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Business Profile

Convenience Store

Marathon Gas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Marathon, located at 1001 Breckenridge Lane, Louisville KY 40207, for the consistently unprofessional and unethical practices I have encountered during my visits. I believe the business is engaging in unfair and improper conduct, and I seek your assistance in addressing these issues.

    Over several visits to this business, I have faced rude and disrespectful service from the staff, which I found to be both inappropriate and unprofessional. Additionally, I have been charged more than what was initially stated, and hidden fees have been added at checkout without clear disclosure.

    This pattern of behavior, including overcharging, unexpected fees, and unprofessional conduct, is deeply concerning. As this is the only store within a 15-minute radius of my location, I am unfortunately left with no alternative but to continue visiting it for my needs. However, the ongoing issues have significantly impacted my experience and trust in the business.

    I have attempted to resolve these issues directly with the business, but to no avail. As a consumer, I believe I am entitled to fair treatment, transparency in pricing, and professionalism.

    I request that the BBB investigate this matter and assist in ensuring that Marathon is held accountable for their actions. I also hope to receive guidance on how I can best proceed with ensuring these issues are addressed.

    Thank you for your time and attention to this matter. I look forward to your response and to a prompt resolution of my complaint.

    Business Response

    Date: 02/20/2025

    Per owner ***** ***** to Dispute Resolution Coordinator, he has contacted the customer and everything has been worked out. 

Marathon Gas is NOT a BBB Accredited Business.

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