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Business Profile

Bed Sales

Bedzzz To Go

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bed Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A mattress & box spring was purchased thru Bedzz To Go on Dixie Hwy. We already had to have the original mattress switched out due to manufacturer's error. Then once received, the mattress set is still unbearable to sleep in. Once my husband broke the mattress & box spring apart, we found no springs in the box spring but wooden slats & some were warped & broken in one place. Now I am stuck paying monthly to this & cannot use at all.

    Business Response

    Date: 06/12/2023

    to whom this may concern, I have not had any communication with this customer regarding any warranty issues (at least not on this recent concern) reading the complaint it appears we must have replaced the foundation in the past but haven't heard anything about the current foundation. I'm absolutely willing to replace the foundation in distress as the manufacturer warranties their product. What the pictures show is how these foundations are made and constructed and I see nothing out of the ordinary. All they have to do is contact me at the store level have their receipt available and we will get the foundation replaced, very simple process on my end. I will not refund money, for this is a manufacturing warranty that I will honor and I will be able to send back the foundation in distress.

     

    thanks,

    ******

    Customer Answer

    Date: 06/12/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ****************

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Bedzzz To Go is NOT a BBB Accredited Business.

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