Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my front porch railings and posts replaced in August and by May the railing had started to separate. I contacted *** (the brother of the owner and head of the project) and sent him pictures and told him that the railings had not been screwed in and were hanging on by plastic clips. He told me that he had ordered parts for fixing and will send someone over once the parts come in. He stopped answering my phone calls and text messages. I then started talking to the owner ***** in October and sent him the texted messages and pictures that I had sent **** ***** has been telling me that he will get to fixing it and I let it go for couple of weeks and call him back and he gives me the same response that he will get someone over to fix it. I believe that I have been more than patient and would like for Home run improvement to come and finish the job that was not done completely. We spent $5100 on the project and need help. We are being taken advantage of. I have uploaded pictures of the railing where you can see the separation from the poles. The phone number for ***** ** *** *** ****. The phone number for *** is *** *** *****

  

  Business Response

  Date: 12/17/2022

  We plan to resolve the customer complaint this coming week. I will plan to send a technician over there this week to fix the railing. We have been trying to get caught up with current customer orders and have not had the the time to fix this issue in the past couple of weeks. We will plan to resolve this issue this coming week. Thank You! 

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I talked to ***** of Homerun Improvement on December 18 and he had sent a employee over to look at the front porch railings and said that he would have to order parts for the repair.  I have not heard or received a text from him since.

  
  
  Regards* ******* ****

  

  Business Response

  Date: 01/13/2023

  A craftsman was sent over to the homeowners house to access the situation of the railing. Evidently someone has damaged the railing and the connector pieces after original installation was made on job. Additional brackets have been placed on order and we are awaiting for the materials to come in so we can go back and fix the damaged that was done after original install. Today I will call and check up on the delivery of additional brackets. Thank You!

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The damage referenced in the response from Homerun Improvements were not done by the home owners.
  
  
  
  Regards,
  
  
  
  ******* ****
  
  
  
  

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