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Business Profile

Check Cashing Services

PLS Check Cashing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cashed a check I received from coming off of a bond. The check was for $5000. I asked for $4000 to be put on a card. Pls check Cashing advised the card they handed me was a temporary card and my card would come in mail. When I received my card, I checked the balance and it was $0. I filed dispute with them, which is Green dot Bank, and the dispute was denied saying I authorizd those transactions. I refiled the dispute asking them to pull footage on any of those transactions because I did not make them. I need my money for bills and Christmas.

    Business Response

    Date: 01/09/2025

    Per ***** who answered the phone at PLS, when Dispute Resolution Coordinator contacted the business,  the only way they can respond to complaints is by creating a complaint ticket in their system which goes to the District Manager and any manager above them. So the customer would need to contact PLS, and file a complaint through their ticket system.

    Customer Answer

    Date: 01/10/2025


    Complaint: ********
    I am rejecting this response because:
    This is not a response to my problem, and I have already done called customer service and did that. They denied me and said I authorized those charges, which I did not.  I refined my dispute and told them to pull the ATM footage or anywhere as a matter of fact cause it was not me.. I really need my $4000. I have waited long enough..

     
    Sincerely,

    ******* *****

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in April I lost my card thru them with almost a thousand dollars on it went t I ge t another we r one they told.me they no longer had expectations card they had expectations! Plus they made.me.buy one then tell me they can't do transfers so I still.cnt get my.money they wouldn't take.my I'd at the location n give me my.cash told.me.i.had to get one mailed.this has been going on since april.i dnt even feel like.they are sending cards but yet every mo for the three mos I have no access to my.own money but they keep Taking a 7 service charge the app ass wit my account is in restricted mode so I can't even n do a bank transfer helpe I feel so helpless lost my place to live due to this

PLS Check Cashing is NOT a BBB Accredited Business.

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