Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a service request with OnPoint Warranty Solutions LLC on March 12, 2025 regarding a non-working dehumidifier. The unit is under an extended warranty contract until 11/10/2029. I received a reference number ******** for this request and was told it will be processed in 7 to 10 business days,
  
  I haven't received any updates regarding this service request. I called the toll-free number ###-###-#### a few times and was promised I would hear from them soon. I spoke to a customer service manager on 03/27/25 at 2:50PM and was told I would receive a call from the back office in 24 hours regarding this case. I didn't receive any phone call or email so far.
  
  I would like to request assistance from BBS to resolve this issue.
  
  Regards,
  **** ****

  

  Business Response

  Date: 04/15/2025

  We understand your frustration and apologize for the ongoing issues with your stove. Please note that we do not administer Electrolux products, but we will forward your information to them for further review. 
  For direct assistance, we recommend reaching out to Electrolux 866-386-5286. 
  

  Customer Answer

  Date: 04/17/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I called the number provided 866 386-5286 several times. Attached is the screen shot of the calls from my phone. Each time a customer service rep informed me that she could not talked to the back office but sent them email requesting to provide me an update. I never got any updates. The last time I called on March 27 and requested to speak with a manager, she promised that I would receive a call from the back office in 24 hours and told me to watch for the call.  It didn't happen. It has been more than a month now without an update from OnPoint Warranty Solutions LLC.

  The contract was issued by OnPoint Warranty Solutions LLC so they should be the one responsible for the repairs or replacement. They can contact Electrolux and provide me an update.
  
  
  
  Sincerely,
  **** ****

  

  Business Response

  Date: 04/21/2025

  Guardian Protection Products has researched the complaint filed by **** **** and previously attempted to make contact. We will be attempting contact with the consumer again in order to work towards a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

  Customer Answer

  Date: 04/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Frigidaire has sent me a form to fill out on April 21st for the replacement. I filled out the form and emailed it back to Frigidaire on April 22nd. I am waiting from Frigidaire to repair or replace the humidifier. This complaint against OnPoint Warranty Solutions LLC is resolved at this time.

  Thank you for your assistance.
  
  
  
  Sincerely,
  
  
  
  **** ****
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant resubmitting and denying of claims that are within warranty service.

  

  Business Response

  Date: 04/15/2025

  Guardian Protection Products has researched the complaint filed by ***** ******. We have contacted the consumer and are in the process of resolving the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not sure of the date that I call their company Guardian Furniture Protection to file a claim but it was within the last two months, they said that there was a glitch in the system so it took almost two months to get to me to only deny my claim, my loveseat has been cut and I do not know how it happen but I do know and I told them that I had repair people in ,my home before and this is how it may have happen or that I got it delivered that way as I seldom sit on it, they in turn denied me because they are saying that there warranty does not cover outside contractors, first of all I do not believe that they can not product that in writing, their warranty states that it covers cuts, spills ect. yet they will not honor it, I want my loveseat repaired or my money back

  

  Business Response

  Date: 04/09/2025

  Guardian Protection Products has researched the complaint filed by ****** ******. We will be contacting the consumer and working toward a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

  Customer Answer

  Date: 04/09/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Frigidaire Dehumidifier from BJ's Warehouse for $199 on May 2, 2023. I was offered and accepted a Warranty from "One Point Warranty Solutions" via an email that was sent to me, and it became effective July 28, 2024 for $63.96 (5 year Warranty). In January of 2025 my dehumidifier stopped working and I called [866-386-5286] to report my issue (as per the instructions provided in the Warranty document). I was told my issue required my product to be replaced(not repairable) which I'm also told that a replacement was approved since January 16, 2025. I have since called this phone number 3 times in March (4th, 17th & 31st) asking for an update to my claim. Each call is roughly an hour of my time. Each time I'm told the replacement was approved in January but, they could not provide any further information. Each time the Representative indicated that they were escalating my problem to "The Back Office" and someone would be in touch with me shortly. To date no one has ever contacted me from this Company since I reported my claim. I've asked to speak with a supervisor each call I've made, and I am always told no one is available. It appears to be a script to say they will elevate to "The Back Office" because each Representative I've spoken to says the same thing. I need my replacement product shipped ASAP and open communication from OnePoint in order to provide updates and details on the delivery of the replacement dehumidifier. I have fulfilled my side of this warranty, and I expect OnePoint to fulfill their side.

  

  Business Response

  Date: 04/04/2025

  On Point Warranty has researched the complaint filed by **** *********. We will be contacting the consumer and working toward a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

  Customer Answer

  Date: 04/08/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  "One Point Warranty has researched the complaint filed by **** *********. We will be contacting the consumer and working toward a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers." This answer provides zero guarantee that the company will in fact contact me. Their lack of contacting me is why this complaint was filed in the first place. The last three communications I had with this company I was told this exact answer - Someone from the "Back Office" will be in touch with me shortly. This is what I was told on March 4th, 17th & 31st of 2025. As of the writing of this response I have yet to be contacted by this company. Not sure why they need to work toward a resolution when I've been told they already approved a replacement dehumidifier effective January 16th, 2025. They need to have the "approved replacement dehumidifier" shipped to me ASAP. Not sure there is anything here that is stopping their fulfillment of the Warranty other than they're not sending me the replacement dehumidifier. As I've said, I have received no contact (zero) from this company regarding getting this resolved. All contact has been initiated by me and each time I have been stuck on the phone for between a half hour to an hour with ultimately no resolution. I cannot agree to a resolution that states they will be contacting me when they have had months to do so and have not yet to reach out to me in any manner. The only email I received from them was only sent because I pushed the representative I was speaking to on the phone for some kind of documentation because I was receiving nothing from this company. I need to be contacted by this company & the dehumidifier shipped. Very easy resolution is they actually would do what they fulfill the Warranty.   
  
  
  
  Sincerely,
  
  
  
  **** ********

  

  Business Response

  Date: 04/11/2025

  Guardian Protection Products has researched the complaint filed by **** ****** and previously attempted to make contact. We will be attempting contact with the consumer again in order to work towards a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

  Customer Answer

  Date: 04/11/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: their answer references that they have tried to reach ***** ******? That’s not even me. No one from Frigidaire or OnePoint Warranty Solutions has tried to reach out to me at all. This issue has been going on since they approved my replacement dehumidifier back on January 16th. We are now almost 3 months later and no one has attempted to contact me. I’ve been told now several times (based on my contacting them) that someone would be getting in touch with me. Never happened. They have my phone number & email - no contact. BBB has contacted me at least 2 times recently in which I’ve responded almost immediately. If they would just send the replacement dehumidifier which has already been approved by them  this nonsense would be done. From where I sit, the lack of contact to me from them and their lack of any follow through to me is simply a delay tactic on their part. Looks to me like they have zero intention of fulfilling their obligations based on the Warranty I purchased.
  
  
  
  Sincerely,
  
  
  
  **** ********

  

  Business Response

  Date: 04/15/2025

  We understand your frustration and apologize for the ongoing issues with your stove. Please note that we do not administer Electrolux products, but we will forward your information to them for further review. 
  For direct assistance, we recommend reaching out to Electrolux 866-386-5286. 

  Customer Answer

  Date: 04/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Does anyone read these responses "From Business" in relation to my complaint? This response states, "apologize for the ongoing issues with your STOVE". My issue is with a Frigidaire DEHUMIDIFIER. Then it goes on to state that "we do not administer Electrolux products"? As I've stated I have a Frigidaire Dehumidifier. I followed the procedure clearly stated within the warranty I purchased and called the phone number listed in the Warranty. The Warranty has the name OnePoint Warranty Solutions, LLC as the issuing company of the Warranty. After complaining to the representative on the phone I received an email from "Customer Service @ Frigidaire.com". I have been verbally told my replacement dehumidifier was approved back on January 16, 2025. I have complained about the communication from this company. The last 2 responses from this company to my complaint were (1) stated that my name was "**** *********" who I am not. So, if they are tying a complaint to a individual's name, they are not even looking at the right complaint. (2) this latest response talks about "my Electrolux Stove" which has nothing to do with me or "my Frigidaire Dehumidifier". This entire process is ridiculous. This communication is horrible and not even close to addressing MY problem. What a waste of time for all of us caught in the vortex. I am simply looking for the FRIDGIAIRE DEHUMIDIFIER replacement that was APPROVED on JANUARY 16, 2025, to be delivered to me ASAP. It's a pretty simple and easy request to answer. Where is the DEHUMIDIFIER and when will it be DELIVERED? I sincerely hope that the next response I receive in regard to my BBB Complaint actually gets my name accurately (**** ********) and actually addresses the product I am looking to be replaced (FRIGIDAIRE DEHUMIDIFIER).     

  
  Sincerely,
  
  
  
  **** ********

  Customer Answer

  Date: 04/23/2025

  
  
  

  Complaint: ********
  
  I am rejecting this response because:

  Does anyone read these responses "From Business" in relation to my complaint? This response states, "apologize for the ongoing issues with your STOVE". My issue is with a Frigidaire DEHUMIDIFIER. Then it goes on to state that "we do not administer Electrolux products"? As I've stated I have a Frigidaire Dehumidifier. I followed the procedure clearly stated within the warranty I purchased and called the phone number listed in the Warranty. The Warranty has the name OnePoint Warranty Solutions, LLC as the issuing company of the Warranty. After complaining to the representative on the phone I received an email from "Customer Service @ Frigidaire.com". I have been verbally told my replacement dehumidifier was approved back on January 16, 2025. I have complained about the communication from this company. The last 2 responses from this company to my complaint were (1) stated that my name was "**** *********" who I am not. So, if they are tying a complaint to a individual's name, they are not even looking at the right complaint. (2) this latest response talks about "my Electrolux Stove" which has nothing to do with me or "my Frigidaire Dehumidifier". This entire process is ridiculous. This communication is horrible and not even close to addressing MY problem. What a waste of time for all of us caught in the vortex. I am simply looking for the FRIDGIAIRE DEHUMIDIFIER replacement that was APPROVED on JANUARY 16, 2025, to be delivered to me ASAP. It's a pretty simple and easy request to answer. Where is the DEHUMIDIFIER and when will it be DELIVERED? I sincerely hope that the next response I receive in regard to my BBB Complaint actually gets my name accurately (**** ********) and actually addresses the product I am looking to be replaced (FRIGIDAIRE DEHUMIDIFIER).     

  Sincerely,
  
  **** ********

  

  Business Response

  Date: 04/23/2025

  We understand your frustration and apologize for the ongoing issues with your Dehumidifier. Please note that we do not administer Electrolux products, but we will forward your information to them for further review. 
  For direct assistance, we recommend reaching out to Electrolux 866-386-5286.  

  Customer Answer

  Date: 04/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  As I stated in my original complaint to BBB, I called the phone
  number within the Warranty document I was provided. That document was provided
  to me by OnePoint Warranty Solutions, LLC. One of the representatives from that
  phone number (866-386-5286) told me that my replacement Dehumidifier was
  approved effective Jan 16, 2025. The phone number listed within this latest
  "Message From Business" is telling me to call Electrolux at the same
  number I originally called (866-386-5286). That phone number is a black hole.
  All contact has been from me to them. Wasted hours of my time. The Warranty supplied to me shows OnePoint Warranty Solutions,
  LLC as the issuer, Based on research OnePoint Warranty Solutions, LLC and
  Electrolux are connected in business[OnPoint Warranty Solutions LLC is the
  company that underwrites Electrolux's service contract programs. Electrolux, in
  turn, administers the claims process for these contracts. Essentially, OnPoint provides financial
  backing for the warranty, while Electrolux manages the day-to-day service.]
  Ultimately, if OnePoint Warranty Solutions, LLC wants to hide behind they only provide
  financial backing then at this point should issue me a check so that I can go
  out and purchase a new dehumidifier. Not sure how the Company that is listed as the
  Warranty issuer can act as though fulfillment of the Warranty provisions is not
  their responsibility? That phone number
  (866-386-5286) is NOT at all helpful. BBB should try calling (866-386-5286). It takes forever before anyone
  answers & ultimately no help. Ask for a
  supervisor, never available. Call always ends in the "the Back
  Office" will be in touch. Never contacted. I'll ask you (BBB), how do
  you suggest getting the replacement dehumidifier in my hands? Many of the
  responses I've received don't even make any sense. I want input from BBB as to how this should proceed to get this
  resolved.

  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dining table set from Bob's Furniture and added Goof Proof Protection so that in the event it fails, I would be able to have it repaired or replaced. 2 of my chairs failed and I submitted a claim. Instead of them replacing the chairs or repairing them. they issued a reselection voucher to find something else. That won't work for me because I need the same chairs that come with the set. Also the credit amount issued is not enough to purchase 2 of the same chairs with tax and delivery. I'd have to come out of pocket with almost 300.00 which isn't fair if I purchased protection for this issue when I purchased the set. The chairs are 130.00 plus tax and delivery a piece and they only issued a reselection credit of 89.61 for each chair.

  

  Business Response

  Date: 04/02/2025

  Guardian Protection Products has researched the complaint filed by ********* *******. We will be contacting the consumer and working toward a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

  Customer Answer

  Date: 04/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The company contacted me and offered no resolution to my complaint only that they could not help me. I did however contact Bob's Furniture and advised them of my issue and they agreed to replace my chairs at no cost. I advised them they need to get rid of the so called warranty company that handles their customers. They are garbage.
  
  Sincerely,
  
  
  
  ********* *******

  

  Business Response

  Date: 04/09/2025

  Guardian Protection Products has researched the complaint filed by ********* *******. We have contacted the consumer and are in the process of resolving the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about a 5 year protection plan that we purchased from Guardian Protection Services (OnPoint Warranty Solutions). It is for an 8x11 wool rug purchased from ******* Furniture in Raleigh, NC. Order date was 4/10/23. Sales order *********26. We paid $1845 for the rug and $199 for the Guardian Signature Plus protection plan. In Dec 2024 I filed a claim with gppclaims.com. I followed up on Jan 9, 2025 and the could not find claim request. 1/15/25 I had to resend the pictures and info. On 1/16/25 I got email with plan#************ and told to file online . I had a prior claim on another rug and they confused it. Eventually I got a letter denying coverage as they said they don't cover dirt on carpet. I had said it was not dirt on the original claim but they closed the claim.
  Today we had a carpet guy out to our home and I had him take a look and he doesn't think this worn looking area is dirt either. we have had NO spills on the rug and also don't wear shoes on it. Also he noted that throughout the carpet the loops or tufts are popping out which is unusual for this wool rug.
  What I am asking for is for them to send out a technician to examine the rug before they deny it.

  

  Business Response

  Date: 04/02/2025

  Guardian Protection Products has researched the complaint filed by *** AND **** ******** and previously attempted to make contact. We will be attempting contact with the consumer again in order to work towards a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date purchased was 4/29/2024. GE **** icemaker makes a groaning noise that is audible 30 feet away. The manufacturer recommend maintenance has been performed monthly. In an abundance of caution only distilled water is used as to not introduce any hard water to delicate machinery. I've made multiple calls and met resistance and an in ending list of requests. I sent photos, videos and audio records and was told it has hard water build up which is impossible. I requested via email for escalation and again was told they would not escalate nor exchange the unit.

  

  Business Response

  Date: 03/28/2025

  OnPoint Warranty no longer handles **** claims. Please call ** ********** at ************** for further assistance. 
   
   
  Return for Refund or Exchange 
  If you purchased an **** Ice Maker from ***************** you may return it for any reason within 60 days of delivery and receive a refund. To request either a refund or exchange, please visit: 
  ******************************************************************************* 
   
   
  If you purchased an **** Ice Maker from any other retailer, and outside the retailer's return window, you can make a warranty claim for a replacement appliance up to one year from the date of purchase by calling 1-866-907-6718. 
  ** **********: Shop for Home, Kitchen, & Laundry Appliances 
  ** ********** is your home for the best kitchen appliances, home products, parts and accessories, and support. 

  Customer Answer

  Date: 03/31/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my 3rd stove in less than 2 years with this company. The same part continues to break OR is already broke before entering my home. I believe this company is well aware of the problem but yet keep selling this obvious Lemon of a product. I am seeking a full refund. I do not want any further replacement stoves, as I am well aware they are junk. The last replacement was received March 12th after fighting for 4 long months waiting on a part that never came. The problem with these stoves is the main PCB boards. The internal thermometer of the gas range. I have recently reached out to my lawyer and am prepared to contact the local news for the tri-state area to expose this. I have spent months, holidays with no stove. In fact the last stove was such junk that not only internally did the stove not work, but 5 out of 6 burners were broke as well-needing me to light a match to turn my pilot burners on. This is ridiculous on a product costing close to $5000! This is a lot of money for a product that just does not work. Also, because the stove temperature is off, it makes the meals you prepare unsafe to eat! Under cooking meats can give you food poisoning. Of course, you always need to check your meals but again- if it takes 2 to 3 times for the meal to get cooked, either way this is Completely unacceptable- my first 2 stoves were Frigidaire-this last replacement is ********** - all the SAME company and now I have realized - all with the exact same defect. The company needs to make a public recall on this - acknowledge this and fix the problem- but as for myself- 3 is enough and now I would just like my money back. The first model #**********- the last model # is **********

  

  Business Response

  Date: 03/18/2025

  We understand your frustration and apologize for the ongoing issues with your stove. Please note that we do not administer ********** products, but we will forward your information to them for further review.
  For direct assistance, we recommend reaching out to ********** ************. 

  Customer Answer

  Date: 03/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I believe you are part of the warrenty company pertaining to this range and the way this has been handled the past 2 years has been a nightmare. 3 stoves in 2 years is ridiculous. The repair companies you - the warrenty company has sent out to my home has been nothing more than an absolute joke. No communication. Rude, disrespectfuly service workers- never actually fixing the stove at all but fully collecting payment for repairing something which was not repairable. Now, I have a brand new replacement and on first meal.... it is broke. I have filed a complaint with ********** as well now. If your corporation has no ties to the ********** warranty, then i apologize for the inconvenience. But, your title is above the name on the extended warranty, which leads me to believe you are one in the same.
  
  
  
  Sincerely,
  
  
  
  ********* **********

  

  Business Response

  Date: 03/19/2025

  ********** will reach out to them directly, we do not administer the warranty and cannot assist.

• Initial Complaint

  Date:03/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sends technicians out that are dishonest and inexperienced. I purchesed a warrenty for a sectional couch and discovered that the frame of the chais attached was damaged. This company sent a tech out to repair the damage. The tech told me to my face that it was damaged beyond repair, told me he was going to write a report and that the company would more then likely replace it. Days later I get an email with a denied claim that said, Their tech did not see any damage to the chais and that the issue was caused by "loss of foam". This company is dishonest and so is thier techs. The chais is clearly damaged, you can see, feel, and hear the damage. Please help me resolve this issue.

  

  Business Response

  Date: 03/19/2025

  Guardian Protection Products has researched the complaint filed by ******* ******** We have contacted the consumer and are in the process of resolving the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers. 

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Explanation below. Company changed coverage after service call performed. Manufacturer referred me to this company to cover what they didn’t. Company hired service provider knowing what supplies were necessary to complete the job, now refuse to cover said supplies. I never saw their ‘terms’ before today, I purchased the unit with a ten-year parts an labor warranty.

  

  Business Response

  Date: 03/06/2025

  ******** ********** ******** has researched the complaint filed by ***** ****** . We will be contacting the consumer and working toward a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers.