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Business Profile

Blinds

Budget Blinds of Boone County & West Kenton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [BBB transcription. See file.]
    I paid for Blinds never received.
    They said 4-6 weeks
    I tired repeatedly to contact them. When they finall called mid Jan they said they were in "Production". I said cancel order - They said "no".
    I have no word from them. No Blinds Fraud

    Business Response

    Date: 05/09/2024

    *** *******

    *

    * ** ********** ** * ****** ***** ********* ********* * ********* ***** ** ***** ****** **** ********* ****** ****************

      This complaint involves a client who ordered blinds from us. She paid by taking a short-term loan. We require a 70% deposit at the time of a quote, then allow 72-hours to cancel the quote. If the cancellation is not received, we order custom blinds, based upon the specific windows measured. We inform prior to all sales, of the ability to cancel within the 72-hour window ... then all sales become final. No refunds after the 72-hour period, as we have ordered / paid for products that will be installed in 4-6 weeks.

     

    The complaint was filed well after the blinds had been installed. The client was unhappy with us, as she requested a refund, when her loan became due before the blinds were installed. She was informed refund was not possible. She was unhappy she could not cancel her order 4-weeks after signing her sales quote, despite the expressed review all sales are final after 72-hours. We installed the blinds she ordered, and she appeared happy with the blinds. The blinds were installed, with her satisfaction, 12/6/2023. 

    We inform clients they can re-order new blinds, if they are not happy with the blinds they signed a quote to order; yet, there is an additional fee for “buyer’s remorse” purchases.

    We believe this is what this is all about. Likely, she decided to cancel, when her loan payment was due. She expressed her frustration to us in very vocal terms, and indicated she would file a complaint with the BBB, as we would not allow her to cancel her order.

    *** ********** ****** ** ******* ***** ** **** ** * *** ******** ** ***** **** ****** ****** ** ** * ** ********** ** ********* *** *** *********** ** ** *** ******* **** **** *** ******** ****** ** *** ******** ****** ********** ** **** **** ***** *** ************* ** *** ****** ****** ** ***** ****** * **** *******  **** ** *** **** ** *** ****** ** *** ***** ** *********** *** ****** ****** ** ** * ** *********** *** ****** ** *** ****** ** ******* ****** *** ********* ** *** ***** ****** ****** *********** ** *** *** ********* ** **** * ******** ** ******* ******* ********** ***** ** **** ********* *** ***** ********** ****** *** **** ****** *** ************ ******* ** ***** *** ****** ******* 

    Please let me know if you need any further explanation.

    ****** ****** **** ******* ******* ** *** ******** ******* * ****** *** ************** *** ** ***** ** ******* ** **** ***** ** ********** ** ********** ** * ***** ****** ******** ******* ********* * ** *** ** *** ****** ****** *** ** *** ***** ***** **********

    *

    Thank you for your time in consideration. 

    Sincerely,

    Bob

Budget Blinds of Boone County & West Kenton is NOT a BBB Accredited Business.

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