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Business Profile

Auto Parts

Bennettbuilt Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed 2/24/2025 for a set of oil cooler lines for a Mazda rx8. The total cost was $381.60 I received a confirmation of purchase email almost immediately with an order number *****. On 3/1/2025 I received an email from bennettbuilt performance stating that my order was on its way with a **** tracking number attached ****************************** When the number was entered it only said that **** was notified, a pre shipment label was created, and **** was awaiting the item from sender. That was 3/1 it is now 3/20 and the tracking number still says awaiting item from sender. I have sent a simple inquiry about my order to ******************* and ****************************
    I also messaged the business page on ******** and submitted a contact ticket on their webpage however all 4 of these went unanswered. This particular product that I purchased had nothing in the description about the need to fabricate or any build time required. At this point I’m done with them but unfortunately I can’t reach anyone to ask for a refund. Their refund policy says 30 days and they charge a 30% restocking fee but my item apparently hasn’t shipped so I request the full amount refunded. If the full amount isn’t refunded rapidly then my next step is to have my attorney contact them.

    Customer Answer

    Date: 04/15/2025



    Better Business Bureau:





    They have contacted me, was very polite and apologetic, thankfully we were able to settle this transaction.
    Sent from my iPhone 

    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  • Initial Complaint

    Date:07/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On invoice ***** date 4/5/24 For Ford Raptor Radiator Shroud Extensions
    These parts do not work as they do not let the hood fully close. I have sent pictures via email on on ******** where several other people had been asking about these. I wanted these to work and offered to see if there was a modification that could be done. Never received a reply. I no longer have any interest in this product. Saw where they have refunded 1 person for the same issue. I even offered to return these if they would send a return label like they have with someone else. Still never a reply.

    Business Response

    Date: 08/29/2024

    The parts noted in this complaint were a "presale" meaning they were posted to see if anyone would be interested as I did not have much intention in making many sets. It was stated that it would take a month or so to have the parts manufactured after the presale ended. Just 14 days after ordering the customer was sending emails asking where the order was, at that time we had the parts in production just waiting on the powder coat process to be finished. 4 days later another email. Right at the 4-week timeframe the order was delivered as originally stated in the listing.

    After a couple weeks I had 2 people email (**** *** ******** me stating the parts were causing a slight fitment issue with the hood, So I looked into the issue and revised the design to clear the hood, I also let everyone who had bought a set know that an updated version was available for free replacement if anyone else had the issue. I was waiting for the revised parts to come back from the powder coater so that replacements could be sent off to **** *** ******* for free.

    **** wanted a refund which is fair and no problem, a free return label was sent over and his order was refunded.

Bennettbuilt Performance is NOT a BBB Accredited Business.

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