Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get in touch with someone for weeks. Nobody ever answers the phone, and I get sent to voicemail with the assurance I’ll be called back. However, nobody ever calls back. I have called multiple times and left multiple messages.
Business Response
Date: 09/10/2024
*** *****. Thank you for bringing your concerns to our
attention, and we sincerely apologize for the delay in returning your calls.
The delay was due to a recent reassignment of your account to a new sales
representative. We understand how frustrating this can be, and I regret any
inconvenience it may have caused.
I’m pleased to report that your new sales representative has
since contacted you and resolved your requests. If you have any further
questions or concerns, please don’t hesitate to reach out to me directly. We
are committed to ensuring your satisfaction and am here to assist you at any
time.
Thank you for your understanding.
***** ******
************Customer Answer
Date: 09/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In fact, there was a not insignificant error on my part, due to a misunderstanding and discrepancy in the names of the companies with which I'm working. Everything is resolved perfectly!
Sincerely,
**** ********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:10/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Streamline payments was a previous merchant company we used and cancelled services. We have been leaving messages which have not been returned ,we have tried calling,have waited on the phone for over a 60-90 minutes just to get disconnected.There is no way to get through to anyone.We have been charged monthly $48.87 since cancelling ( which now has been years)
Stop payments has been on my on STREAMLINE PAYMENTS and STREAMLINE PAYMENTS for $48.87 and they somehow still take the money.I receive monthly statements of debits.I was advised by the bank to reach out to the BBB.Business Response
Date: 10/30/2023
Mr. ***** was a client and
did have an open account. For fraud protection and the clients’ protection require
a signed cancelation document prior to making any changes to an account
including closure. We apologize that Mr. ***** was unable to reach our office
directly. Most all our clients have a relationship with our local representative
that they can contact directly. Unfortunately, calls to the 24-hour support team
were not routed/forwarded to our sales support team. That has been addressed.Upon receiving Mr. *****’s complaint
on 10/20, we immediately reached out to Mr. ***** several times over the last
week via email at ************@verizon.net, and phone calls ************ and ************.
The second number is listed on the agreement. We have not received any response.We have closed the account
and Mr. ***** will no longer receive statements or fees.Customer Answer
Date: 10/30/2023
Complaint: ********
I am rejecting this response because: I have not received any emails nor voice mails. We do not have a *** phone number, This company has a history of not closing accounts to get paid for no services rendered. My fees should be refunded immediately.
Sincerely,
******** *****Business Response
Date: 10/30/2023
Mr., *****,
We received your response to our BBB reply. The email provided by the BBB complaint is "************@verizon.net". You can see our attempts below. Again, we apologize that your requests were not properly communicated to our office.
Your account is closed and will no longer be charged. Your message requested a refund. We can refund account fees as of the beginning of the calendar year, January through September. This amount is $508.83. Please feel free to reply to this email or reach out directly to me on my direct office line at ###-###-####.Thank you,
***** ******Customer Answer
Date: 11/01/2023
Complaint: ********
I am rejecting this response because:I have not had Streamline for mor the 9 months. It has been year. They have acknowledged they are wrong wrong.
They will have to refund the money they stole from me for years.
BTW Streamline owner is a local business man who came into my business and admitted he was getting paid monthly and knew the account was closed.
Sincerely,
******** *****Customer Answer
Date: 11/07/2023
Complaint: ********
I am rejecting this response because:
I have not had Streamline for more the 9 months. It has been year. They have acknowledged they are wrong wrong.
They will have to refund the money they stole from me for years.
BTW Streamline owner is a local business man who came into my business and admitted he was getting paid monthly and knew the account was closed.
Sincerely,
******** *****
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