Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The end of February 2024 I submitted a claim against my furniture warranty with ********. It is now 6 months later and I am still waiting for my furniture repair. I have not been able to use my living room. They sent some parts but not everything needed by the tech that has been to my house twice. I now want a new couch and love seat because they obviously can’t fix it if I’m still waiting 6 months later.

  

  Business Response

  Date: 08/15/2024

  ******** Protection Products has contacted the consumer and resolved the complaint. Thank you for keeping us aware of concerns brought to your attention by our
  customers.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *** ******. My plan number is *************. My contact info is *** ******** or ***************. I am writing because I am requesting a refund of $499.00, of which I paid when I purchased my plan for my furniture. My claim number is *******. For 3 weeks I have been trying to contact ******** in regards to my claim, have been told 5 different times that a Supervisor would call me back and until this day I have not received a call. I have spoken with numerous amount of people at ******** but none can help me with my claim. I have dates, names and times of everyone I have spoken to and will use this in my case. I will definitely be contacting Better Business Bureau as well as others. My bed broke 3 weeks ago and this company has done nothing to help. So therefore I am requesting my money back. Bob’s Furniture stated as of April 2024 that ******** would be responsible for protection of the furniture.

  

  Business Response

  Date: 08/15/2024

  ******** Protection Products has contacted the consumer and resolved the complaint. Thank you for keeping us aware of concerns brought to your attention by our
  customers

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty on my washing machine from ********** on 4/29/2024. The warranty is issued by OnPoint Warranty Solutions LLC. I called for service on my washing machine on 7/9/24 and they schedule ****** ********* *** from Mine Hill, NJ to service our washing machine. ****** ********* arrived on 7/11/24 and determined that parts were needed to fix my machine. The following day, ****** emailed me to state that they didn't have the parts in stock and because they exceeded $500 I should ask ********** to order the parts. On 7/17, I called On Point the warranty provider for ********** to request that the parts be ordered. I was told that I would receive a call back when the parts were located and that they would coordinate with ******. None of these steps occurred, so I called OnPoint back two more times and spoke with a customer service rep. who wanted me to repeat the parts list and gave me a different response on how my my washing machine would be fixed while no proof of any action on their part was given. These phone class in total lasted around 4 hours of my time. I called ****** to see if they could help, but they haven't been able to reach **********. Finally, I called On Point back and requested a supervisor. ****, the supervisor indicated that he would order the parts and if the backordered part couldn't be obtained after numerous steps and a waiting period, I would receive a new washing machine. Yesterday, I received the 10 screws and bolts which were the cheapest and least technical parts required for my repair. None of the critical and difficult to source parts from ********** arrived. I haven't received any updates, or evidence that my warranty claim is under any kind of credible review process. Currently, it seems that I have wasted money on a warranty and that ****** ********* will likely receive payment for briefly looking at my machine. The lack of clear communication, transparency and honesty from all companies is deplorable.

  

  Business Response

  Date: 08/06/2024

  Thank you for reaching out and sharing your experience. We apologize for the inconvenience you've encountered and understand your frustration with the situation.
  It appears that there has been a miscommunication regarding the handling of your warranty claim. While OnPoint Warranty Solutions LLC issued the warranty, we do not directly manage the claims process. For this reason, you will need to contact ********** directly for further assistance. We have forwarded your information and concerns to **********, and they should contact you soon to address the issue and provide the necessary support. We apologize for any confusion and inconvenience caused by this process. 

  Customer Answer

  Date: 08/14/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****** ******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased as extended warranty service plan effective 10/12/23 on my ********** Dryer. My certificate number was **********. I called last week asking for service on the dryer because of a loud noise it was making. I was told a service contractor would come today 7/16/24 and given a confirmation number of ********. When I didn't hear from them I called to confirm the appointment and was told they did not provide service for this plan, I should call OnPoint. When I did, after a considerable wait I was told that service was being arranged for 7/22. When I asked who the provider would be, I was not given a name, but told "the back office" was working with a service provider in GEORGIA to take care of my dryer in COLORADO. I asked how this could possibly work, I was told I would just have to wait until 7/22/24 to see what they could arrange. When I told the agent on the phone I felt I should get a refund of the $88.99 I had paid for the plan if they had no service providers in my area, he immediately cancelled the plan, only then informed me I would be getting a PRORATED refund. I feel this is not right since they obviously can't honor my plan and should be responsible for a full refund. I should add I have not had any service provided under the agreement to date. I feel they have misrepresented their ability to provide the services I paid for.

  

  Business Response

  Date: 07/19/2024

  We have forwarded your information to **********, someone will reach out to you soon.

  Customer Answer

  Date: 07/26/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have had no contact from ********** and have not received any refund

  
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 08/01/2024

  You will need to reach out to ********** directly in regards to your refund, their number is ************

  Customer Answer

  Date: 08/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I tried calling the ********** phone number provided and was on hold for over an hour. Next, I called the number but selected the "Chat" option and was told there was a more than 10 minute wait time....that time has now exceeded 45 minutes. This response is of no help if the company does not deal with phone calls or even "chats" in any reasonable amount of time. I am more and more convinced their whole "extended service plan" is a scam with no services provided and no way to communicate or resolve any issues.
  
  
  
  Sincerely,
  
  
  
  **** ******

  Customer Answer

  Date: 08/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I tried calling the ********** phone number provided and was on hold for over an hour. Next, I called the number but selected the "Chat" option and was told there was a more than 10 minute wait time....that time has now exceeded 45 minutes. This response is of no help if the company does not deal with phone calls or even "chats" in any reasonable amount of time. I am more and more convinced their whole "extended service plan" is a scam with no services provided and no way to communicate or resolve any issues.
  

  
  

  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 08/09/2024

  We apologize for any inconvenience and understand your frustration. We are committed to resolving this issue. Please confirm your preferred contact method so we can provide this to **********. 

  Customer Answer

  Date: 08/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I actually appreciate their response, but it seemed I would have to reject it to continue the correspondence. Per their request, I would like ********** to either respond to my email: *********************, or call my cell # *** *** ***1.  Thank you!
  
  
  
  Sincerely,
  
  
  
  **** ******

  Customer Answer

  Date: 08/14/2024

  
  
  Complaint: ********
  

  I am rejecting this response because: I actually appreciate their response, but it seemed I would have to reject it to continue the correspondence. Per their request, I would like ********** to either respond to my email: *********************, or call my cell # *** *** ***1.  Thank you!
  
  Sincerely,
  
  **** ******
  
  
  
  

  

  Business Response

  Date: 08/20/2024

  OnPoint Warranty Solutions has researched the complaint filed by **** ****** and previously attempted to make contact with her retailer. We will be attempting contact with the company again in order to work towards a resolution of the complaint. Thank you for keeping us aware of concerns brought to your attention by our customers.

  Customer Answer

  Date: 08/21/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I actually do appreciate OnPoint's efforts to date. After their last communication, I did receive a voice mail from someone at ********** 2 days ago, but when I tried to return the call it was routed to someone who said they would have to request "home office staff" to call again. I am still waiting for that call. I would like to note that in the voice mail they stated I had received my refund, which I have NOT, and also that they had to service technicians available in my area...which renders the warranty useless, and I still feel that I should receive a full refund if I live somewhere they can't cover. (I also feel I should have a full refund for the plan on my washer as well)  Thank you for your follow up and assistance!
  
  
  
  Sincerely,
  
  
  
  **** ******

  Customer Answer

  Date: 08/26/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I actually do appreciate OnPoint's efforts to date. After their last communication, I did receive a voice mail from someone at ********** 2 days ago, but when I tried to return the call it was routed to someone who said they would have to request "home office staff" to call again. I am still waiting for that call. I would like to note that in the voice mail they stated I had received my refund, which I have NOT, and also that they had to service technicians available in my area...which renders the warranty useless, and I still feel that I should receive a full refund if I live somewhere they can't cover. (I also feel I should have a full refund for the plan on my washer as well)  Thank you for your follow up and assistance!
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 09/04/2024

  OnPoint Warranty has researched the complaint filed by **** ****** and previously attempted to make contact.
  We will be attempting contact with the consumer again in order to work towards
  a resolution of the complaint. Thank you for keeping us aware of concerns
  brought to your attention by our customers.

  Customer Answer

  Date: 09/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I appreciate that they respond to your inquiries, but have yet to be contacted by them. I can be reached by phone *** *** ***1, or email: *********************  

  Thank you!
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 09/10/2024

  We apologize for any inconvenience or frustration you may have experienced as a result of this delay. We have forwarded your information to ********** again and have reached out to our contact there for additional assistance. If you would like to reach out to ********** directly in regards to your refund request, their number is ************.   

  Customer Answer

  Date: 09/11/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After all this time, I did finally get a response from ********** and actually receive a better percentage of refund, which had not happened previously. I appreciate the efforts of Better Business Bureau and OnPoint to eventually make this happen!
  
  
  
  Sincerely,
  
  
  
  **** ******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11, 2024, we contacted Onpoint Warranty to handle a claim on our ********** oven which caught fire.
  
  It took two weeks to get a technician to our home to view the oven and we, the customer had to contact the technician rather than Onpoint doing it. The first technician they contacted was not a legitimate business and we had to seek out our own technician to evaluate the oven.
  
  A technician came on May 23, evaluated the oven and determined it was broken beyond repair. The technician submitted notes to Onpoint three times, Onpoint did not accept the notes submitted until May 30. On May 30, additional photos were requested by Onpoint and submitted via email. On May 31st, Onpoint stated that within 72 hours we would know the next step regarding our new oven and that they had escalated the claim.
  
  On June 4 additional photos of the damage to our oven were requested and submitted via email on June 5.
  
  On June 5, I requested to speak to a manager or be given a phone number to call only to be told that the customer service representative couldn't do that and a manager would call me. Onpoint again stated they would escalate the claim.
  
  The slow speed at which this claim is being processed is unacceptable. The fact that we were assigned a nonexistent service provider and had to ultimately find our own technician to service our range is unacceptable. Our ********** oven was very expensive and it has been three and a half weeks since it broke and we aren't close to having a replacement.

  

  Business Response

  Date: 06/10/2024

  Hello,
  
  The ********** team will contact the customer soon to discuss a product replacement. Thank you for keeping us aware of concerns brought to your attention by our customers.

  Customer Answer

  Date: 06/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I will not accept their response until the issue has been completely resolved and I have a working oven in my home. Monday, 6/10, the said I would be contacted soon by a dealer or distributor, but it is now Friday, 6/14, and I haven't heard from anyone. There are also outstanding details that have not been discussed for example the removal of our broken oven and paying for the gas to be hooked up to the new unit. 
  
  
  
  Sincerely,
  
  
  
  **** **** ********

  

  Business Response

  Date: 06/18/2024

  We have sent the RMA request to the Distributor/Dealer, you will need to reach out to them directly in regards to the replacement unit. 

  Customer Answer

  Date: 06/19/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The dealer had no record of the request for the new unit. I had to forward them the email Onpoint sent regarding the new unit and they had to call Onpoint to inquire about the request. I will not be satisfied with my service until I have a new ********** dual fuel range installated in my kitchen.
  
  Sincerely,
  
  
  
  **** **** ********

  

  Business Response

  Date: 07/01/2024

  We apologize that the information from the distributor has not been received. We have reached out to the distributor on your behalf to investigate the situation. We also recommend that the dealer contact the distributor directly.

  Customer Answer

  Date: 07/02/2024

  
  
  Complaint: 21805975
  
  
  
  I am rejecting this response because: I am still without an oven after 7 1/2 weeks. As stated previously, I will be satisfied with my service when my new replacement oven is installed in my kitchen.
  
  
  
  
  Sincerely,
  
  
  
  **** **** ********

  

  Business Response

  Date: 07/08/2024

  The distributor sent to you on June 25, 2024 regarding your replacement. For any further concerns please direct to East Coast Appliance who is handling your replacement.

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture from *** ********* on 11/17/23 with a 5-year warranty stated it was ******** ******** which i have now come to realize the company is On Point Warranty. I started trying to get help with stains on my furniture in January (which are covered by my warranty) to which initially for over 3 weeks ******** could not "find" my warranty even with my proof of purchase. Once it was found - they finally accepted my case in February. I finally got a technician scheduled to which that appointment was cancelled & rescheduled 3 times! I'm now in mid-April - still with stained furniture to which I have requested please just REPLACE IT since you can't get someone to come try to "repair it" per the warranty. They assigned a new company who contacted me yesterday, 4/11/24. They offered me 1` date in April (a Sunday) of which I will be out of town. So the next date is May 18! They are in my area ONCE A MONTH! I am completely exhausted and nobody told me upfront it would take 5+ months with a WARRANTY to get a resolution. This company is awful to deal with. At this point I just want my furniture replaced as I do not see it being repaired. Had I known this upfront I probably would have not purchased from *** nor from "********". *** has lied to me as well as ********/OnPoint & NOBODY calls me like they ALL PROMISE!!! within 2-3 days I am told. I have yet to get a callback from anyone i have spoken to! All I get is emails. I am DONE!

  

  Business Response

  Date: 04/15/2024

  ********
  ********** ******** has researched the complaint filed by ***** ******. We will be
  contacting the consumer and working toward a resolution of the complaint. Thank
  you for keeping us aware of concerns brought to your attention by our
  customers.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased product protection on a massage chair from ***** ********* on 02/02/21. Massage chair malfunctioned in January 2024 due to vibrating arm not working. I filed claim for repair in January. Technician came to repair chair in February. Vibrating arm piece was broken. Company replied that part not the motor. Description of vibrating mechanism is a covered ****. Company still Refusing to honor protection plan coverage.

  

  Business Response

  Date: 03/14/2024

  Guardian
  Protection Products has researched the complaint filed by ****** ******. We will be
  contacting the consumer and working toward a resolution of the complaint. Thank
  you for keeping us aware of concerns brought to your attention by our
  customers.

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the GE Profile - Opal 2.0 38-lb Portable Ice maker on April 22, 2023 for the total price of $674.09. After using this unit for a few months, it leaked all over my counter and ended up damaging my wood floor. I reached out to ** ********* *******/OnPoint Warranty Solutions LLC in early April of 2024 to repair/replace the unit under its one year warranty. I have sent 5 e-mails since that time and am unable to get them to respond to deal with this ice maker. Due to the clear lack of care for customers, I would like a refund for the unit instead of waiting months for any response or action by the OnPoint Warranty Solutions LLC.

  

  Business Response

  Date: 03/06/2024

  OnPoint Warranty no
  longer handles Opal claims. Please call ** ********** at ************** for
  further assistance.
  
  Return for Refund or
  Exchange
  If you purchased an Opal
  Ice Maker from ****************, you may return it for any reason within 60
  days of delivery and receive a refund. To request either a refund or exchange,
  please visit:
  *******************************************************************************
  
  If you purchased an Opal
  Ice Maker from any other retailer, and outside the retailer's return window,
  you can make a warranty claim for a replacement appliance up to one year from
  the date of purchase by calling **************.

  Customer Answer

  Date: 03/08/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am under a service contract ********** covering my ********** fridge. model ********** ****** *********
  
  which has stopped working... the technician came. and pretended there had been roaches over an electronic board that went bad because of it. Reached out to OnePoint Warranty which refused to pay for the repair and canceled immediately my full warranty without any more reason, and without refunding me for the warranty either.
  
  1/ The infestation claim is not correct
  2/ There is no proof the electronic board that went bad is caused by roaches
  3/ Nowhere in the contract there is mention of such a reason for voiding it,
  
  Such a response to void the coverage of a warranty is preposterous and basically makes any service contract not useful. since this reason can always be used to void it.
  
  I want this repair to be covered as it is covered by the service agreement.

  

  Business Response

  Date: 12/14/2023

  Thank you for contacting OnPoint Warranty.  We reached out to the warranty administrator, they advised the request is not covered by the terms and conditions applicable to the contract. We apologize for any inconvenience. 

  Customer Answer

  Date: 12/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The defective electronic piece is totally part of the contract i paid for and goes until February 2024, (replacement and labor) and there is no reason do deny my claim. I have been charged for the fridge repair 460$... and this not including over 400$ of lost food, that should be also covered by the ********** contract.

  I am asking you to honor this contract or i will have to escalate it to the small claim court.

  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with this company for damage done to my sofa. The protection plan claims to cover damage to a frame which is what happened. Pictures were submitted and the claim was denied. After doing a Google search on this so called company I realized they deny everyone’s claims based on some bogus excuse. This company is taking payments for plans from customers who believe they have coverage on their purchase should anything happen to it yet denying it. This company is a complete scam.

  

  Business Response

  Date: 11/21/2023

  We’ve received notification of the above referenced complaint filed by ****** *****. We will be
  contacting the consumer and attempting to locate their claim as we were unable to locate with the information provided.