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Business Profile

Cigars and Cigar Accessories

National Tobacco Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cigars and Cigar Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase has been made several times at several different businesses. Stokers wintergreen tobacco and stoker straight tobacco. I’ve purchased this product multiple places multiple times. In mosheim a Morristown tennessee. And about every time to every two times the tobacco has no flavor. Product has always been in date with an unbroken seal. And I’ve wasted hundreds of dollars at this point. Because each purchase that has no flavor as I’ve described its disgusting. I’ve reached out to the company with no reply. I can of course switch brands but let’s be honest here if it’s happening to me. Odds are it’s already been reported by thousands of others. This has happened over the last 5-9 months. So those odds a throw in the fact it’s been different locations tells me clearly this is a widespread issue that needs attention.

    Business Response

    Date: 11/16/2023

    Thank you
    for letting us know about this issue. Your feedback is very valuable, and your
    comments have been shared with our Quality Assurance team. After our customer
    service team spoke to you about the issue on November 8, 2023, we sent you
    several coupons as well as a post-paid envelope for you to return the product
    at issue. Once your returned product arrives, you will receive additional
    coupons and we will begin testing. We stand behind the quality of our brand and
    will internally continue our inquiry into your complaint to ensure our
    standards are being met. If you would like to follow up or provide further
    information, please call our toll-free consumer line at ***** ********, and
    reference Case ********* Thank you for being a loyal customer and we apologize
    for the inconvenience.

National Tobacco Company is NOT a BBB Accredited Business.

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