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Business Profile

Carpet and Rug Cleaners

7 Pillars Carpet & Upholstery Cleaning
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/15/24 ** **** and two assistants stripped & waxed our tile hallway in addition to clean the basement steps. After they left I noticed that that black tiles were cloudy, there were swirls in the tile and dirt in wax coat. I called ** **** and voiced my concerns and he agreed to return on April 19. He agreeded that the job needed to be redone. He gave me a date of returning on April 24 whch was changed to April 29. He was a no show and later texted me that he in the hosptial and would call me when he got out. He did not call but after I finally reached him he set a date of returning on May 14th. When I called him to confirm this appointment on Monday , May 13 was met with anger and reported he was going to refund my money and hung up. I have been unsuccessful reaching him by text or calling since that time. My daughter called for me using her telephone and upon telling him why she was calling only said, "Am I supposed to be afraid" and hung up and blocked her number too.

    Business Response

    Date: 06/19/2024

    The company indicated it provided a refund to the customer.

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 08/01/2023

     We will be more than happy to do as customer requests. Please call Me. 

    Customer Answer

    Date: 09/07/2023

     

    Complaint: ********


    The customer is rejecting this response because: The customer indicated that she called the company a couple of times and was hung-up on.


7 Pillars Carpet & Upholstery Cleaning is BBB Accredited.

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