Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they are a collection agency hired by a previous employer to recoup a bonus that was paid out..
  
  they're are good at sending out communication but absolutely SUCK at getting back in touch with you when you call them! I've paid the amount in full, but the check has not cleared my bank, which is odd as a car pmt was made and mailed at the same time, and it cleared a couple of weeks ago! I have called Emali ********* several times, left messages with no response, have left messages on their general line as well with no response. Their message states they'll get back w/ you within 24 hours and that has NEVER happened with the left messages! I don't want a check floating out there... They need to respond!

  

  Business Response

  Date: 09/23/2024

  *** *********,
  
  On 9/13/2024 received your complaint regarding the difficulty in reaching our representatives about a payment that had not cleared your bank. We apologize for any frustration you experienced. Our record of the communication is listed below.

  
  We received a dispute letter from you on 8/25/2024 detailing that you were not disputing your responsibility, but disputing the business practices of your former employee, and included important dates that we noticed you had misunderstood. We responded to you on 8/30/2024, acknowledged we would notify the client of your dispute, explained the correct dates and their significance, and provided details of the obligation. You left us a voicemail on 9/4/2024 stating you sent a check to us for the full obligation. On 9/6/2024, you called and we told you we would let you know if we had not received the check in one week. You contacted us on 9/12/2024 and left a voicemail. Our representative returned your call the same day. We advised you we had still not received the payment and you said you would cancel it and pay it online. The phone call was reviewed and the website address was not clearly pronounced, and we apologize for this frustration. You were able to access the website to submit a contact form detailing your inability to access the online payment. That was received, however you had made contact with us again on September 13th to get the website address and the payment was made online that same day.

  
  We show three voicemails left for Emali ********* during this time frame. Each was received, reviewed, and each time the file had already been noted that our representative had spoken to you directly. Ms. ********* assumed since you had reached someone after the voicemails were left, that your concerns had been addressed. We apologize if this assumption was inaccurate. We strive for excellent customer service and regret you don't feel like that is what you received. 
  

  Sincerely,
  
  Emali *********, Compliance Officer

• Initial Complaint

  Date:05/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a representative from the Commercial Services Group advising that I had a debt with a company called ******* **** from 2018 and that it was deposited in a Bank of Missouri account. I advised that I had never had a loan with this company and I haven't lived in Missouri for 11 years. The representative begin to be confrontational and advised that it was my debt and that I am responsible for it and that she would turn it over to legal. I advised her that is fine. I was not advised before talking to this rep that we was on a recorded line. Also I had advised that this was not my debt multiple times and even if it was (which is isn't) that she needs to review the South Carolina laws around debt collection before calling.

  

  Business Response

  Date: 05/17/2024

  Hello,
  
  We have received your BBB Complaint. We have searched our system using the information you provided and cannot locate any association in our system (name, phone number, email address, and "******* ****"). Based on all of the information and research, we have concluded that our company did not contact you. 
  
  Unfortunately, we do not have any additional information. We have recently received numerous, similar communications and are working diligently to identify the company making these attempts using our same acronym. So far, we have not been able to identify the company, but we continue to work within our industry to locate them. We recommend your continued diligence regarding these communication attempts.
  If you are comfortable doing so, it would be helpful if you could provide the phone number that called you. We would research to see if we can identify the company and then gladly share that information with you. If you choose to provide any additional information to assist with locating this company, you may email us at [email protected]. 

  Sincerely,
  ***** *********, Compliance Officer of Commercial Services Group, Inc. 

  Customer Answer

  Date: 05/20/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did ask for more information on the contacting party and the number they called from was ************* 
  
  
  
  Sincerely,
  
  
  
  ******* ******* 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********** ******** ****** I do not have a contract with this collection agency attempting to collect a debt and reporting on my credit report. They also have not provided me with the original contract as requested.

  

  Business Response

  Date: 02/26/2024

  Dear ******* *******

  We have validated the information we have reported to the credit reporting agencies is valid based on the documents we have on file. Because this matter is of personal nature, and to meet our commitment to protect your personal information, we cannot provide details directly in this complaint. However, we have reviewed all of our information and are emailing you the related documents and an explanation letter to the email address you provided in this BBB Complaint. 

  If you would like to contact us, please call ************ and refer to reference# ******* You may also reply directly to the email you receive. 

  We look forward to helping you further.

  Customer Answer

  Date: 02/26/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Commercial Services Group INC and do not have a contract with this company. They did not provide me with any original signed documents or anything to validate that I owe them this frivolous debt.

  

  Business Response

  Date: 03/13/2023

  Commercial Services Group, Inc. (CSG) has reviewed the complaint submitted by ********* ******, Jr. Since our response is thorough and contains personal information as well as supporting documents, we are providing the detailed response directly to ********* ******, Jr. at the address listed in the complaint. CSG has confirmed we are following all applicable local, state, and federal regulations regarding this matter. In addition, we are following all applicable rules and regulations pertaining to credit reporting.

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I knew that I had graduated with a zero balance from St Catharine College and actually had a physical transcript in my hand when I left. Months later i heard that students had a debt in order to repay what St Catharine fraudulently did that cost them their accreditation and to close. Since then I have not been able to obtain my transcript through an online service called parchment even though I have paid for it four times at the amount of $15. I have been aggressively dealt with by the people at commercial servicing group and LS associates which claim I have this debt. However, neither can provide an actual statement of what I owe and why I owe it, regardless of the information I give. they are literally holding my transcripts for ransom, causing me undue hardship to move forward with my education, career and my life. Without an official transcript, you cannot move on with your education. I know that I am federally being charged for my student loans and cannot get these people to release my transcript, claiming that I owe them and the college that closed money. Furthermore, proving fraud they awarded students with false degrees and this does include myself. In doing so, they prevented the government from wiping our student debt because the clause makes you ineligible to wipe a closed institutions student debt responsibility if they were granted a degree, however as stated, that degree was not the degree I was completing and is 60K useless to me now.

  

  Business Response

  Date: 02/06/2023

  Commercial Services Group, Inc. spoke with **** ***** on February 1, 2023. We advised her that LS Associates did not place her account with us and that we have no information regarding this matter. After receiving the BBB Complaint on February 6, 2023, our Compliance Officer reached out to LS Associates and validated that this debt has never been placed with CSG. CSG is in no way associated nor affiliated with this matter and has no additional information to provide. 

• Initial Complaint

  Date:11/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 U.S.C 1681 section 602 A States the right to privacy.
  
  15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.
  
  15 USC 1692c: Communication in connection with debt collection Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.
  
  15 USC 1692b: Acquisition of location information

  

  Business Response

  Date: 11/16/2022

  Commercial Services Group, Inc. (CSG) has reviewed the complaint submitted by ***** ***** Since our response is thorough and contains personal information as well as supporting documents, we are providing the detailed response directly to ***** **** at the address listed in the complaint. 

  CSG has confirmed we are following all applicable local, state, and federal regulations regarding this matter. In addition, we are following all applicable rules and regulations pertaining to credit reporting.