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Business Profile

Computer Hardware

Shan the Computer Man

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Shan the Computer Man's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shan the Computer Man has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:06/08/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Smoketown Tech on 04/15/22. I had dropped my laptop and it was damaged on the side. **** told me that it was no problem to fix and would have it ready by 04/20/22 the next week. Two weeks passed by and I asked when the laptop would be ready. **** would be unavailable for the next week and not return any calls. When he finally did respond he stated that he had to order parts for it and wouldn't be too much longer. He would not give any updates and I would continue to have problems contacting him and his store would be closed. I tried picking up my laptop on several occasions and he would make an excuse that the clue wasn't dry yet etc. I sent ** ******* today, 06/07/22, approximately 2 months after I initially dropped it off only to find that he didn't even fix it. ** ******* had to wait 3 hours for him to "jerry rig" the computer. I have attached pictures below. **** drilled holes in my laptop. He didn't even ask if that was ok to do. The laptop is does not open and close properly and is completely broken. the holes were drilled on both sides of the laptop. On top of that, he charged me an extra $100 to change a screen that was working perfectly fine. He claims that he "misunderstood" and will refund my money. I'm still waiting for that. I would have happily taken is some where else or sent it to the manufacturer to have it fixed.

    Shan the Computer Man is NOT a BBB Accredited Business.

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