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Business Profile

Event Center

The Bourbon Hall

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tickets were purchased on 4/28/2025 @ 6:47PM in the amount of $92.44 through *********** We were to be provided with services from a popular rapper at the Bourbon Hall in Louisville KY on May 3rd from 11PM to 4AM. The Main artist never showed up. This is false advertising. The artist was at another location on same night at the ice house in Louisville KY, but ********** and Bourbon Hall still proceeded to collect money for tickets. I lost 92.44 and I want my money back plus more for the false advertising. Paid expecting to see Moneybagg Yo and did not get to see him. Very upset about this.

    Customer Answer

    Date: 05/05/2025

    Tickets were
    purchased on 4/28/2025 @ 6:47PM in the amount of $92.44 through *********** We were
    to be provided with services from a popular rapper at the Bourbon Hall in
    Louisville KY. The Main artist never showed up. This is false advertising. The
    artist was at another location on same night, but ********** and Bourbon Hall
    still proceed to collect money for tickets knowing that this artist was not going to show up. With tickets bought, and money spent to enjoy this night I lost close to 1,000. I want my money back for all of this because this was false advertising. Very disappointing. This was for my birthday, and it turned out horrible. There was no Tickets were purchased on 4/28/2025 @ 6:47PM in the amount of $92.44 through *********** We were to be provided with services from a popular rapper at the Bourbon Hall in Louisville KY. The Main artist never showed up. This is false advertising. The artist was at another location on same night but ********** and Bourbon Hall still proceed to collect money for tickets. I lost nearly 1000.00 and I want my money back plus more for inconvenience.

The Bourbon Hall is NOT a BBB Accredited Business.

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