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Business Profile

Coffee Shop

Please & Thank You, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Shop.

Complaints

This profile includes complaints for Please & Thank You, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Please & Thank You, LLC has 2 locations, listed below.

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    • Please & Thank You, LLC

      800 E Market Street Louisville, KY 40206

    • Please & Thank You, LLC

      231 N 17th St Louisville, KY 40203

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited this store to purchase coffee and a snack. Upon checkout I noticed my bill was higher than expected. I looked at my bill and they charged me a $.25 processing fee for a coffee and a cookie. This was a cash sale. I asked about the fee and was only told it’s a processing fee. I didn’t use a credit card or require any utensils. I asked why I was being charged the $.25 and the clerk would only say it’s a processing fee. I think this charge is ridiculous and the practice should be halted.

      Business Response

      Date: 04/03/2024

      In the customer's statement they mention being charged a processing fee for a cash transaction. We do not charge processing fees for cash transactions however, we do charge a 5% service fee on all transactions, which is used to pay for staff health benefits. I believe this may have been miscommunicated by the employee at the time of sale. If for some reason our system errored and tried to charge the fee, I believe our staff would have discounted/voided the charge and would have happily offered a cookie or some other product for the inconvenience. The claim did not have specific order details, but I will reach out to the customer now that this issue has been brought to my attention. 

      Customer Answer

      Date: 04/03/2024



      Complaint: ********



      I am rejecting this response because:

      I visited the store yesterday and had the same issue. I was charged .25 which was again labeled a processing fee. A option for a tip is also provided. I have to pay to park-pay a processing fee and offer a tip to order a cookie and coffee. The parking fee is not their issue but the money still adds up. I think it’s ludicrous to charge the .25 fee. If they want to offer healthcare then they should cover the cost. I have thought about this and have decided to stop elsewhere for a coffee and bring it with me. The entire experience sadly takes away from the pleasantries of a nice cup of coffee and a cookie to enjoy while strolling through the NULU district. 



      Sincerely,



      ******* ******

    Please & Thank You, LLC is NOT a BBB Accredited Business.

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