have had a poor experience with our company. That is by no means the impression that we would like to leave you with. Please let me know how I can help you in this situation, we will do everything we can. My email is [email protected].

  • Ginny G

    Date: 03/12/2024

    Ginny G

    Date: 03/12/2024

    Worst customer service ever! The customer service phone number does not answer, ever, it hangs up. Rude customer service and gestapo return rules. It is very expensive to return a large item, more than the item itself, so.....it's some shipping ponzi scheme like bezos. You are better off with amazon than these people who purport to be family run, like tha manson family maybe. Jessica seems to have all the passive aggressive qualities for a dysfunctional family business. BUYER BEWARE!

    RV Parts Country

    Date: 03/13/2024

    Ginny Garner,
    I apologize that you feel that you have had a poor experience with our company that is certainly not the impression we would like to leave you with. As our customer service team indicated, I see that you purchased the incorrect skylight and you were provided return instructions to return it. Once the item has been returned by you, we will process a refund back to you for the return. As much as we would love to, we unfortunately have no control over current shipping rates with carriers. I hope this brings clarity to the situation. Please let me know if you need anything further and have a wonderful blessed day!

  • Dave F

    Date: 01/03/2024

    Dave F

    Date: 01/03/2024

    Impossible to contact a human not a good start. Msg page does not work no way to contact them.

    RV Parts Country

    Date: 01/03/2024

    Hello Dave,
    I apologize that you feel that you have had a poor experience with our company. That is by no means the impression we would like to leave you with. I do see that you spoke with our customer service department today in reference to the order you placed yesterday. I have had our technical team test our customer service options on the website and all are in working order, I apologize that you were experiencing difficulty. Please let me know if there is anything at all that I can assist you with on this. I will be more than happy to help. My email is [email protected]. Thank you and have a wonderful day!

  • Tracy A

    Date: 08/21/2023

    Tracy A

    Date: 08/21/2023

    they shorted my order ,they wont call me back, there number is only a recording, do Not waste your money at RV PARTS COUNTRY. youll be sorry just like them ,D*****!!!!!!!!

    RV Parts Country

    Date: 08/22/2023

    Hello Tracy Anderson ([email protected]),
    I am showing that your order was received in full and shipped by two different warehouses:
    Dometic 3316250.712 Single Zone RV AC Thermostat, Black - 9400111206215155140806 with USPS
    Jensen Radio FM With Bluetooth Functionality - 1Z1A3F310307848349 with UPS
    I also show that our customer service team responded to the four support tickets that you have opened asking for information on your order so they can assist but you haven't responded to any of them.

  • THOMAS C.

    Date: 07/18/2023

    Purchased a new roof air conditioning unit. Packaged arrived badly damaged. Could have been the carrier's fault. RV Parts sent a return label and I shipped it back. Weeks went by and no response or replacement a/c unit. Tried to call them but the phone number is just a recording with no options but to message online. Can't even send an email, it must be on their website through their messenger. Kept giving me the run around for days asking for tracking number when they are the ones who provided the return shipping label. They have to have record of it. So I explained that to them through the stupid messenger. They must of found it but then asked for original order number. Come on it's in the header of the string of messages that we've been sending back and forth for weeks. I had to explain that to them also. Point is they were giving me the run around for quite some time and it wasn't until I threatened to cancel payment, contact an attorney and report to BBB, they finally sent a quick message, Your account will be credited back.

  • Dan N

    Date: 06/02/2023

    Dan N

    Date: 06/02/2023

    I ordered an rv water heater for 480 dollars. It was shipped to South Texas. I live in Iowa. No refund, never received item. They don't answer emails or phone calls.

    RV Parts Country

    Date: 07/03/2023

    Hi Dan,
    I reviewed your order details as well as the our communication with you thus far. I do see that FedEx unfortunately lost your package and that you were fully refunded to your original payment method on Jun 5, 2023, at 8:32 AM. Your Acquirer Reference Number is 24011343157000001131509 -- you can use this to contact the financial institution that you originally paid and they can provide you all details of the refund as well. Again, I am very sorry that FedEx lost your order. It is so unfortunate when carriers make mistakes. Please let me know if there is anything further I may do for you. I will be happy to help. Have a blessed day!

  • Logan N

    Date: 03/18/2023

    Logan N

    Date: 03/18/2023

    I’ve been using them for years for parts for my mobile repair business. They are always really nice to work with.

    RV Parts Country

    Date: 03/20/2023

    Thanks for the feedback, Logan. We are happy to help!

  • Todd H.

    Date: 02/21/2023

    Todd H.

    Date: 02/21/2023

    Really impressed with this business and their promptness. Would highly recommend and with definitely be getting everything I need from there here on out. Customer service was amazing and super helpful. Shipped fast

    RV Parts Country

    Date: 03/20/2023

    Thank you for feedback, Todd. Have a great day!

RV Parts Country is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.