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Business Profile

Dermatologist

Forefront Dermatology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

This profile includes complaints for Forefront Dermatology's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Visit 10-11-2023 for ****** ******. I was looking for a dermatologist to look at my son’s *********. Called a few local places to get prices. They quoted me $178 for a visit which was approx same as other places so I went with them. I specifically asked if that was all the visit would cost when I made the appt, I told them I was self pay with no insurance and needed to know my cost up front. The person said that was all I would pay for initial consult. On appt day I signed many papers and likely signed one that said if there is addl fees I’m responsible for them, but since I asked before coming to clarify my charges I didn’t expect there to be any and signed everything they asked me to. I paid the $178 and we saw the dr for about 15 minutes total. He looked at my sons back said it looked bad, talked a bit about treatments, called in a few prescriptions to try and wanted to see him again in about 6 months. No one said anything about what kind of level this visit was or that I had any addl charges to pay. When I got the bill I called and explained exactly what I was told when I made the appt. She said even if the person told me that, it didn’t matter, cause I signed the paper saying I would be responsible. I then talked to someone else and she was going to go back and listen to the recording of the day I made the call to see what I was told but even if that’s what I was told she said I still had to pay. So before they could tell their receptionist to correct what they were telling self pay people I called myself pretending to be another self pay customer and was again told the $178 (wish I’d recorded it) After my complaint they were sure to fix the issue and on a third try, they now tell the customer that there may be addl charges on the day of visit and will be billed later but $178 on the day of. I tried to resolve this and even asked to have ** ******* look at it and adjust his billing. This is not a high level visit to justify charging me $474.

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