Complaints
This profile includes complaints for Republic Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 62 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opted In to Deep Blue Debit Overdraft service that was supposed to allow me to Overdraw my account at an ATM or a Pin based transaction. But upon enrolling the app showed that this service is: Not Active.
The eligibility requirements are "You must receive direct deposits totaling at least $400.00 to your account within thirty (30) days of your enrollment in the Service (direct deposits received prior to enrollment count towards this total).You must have a positive Actual Balance in your Account at the time we activate the Service on your Account."
We received a $2500 Direct Deposit from ******* *** ******* and we have a positive balance.
The first agent (unknown female) i spoke to on 02/03/23 told me that the $2500 Refund Anticipation Loan Deposit counted as Direct Deposit requirement. But then in the middle of activating the service she somehow transfers me to the main menu. So after waiting to connect to a different agent I just had him send us a personalized debit card since the original was sent to a incomplete address.
I decided to try again to get the overdraft service activated correctly on February 7th but this female agent was making up eligibility requirements not listed anywhere in Card Agreement such as "you must have your personalized Card" and she then said our $2500 initial deposit we received was a "load" and not a "Direct Deposit". I asked to speak to a supervisor named Elena who also argued that this Refund anticipation Loan Deposit did not count as direct deposit and she also said our Tax refund will not be considered a direct deposit either. Elena just stopped talking and the phone call was still active for 20 more mins before I hung up and did some legal research about the definition of direct deposit. I called Deep Blue again on 2/7/23 after discovering the $2500 Refund loan that was electronically loaded was legally considered direct deposit by NC dept of revenue Definition and US Consumer protection bureau definition.
Business Response
Date: 03/03/2023
Please see attached response.
Thanks,
*** ************** ******
Initial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 14,2023 I Went To ******* ****** To File My Taxes With One W2.. I Went On IRS Where's My Refund It Stated Your
Tax Refund Is Schedule To Be Sent To Your Bank On January27,2023. On January 26,2023 I Received A Call That I Will Receive A Printed Check From IRS Which I Simply Applied For It To Be Direct Deposit This Is Very Unprofessional Of The Company To Do A Customer Like This In This Manner Of Nine Years.. I Truly Believe That This Company Should Call The Customer To Resolve This Issue..
***** Of ******* ****** Was Very Rude To Me Over The Phone.. ********* ******* Should Have Reviewed The Documents Before Submitting Documents. Due Negligence I Would Like To Receive $218.95 Of What I Was Charge To File My W2 And Also I Would Like To Receive A Check For $813.05 Due To Negligence..Business Response
Date: 02/03/2023
Please see attached response.Initial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Republic Bank received my tax refund for the 2021 year on December 12, 2022. I was told that I would receive the check in a number of days after it was sent. After sufficient time passed, I called back and was told that the check had been returned because the address, that had been verified by myself, was incorrect. I completed a form and had the check resent to the same (correct) address. I was told today that the check had been sent back again because of the address.
Republic Bank states that they can only send checks from the previous year via USPS, but I find their lack of creativity or care after the second failed attempt appalling. Given that they are a bank and keep failing to ensure I receive my funds, I feel that they should find a different way to deliver my check. I need help from them, more than their internal tracking of the "check" and telling me that there's nothing more that they can do.Business Response
Date: 01/26/2023
Please see attached response.Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Failure to notify of change in policy. I had to make a car payment this month, and for some unknown reason it was not going thru. So I had to go to an offsite place for kia motors and pay $8 to pay by debit card. It went thru.I stopped payment on the check having recieved nothing from the bank stating a stop payment would remain in effect for 6 months. It has always been $36 for 1 stop payment for check issued. Now I have a $30 late fee from kia motors because Republic Bank in louiville ky failed to give notice of new policy. Who in their right mind stops payment for 6.months without notice to the customer. My son and I both use the same bank..he wasnt notified either. I was refunded my $36 from the bank but I think they should be responsible for not telling ppl when they changed policy. I wonder how many other ppl have gone thru this non information policy!Business Response
Date: 09/29/2022
Please see the attached response.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.