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Business Profile

Apartments

Cane Run Apartments LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apartment complex is not fixing maintenance issues. I have had issues with my dishwasher not working, my hot water not working, the faucet in the shower does not work so I can’t take a shower and my air filter still has not been changed. On going maintenance issues that are not being resolved

  • Initial Complaint

    Date:08/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was following my 1st lease agreement of continuing on a month to month lease, still complying with the agreements. I get a email less than 60days to discuss a renewal or I would get fined added to my rent for a month to month basis. These emails about an additional fee were to my knowledge about a week before my original lease was to expire. This brought pressure to needing to sign a new lease to avoid a fee. The new lease has a rent increase I was not informed about with 60 day notice. I felt pressured to sign this lease to avoid an even larger rent increase had I stayed on a month to month lease. The landlord agent did not comply with our original lease agreement. I would like to be given a 60 day notice of my rent increase of the new lease in place at the moment and my rent adjusted back to the original total until the 60days. I also want the mold issue, already made aware, resolved as there was a water issue not originating from my unit. Due to the late awareness of the rent increase I am being charged a NSF fee-$50 and a late fee-$50, which I do not find just.

    Business Response

    Date: 08/09/2024

    Regarding the complaint received from the consumer, the initial contact date for the lease renewal was a phone call to the consumer at the end of May 2024. At this time a voicemail was left informing her of the upcoming renewal. When no response was received, another voicemail and email was sent on 6/7 to follow up. From that point, another follow up email was sent on 7/2 regarding the lease renewal. At that time, I was informed of the issues she was experiencing in her unit. I submitted a request for maintenance to resolve them. Maintenance has informed me that the issues in her apartment have been resolved. On 7/9, we spoke again regarding the renewal and the tenant informed me that she was unsure at the time, so i made plans to follow up in the upcoming weeks. On 7/25 I called and left a voicemail regarding the lease renewal. 

    When the tenant informed me that she wanted to go on a month to month lease I informed her of the fee to do so per her lease agreement. The NSF fee and late fee are not due to the rent increase. August rent payment was posted to her account on 8/1 and returned on 8/5. Due to this, she received a late fee and an NSF fee.

Cane Run Apartments LLC is NOT a BBB Accredited Business.

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