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Business Profile

CPA

LBMC
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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  • Nicole T

    Date: 03/28/2025

    Nicole T

    Date: 03/28/2025

    Avoid like the plague. I contacted this company in May 2024 to help with taxes due for my aunt’s estate. I asked the accountant Wayne for an update literally for months and got nowhere. Sometimes I had to email him several times for any response at all. When it was close to the deadline and I still had nothing from him, I asked what the anticipated cost would be because it’s a pretty straightforward estate and was told $2500 to $3500 (which, on the low end, is $1k more than all other quotes I got.) When I asked for an itemized accounting of each cost so that I could understand why it was so expensive, I never got an answer.
    Finally, I had to sever ties because the deadline was so near. I asked Wayne to just give me what he got from the IRS, which was only a transcript dated 8/20/24, which means nothing was done on my aunt’s estate for months. Finally, I sent it to my new accountant Albert Klein at Amick & Company PSC and he got everything done within 2 weeks and on time. I was only charged $750.
    The worst part is, I recently got a bill from LBMC for $750. $750 for almost nothing. They have a lot of nerve charging me anything at all after I begged for progress on this account for months and only got a printed off IRS transcript out of the whole thing. I’ll make sure nobody I know ever works with this company. If they had any integrity at all they would respond with an apology and decline to charge me $750 for a printed off piece of paper.

    LBMC

    Date: 03/31/2025

    Thank you for your feedback. We apologize for any frustration you experienced during our attempt to be of service to you. At LBMC, we have spent the past 40 years helping businesses and individuals navigate complex tax matters with precision and care. As a 2025 USA TODAY Most Recommended Firm, we take great pride in delivering exceptional service and regret that we did not meet your expectations in this instance.
    To clarify, much of the delay was due to the unavailability of tax records, requiring us to work with the IRS to obtain the necessary information. This process can be time-consuming and, unfortunately, beyond our control.
    We appreciate you bringing this to our attention, as feedback is invaluable in helping us continuously improve our services. Our commitment remains steadfast in providing expertise, diligence, and client-focused solutions, just as we have for the past four decades.

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