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Business Profile

Auto Detailing

A & K Detailing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A giftcard was purchased in December of 2022 for an interior and exterior auto detailing. The purchaser was told it would be $300 for this service. Upon calling the detailing shop to schedule a service, we are now being told this will be up to $500-600 for that same service! There is no option for a refund and at this point, with how unprofessional ****** was over the phone, I do not trust them to have my car in any capacity. I am seeking a refund of the $300 paid to this company for falsely claiming what the price range would be for the services we wanted.

    Business Response

    Date: 11/16/2023

    As dictated over the phone to ***** ****** with the BBB by ***** *********

     

    Tried to resolve issue with the customer.  He wanted a refund on a gift card that was purchased by someone else.  Explained to him that he could get a partial detail but he demanded  a full detail for the $300.  Full details are more expensive and he would have to pay the difference.  He didn't want to pay the difference.  We can only honor what's on the gift certificate and the gift certificate cash value is $300. 

A & K Detailing is NOT a BBB Accredited Business.

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