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Business Profile

Deck Builder

The Deck Doctor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 15, 2024 this company completed my wooden privacy fence and two gates. I paid $1100.00 in total. The owner and I did a walk through and I expressed concern because the gate was very low and brushed against the yard. He said it was normal. The owner completely ignore known issues he saw during the walk through of his crew’s work. His crew had put a string in the wood to open the gate. The string pulled completely through the wood and I had no way to open the gate. I promptly contacted the owner via text, sent pics as requested and he stated they would come out and install the proper piece. He knew the proper piece was not installed during the walk through but said nothing about it. I contacted the owner regarding the double gate on the driveway side because it was not flush and did not close properly. The owner used profanity toward me on the phone, refused to look at the gate, and hung up. I called the owner again and no answer. The double gate and the single gate do not function properly. The single gate is impossible for me to open. The double gate is very hard to open and the wheel on the gate is damaging my driveway.

    Business Response

    Date: 11/18/2024

    The job has been complete and paid. No further action needed. 

  • Initial Complaint

    Date:04/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against The Deck Doctor regarding the recent fence replacement and gate installation services provided on March 20th, 2024.

    On March 12th, 2024, I contacted The Deck Doctor by phone to arrange for the replacement of a section of my fence and the installation of three gates. We agreed upon the scope of work, and the services were completed on March 20th, 2024.

    However, on March 21st, 2024, I discovered a significant issue with one of the gates installed by The Deck Doctor. The gate was approximately 4-5 inches off the ground, creating a large gap that could potentially allow small animals to enter my property. I promptly notified *****, the owner, of the issue via text message and provided photographic evidence.

    Despite assurances from The Deck Doctor that the issue would be resolved, no action has been taken to rectify the situation. I followed up with ***** on March 25th, 2024, and was informed that their crew would address the issue on Wednesday. However, no further communication or action has been taken since then.

    I reached out to them today, April 16th and ***** stated due to having surgery that it would be a few weeks before they would come back out. He also stated since I paid final payment and everything was good.

    The lack of response and failure to address the issue in a timely manner is unacceptable and reflects poorly on the professionalism and integrity of The Deck Doctor. As a paying customer, I expect the work to be completed to a satisfactory standard and any issues to be promptly resolved. At this point, I do not want him back on my property.

    Business Response

    Date: 04/26/2024

    Customer was very rude to my employees. Not sure if it was because of their nationality but anyways, we don’t get paid until the customer inspects our work and is satisfied as was this case, so we thought. I offered to work her in our schedule but I guess it wasn’t fast enough for her. My workers are very respectful but she made them uncomfortable coming her residence. She absolutely got a quality job from us. 

The Deck Doctor is NOT a BBB Accredited Business.

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