Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kentuckiana Gastroenterology has billed me for a false claim of $200 for a show charge. I have called the office 4 times about this error, and they have yet to remove the charge. Each time I have called, I've been transferred and placed on hold. On my last call on 8/13/24, I was informed that they would remove the charge. During that phone call on 8/13/24, I asked to speak to the billing manager but couldn't because the board of health was in the office at the time, per the front desk clerk. I have a phone record of me calling the office on 5/20/24 to cancel the appointment that they are charging me a no-show for. The appointment that was initially scheduled was not approved by me; they scheduled the appointment right after my surgery. I was under anesthesia, and they handed me a paper that had my next appointment listed. I informed them that I doubted that I could make those dates due to my work schedule, and they stated to call the office to cancel. Which I did and I havent been able to get the office to correct this error, I just received another bill for the $200 false no show charge.

• Initial Complaint

  Date:05/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me to collections ($610) for a phone call they made to me for less than 5 minutes. I didn't schedule this "appointment" because I am a full time student and have little time during the day. I only answered after several calls from them. Months later, my parents received a bill. My mother called the billing department number on the invoice (third party billing) regarding the balance of $610 and told them that as that the insurance we have was never billed but she stated that it should not be billed anyways since I did not make, agree or have an appointment. We gave them our new insurance information. Months later we received another bill. We called and they told her the insurance policy number was no good so she restated the information over the phone and was told not to pay and wait for it to go through. Months later we received another bill, we called and gave them our insurance number again. The next day, she received a call from the billing dept and asked to restate AGAIN the policy number because it was not coming up. They said they were missing a number or two. Then she was asked to send the card electronically through email and was given a random Gmail to send it to. My father arrived at Dr Gupta's office on March 1st of 2023 and gave them the insurance card personally. Less than 3 weeks later, I received a collection letter stating I owed this amount and no insurance on file for that date. Sending me to collections is unjustified because of an error on behalf of billing, several correspondence and attempts by me and my parents to have it corrected is not my fault this date of service has not been billed. Furthermore this is all for an appointment that I did not make, nor agree too. I have had no further appointments. A dispute letter was mailed to Arian on 4/21 and personally delivered to Dr Office on 4/24

  Business Response

  Date: 05/23/2023

  We have reached out to the patient and asked our collection company to write off the balance. The patient said that she is withdrawing her complaint.

  Customer Answer

  Date: 05/23/2023

   
  
  Better Business Bureau:
  
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******** ****

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.