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Business Profile

Auto Parts

Automotive Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was recommended to this place to purchase some used parts for a 1999 Jeep Cherokee XJ and they were very accomodating (online) originally until they had my money (through PayPal because other means wouldn't work and now I know why). They stopped responding and wouldn't send me the tracking information for the parts I ordered. Upon digging further, I realized my money had been routed to China and the phone number/address for this place is a hoax. They go under various different names but "New Horizon Automotive" was the company I ordered from at this address. They also go by "US Auto Parts" and other names as well. This is a complete scam and I have disputed the transaction through PayPal and my Credit Card Company. The email utilized was: ?? ? *******************  
    The transaction date was 8/17/23 for $231.67

    Thank you

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a set of jeep Fenders On Friday February 10, 2023 for my jeep said he would get me a tracking number after I sent him $300 dollars which I did thru Zeller cash app but never received the tracking information and also was blocked off of Facebook spoke to a few people and was recommended that people had ordered from him before but I think I was scammed because I have no phone number all I have was the email address and Name that he told me to send money too which is Danielle carter *********************

Automotive Pro is NOT a BBB Accredited Business.

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