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Business Profile

Computer Repair

Apple Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I took my iPad to get the screen replaced, I was told he could fix it. I saw on the website that he supposed to fix screens. When I picked it up for him the screen was not fixed properly, he put the wrong screen on and damaged my home button and told me he downloaded it on my iPad. I told him that it was not fixed and he said he would work on it again. I let him work on it again and he gave it back to me not turned on. So I took it to ubreak I fix and they printed a report from a diagnostic and said he damaged the heart of the iPad so it won’t work anymore. I went back to Apple mart to tell him he damnaged it and he got aggressive and said he wasn’t gonna pay for the damages he done. He yelled at me and made me nervous. So I drove off in my car.

    Business Response

    Date: 11/12/2023

    Customer bought an ipad for repair. The customer just gave complaint about the Screen and we worked  on this issue by replacing the screen and found that there was an issue with the mother board too.

    We almost worked for 4 hours but the issue was not resolved.   Service Charge was not collected from the customer, eventhough the screen was replaced. She was frustrated since her  ipad was not working.

    We offered a new ipad worth of $200 and she disagreed too/

     

     

     

    Customer Answer

    Date: 11/13/2023

     

    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ******* ****

    Business Response

    Date: 11/20/2023

    The customer came to the store back, we provided an offer to pick an iPad but the customer has rejected the offer.

    The offer was rejected and she is not ready to accept anything. so we do not want to provide any other offers to the customer since this is second time.

    We tried our best  to convince the customer.

     

    Thanks!

     

     

     

    Customer Answer

    Date: 11/21/2023

     

    Complaint: ********



    I am rejecting this response because: the owner never offered anything the first time until I came to the bbb about the situation so and he didn’t have equal value to what I paid for and I don’t want a rebuild iPad when my previous iPad was new .



    Sincerely,



    ******* ****

Apple Mart is NOT a BBB Accredited Business.

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