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Business Profile

Car Wash

Wash-N-Shine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Wash-N-Shine's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wash-N-Shine has 7 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wash n shine 4207 Charlestown Road damaged my 2020 Jeep Wrangler on August 6th. Called the number on the car wash while still there and a lady took my info and said I would receive a call the next day. Didn’t happen. Called every day and left messages for several days. Nothing. Finally Lesa answered the phone, tells me to email estimate and photos to her and a **** ******* will contact me. It’s been over two weeks and several calls and emails and nothing from **** *******.

    • Initial Complaint

      Date:06/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Card payment not working in any of the bays. Charged twice to go through drive through wash.

    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 5, 2024 at approximately 1:40 p.m. EDT, I used the touchless car was at the Wash N Shine location at 7610 SR 311 in Sellersburg, Indiana. During the wash, I heard a loud sound caused by an impact to my car's windshield. Upon completion of the wash, I pulled out of the wash bay and inspected my car. I found a crack in my windshield and a clear point of impact where an object had hit it. At the base of my windshield underneath the hood, I found a bolt that had clearly come loose under the pressure of the wash and impacted my windshield. After several calls, the business has only answered once, stating that they would investigate the cameras. I have left voicemails and thus far have not received any calls back.

    • Initial Complaint

      Date:05/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 11, 2024 I visited this Wash N Shine location. I purchased an $11 automatic car wash. About 1/2 way through the wash the right arm that spins a brish ran into my door on the middle/lower quarter panel. The wash continued to completion. After it was over the door could no longer be opened easily as the metal was pushed in about 1/4th an inch thus making the door and quarter panel hit. In addition to this the paint is slightly damaged and the 1941 emblem was lifted a little on the right side.

      I have been in contact with ***** the regional manager. His number is ************* He kept dragging on that they would look at video and get back to me on a resolution. I am at 10+ days and they continue to ignore or stall. He admitted he ‘saw what happened’ in a text.

      I would like my vehicle fixed!

    • Initial Complaint

      Date:02/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint entered by BBB - Consumer states on 2/18/24 he took his vehicle through the car wash, it started to jerk the vehicle, he felt the tires moving/jumping around. He was finally able to exit the car wash. But the vehicle did not get washed and 3 of his rims were damaged during th is instance. He tried to talk to the the people at the car wash, but got no where. He states he has before/after pictures that clearly show his rims were not damaged before he went through the car wash.

    • Initial Complaint

      Date:01/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the afternoon of 1/10/24 I went to the Washnshine car wash in the ****** gas station in LaGrange, KY ( there was no option to choose this location). I chose a wash from the machine and put in $13 cash and nothing happened. I saw an employee sitting in his van and I explained the situation to him. He had me go back though and again nothing. He gave me a phone number to call and both he and the lady I spoke to assured me a check would be mailed to me for a refund. About 2 weeks later I received 2 coupons for free washes in the mail which are worthless because I have since sold the car...infact, the whole reason I went to the carwash was to get it ready for the buyer. I have left a voice-mail and also a complaint on their website and they have completely ignored me. I just want my $13.00 back.

    • Initial Complaint

      Date:11/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: September 30th, 2023 @ 5:51 pm.

      Location: 7610 St. Rd. 311 Sellersburg, IN 47172

      We pulled up to a bay that was in use. We paid and selected our wash. The machine stopped working on the car currently in the bay. They were able pull out, but the machine did not restart or reset for us to receive the was we paid for. The sign on the front of the building gave a number. I called while still on their property. I spoke with an answering service (a live person) that took our information including name, address, phone number, as well as year, make and model of our car. She proceeded to tell me that we would be mailed a gift certificate for a wash or would be refunded to the card we paid with. On October 12th, 2023 I called to follow up because we had not received any communication from them. I left a voicemail for ****. On November 6th, 2023, I called again because I had not been contacted. I left a second voicemail for ***** So now. Its now November 21st and still no response. I just don't understand the lack of customer service. We would just like to receive a refund or a credit for a wash. It's just the principle of it. We paid for a service the car wash did not provide that day.

    Wash-N-Shine is NOT a BBB Accredited Business.

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