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Business Profile

Dumpster Services

Waste Now Restrooms & Dumpsters
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a dumpster delivered and due to them not being able to contact us before the delivery time after we already discussed placement of the dumpster the dumpster was placed in the street where we are guaranteed to get a fine. The dumpster was delivered earlier than scheduled not leaving time for anyone to get there. When I discussed it with the woman who answered the phone she stated that she would charge me an extra $50 for them to come and put it in the yard. She stated that she was the only one that knew there would be a fine for parking the dumpster on the street and that the driver had no knowledge. When asked for a refund she stated that I could not get a refund even if I do not use the dumpster. Poor customer service, no accountability and knowingly placing a dumpster in an illegal zone when there was clearly space in the yard to place the dumpster.

    Business Response

    Date: 05/01/2023

    Dear ********* 

    Thank you for sharing your feedback.  We are very sorry your experience didn't match your expectations.  We apologize for your frustrating experience and appreciate you bringing this issue to our attention.  We always aim to deliver a great customer experience, unfortunately there are things we cannot control but we trust that we have rectified the situation to your satisfaction.  If there are other things/issues we did not address or that you would like to discuss, we ask you to please give us a call.  We know you spoke with our owner and we look forward to earning your business again.  

Waste Now Restrooms & Dumpsters is BBB Accredited.

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