Reviews
This profile includes reviews for Glaser's Collision Center's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1 Customer Review
Want to share your experience?
Leave a ReviewReview Details
Review fromAngela G.
Date: 02/12/2024
1 starAngela G.
Date: 02/12/2024
This will be the last place I’ll ever use if my car needs to be repaired again no communication on what repairs had been done on my car plus I had to remind Brittany what had to be done to it I they have to many cars then they have people repairing them they don’t keep any photos for themselves to go over they send them all to the insurance company my car was there from 1-24-23 to 2-12-24 I suggest you take your vehicle somewhere else
Glaser's Collision Center
Date: 02/21/2024
We are terribly sorry you are unhappy with the interactions you had at Glaser's. We repaired your vehicle where it was damage from your accident. As far as the photos, we must document, with photos, the condition of your vehicle: damaged and not damaged areas. These photos are a must for our work but also required by the insurance company and therefore we can not delete or omit the photos. If we do not have the proper photos then the insurance won't cover the cost of repairs. The insurance company did cover the costs of your repairs so all documentation was there. Your estimate was complete and detailed the work that needed to be done which you gave approval of so we are not sure why you believe you were not informed.
We know you were not happy with repairs not completed on your tailgate but that was not part of the accident, the photos confirmed that and your insurance company confirmed it was not part of the accident. Our team communicated with you in a professional manner and reviewed all work. We have notes outlining all communication we had with you. We are baffled by your 1-star rating and would like to speak to you further about it. We would appreciate further communication with you because this is important to understand what is going on.
Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.