Reviews
This profile includes reviews for Park Community Credit Union, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTara G
Date: 03/23/2025
5 starsTara G
Date: 03/23/2025
I do not normally write reviews, but when a company goes above and beyond what they are expected to do, credit is deserved. I have been a drive thru customer for years. But when I set up my first in house meeting, my financial portfolio was changed greatly. From my advisor, loan officer, bank teller, everything... they have the best team of people that actually care about your best financial situation. After a cc balance transfer, new car loan, 10 year financial plan for business, i am saving so much money per month and also set up for the next step in business. Extremely grateful to the knowledgeable and caring team at park community. They even stayed open past business hours to ensure my car loan was finalized. A+ from a happy customer. Fern valley road location in louisville ky
Park Community Credit Union, Inc.
Date: 03/28/2025
Tara,
Thank you for your kind words and being a loyal member of the credit union. I will pass your comments on to the staff at Fern Valley and their supervisor. We hope you have a great day.Review fromChristopher G
Date: 03/18/2024
1 starChristopher G
Date: 03/18/2024
This bank is not compatible with Venmo
Additionally, I spoke with a customer service rep and was told I would receive a phone call regarding my banking issue. The phone call never came and when I called back a week later there was no progress made on my issue. In my mind, this is terrible customer service. I cannot in good conscience recommend this establishment.Park Community Credit Union, Inc.
Date: 04/02/2024
March 28, 2024
Better Business Bureau
RE: Christopher G*****; Review ID 120624
Dear Dispute Resolution:
Thank you sharing the complainant information regarding the above referenced case number. Park Community Credit Union strives to provide excellent member service and works extremely hard to minimize any hardships to our members. We certainly appreciate Mr. G****** wanting to understand how to re-add Venmo to his account.
Park Community Credit Union has spoken with Mr. G****** and assisted him in adding his account to Venmo manually. We apologize that our representative did not reach out to him when he was expecting a call back from Park and have addressed this issue with the appropriate employees.
If Mr. G****** has any other questions or concerns, we will be happy to contact him. Please let us know if you need any additional information.Review fromSuman S
Date: 03/06/2023
1 starThis credit union service is the worst I have ever seen
No equality, and double standards on the rules. Rules change from person to person.
Unprofessional.
Silly excuses to deny your loan application.
No 2 agents give you the same answer to 1 question, agents are not knowledgeable.
Changes words.
Al they care is about you open checking account, but gives so many excuses for loans
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.