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Business Profile

Animal Health Products

The Working Pup

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Health Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/26/23 I paid for a 2 week board & train for 2 dogs. The charge was $2,600.00 which was paid through Paypal. The service included 6 home follow up training sessions to be made whenever I wanted. I received 2 of the follow up sessions and during the 2nd session the female trainer and I spoke about getting e-collars to help with prey drive. On 06/29 I paid $390 to the owner for the purchase of the e-collars. Once they arrived we'd make the 3rd appointment. I was under the assumption the female trainer would contact me to set up the appointment once they received them or vice versa if they were shipped to me (I never received clarification on where they would be shipped and I never received them.) I waited for a long time before contacting anyone back because we had several family emergencies that required long distance travel almost every weekend for several months, so the next time I contacted the female trainer it was 12/15/23. I texted her about both the collars and training. I waited 5 days and contacted her again the morning of 20th of Dec. I waited about 12 hours and decided to text the owner on the same day that evening. I did not hear from him and attempted to contact him through text again on the 27th. I still did not hear from him so I called him on 01/16/24. He informed me that he didn't know anything about it (which is obviously not accurate because I have texts countering that claim,) and that the female trainer had been fired without him knowing. He asked me to send him an email with the payments, which I did, and that he would get in touch with the female trainer to find out what happened. Again, I waited. I texted him on the 19th. His response was "Have not had a chance yet I'll let you know as soon as I do." Again, I waited. I texted him and emailed him on 03/03/24 to inform him that I wanted a refund for the collars and remaining trainings and that I was contacting the BBB and would follow that with small claims court if not resolved.

The Working Pup is NOT a BBB Accredited Business.

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