Complaints
This profile includes complaints for Heaven Hill Brands's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted a rebate multiple times for a $3.00 offer on the purchase of a 1.75 l bottle of Christian Brothers brandy (Offer code 20241) and was rejected all three times even though I submitted all required documents. The submission number is ***************.
The rejection cards I've received do not clearly state what was lacking in my submittal.
I have submitted 100's of rebates in the past and have had no issues until this recent submittal.
I am not going to submit it again for the 4th time only to be told that it was rejected again.
I have been a good customer and have purchased many bottles of Christian Brothers brandy, but am going to move on and not purchase any more of this product.
Business Response
Date: 05/07/2025
Heaven Hill Distilleries,
Inc. is in receipt of your letters regarding a consumer complaint filed by *******
******* in relation to a rebate for Christian Brothers Brandy, wherein the
submission address was printed incorrectly on the rebate form. Please be
advised that our records indicate the issue has since been resolved.
In lieu of submitting the
rebate by mail, consumers also have the option to redeem the rebate online, the
site and QR code which are listed on the rebate tear-off. In addition, for
support purposes, consumers may speak with a support representative by phone by
calling 877-322-8355, the number listed on the rebate tear-off, or by utilizing
the online support option that is accessible on the rebate as well.
While Heaven Hill is not
aware of any functional issue that would have prohibited the consumer from
submitting the rebate for processing online, and additionally feels that
adequate support options were offered for the resolution of submission issues,
upon receipt of this complaint and as a courtesy to our valued customer, we
have nonetheless issued the rebate to the customer in the amount of $3.00 on
May 6, 2025 (check no. *******).
We have attached the following documentation:
The rebate tear-off which includes the Support Center phone number and the online redemption website
Screenshot of the Rebate Support Center Landing Page with the referenced Christian Brothers Brandy rebate, and Contact Us link shown at lower left corner
Unless we receive further communication from you, we
will consider this matter closedInitial Complaint
Date:03/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased Bottle of Even Williams Black Label Bourbon. Its taste was concerning and released pressure when opened. 2 other bottles released pressure from same lot shown on bottles. Other bottles did not have the bad vapor taste. They still hissed when opened. I contacted Evan Williams which was a hassle. They do not seem to have a customer service number that can resolve a issue. Customer relations person ******** ask for the cork Bottle did not have a cork it uses a screw cap.... Then ask for pictures of bottle. Wanted the contents of the bottle. I sent pictures of bottles date place purchased .I ask her to test batch lot. Months of off on contact never resolved or answered questions. Left messages never contacted back. Out right lied to about a call back which I never received. Horrible customer service. Last response from ******** was to send my contact information for a refund. This never happened. Told 2025 months later batch tested ok. I am not new to their products. I have purchased there products for years. I still do. I never complained to them before. Lack of communication and respect over complaint of a inferior product has opened my eyes what they think and feel of their customers. Giving Evan Williams the benefit of doubt. Maybe the problem is lack of communication with the company to handle legitimate. complaints.Business Response
Date: 04/17/2025
Thank you so much for forwarding this to us.
**** *****, our Director of Kentucky Experiences, personally spoke at length with ***** ****** to better understand his concerns and address any outstanding issues.
We are pleased to report that this situation has been addressed and resolved satisfactorily, according to Mr. ******.
Please let me know what else we need to do on our end to close this out.
Thank you for your assistance.
Best,
*****Customer Answer
Date: 04/24/2025
I believe a big miscommunication happened between us. This has been resolved. I want to Thank **** for the communication we had. Thank You BBB for connecting me with Evan Williams
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:02/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sent in receipts for 3 bottles of Deep Eddy and rebate coupon within time frame. Was for $20 which I never received. Dated 10/20/22. Rebate was good to Jan 2023. Was mHeaven Hill Deep Eddy Vodka ****** ** *** ****** *** **** ** **********Business Response
Date: 05/19/2023
Check for $20 was reissued on 4/10/2023 and invoiced on 4/20/2023. It mailed to the consumer on 4/25/2023 and was presented at the bank on 5/10/2023. Thanks!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.