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Business Profile

Adult Family Homes

Signature Homenow LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Family Homes.

Complaints

This profile includes complaints for Signature Homenow LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Signature Homenow LLC has 2 locations, listed below.

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    • Signature Homenow LLC

      12201 Bluegrass Pkwy Louisville, KY 40299-2361

    • Signature Homenow LLC

      599 Rogersville Rd Radcliff, KY 40160-9321

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother was an employee with a 401k with the company through fidelity. She passed away in August of 2023 and signature will not let fidelity give me any information regarding the 401k even though I’m the heir, and beneficiary. I’ve called them left voicemails and even tried to send emails to the CEO and none of the phone numbers have given resolution. Being the heir to her estate, I need to know where to send letters of testemtary so I can collect the 401k to pay bills for the estate and no one is available. This company has avoided me for months now in regards to a 401k that my mother put money in and is entitled to me by the court. I even tried emailing the ceo and the email address is invalid.

      Business Response

      Date: 03/07/2024

      *** ****** from the business called and informed us that HR has resolved this complaint.

      Customer Answer

      Date: 03/07/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******* 

      ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    • Initial Complaint

      Date:09/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* does not owe this bill. She was released from facility, I ask to pick her up. They said NO they would bring her home. I received a call they said they had a problem with transportation. I asked to pick her up I only live two blocks from facility. They said NO we will bring her home the next day. She was billed for two days that was not necessary. I could pick her up. I've never seen a place that would not let you pick up your relative. This bill is own them not her. I would like a zero balance and a letter stating a zero balance.

      Business Response

      Date: 09/28/2023

      Hello *******. Please know we take your concerns very seriously. We have sent your BBB submission for further review as our CAREline advisors have been notified. However, more information would be greatly appreciated. Please contact our CAREline at ***** ******** or via ********************************* for further support. – Sincerely, Signature HealthCARE

    • Initial Complaint

      Date:11/02/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in Tanbark Rehab facility, part of Signature Health Care, in Lexington from May 13th (4:00p) and left on June 2 (11:00a), but only part of each of these two days. I was discharged after a total of 20 days, a stay completely covered by my insurance, Medicare, and planned that way. Tanbark/Signature writes me that I owe them for one day, 194.50. June 1 is the date claimed, but the 20 covered days extended through June 1, so I do not owe them anything. Kelly White is the business manager at Tanbark. I explained all this to her in my detailed letter of August 1st and a few days later she telephoned me. She said to disregard the bill, that I don't owe them anything. I thought the matter was closed. However, I'm still getting a bill for one day, without explanation. It is likely that Tanbark/Signature Health is "surprise" billing me to get some extra money. The Tanbark address in Lexington is **** ******* ***** ********* ******

    Signature Homenow LLC is NOT a BBB Accredited Business.

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